Emirates Reviews | Opinions of Emirates shared by travelers



Emirates

Emirates logo
IATA code:EK
ICAO code:UAE
Alliance: Arab Air Carriers Organization
Overall Satisfaction:
2.8 out of 5
43.8% of people who wrote a review recommend flying with Emirates.
53.1% of people who wrote a review think Emirates offers a good value for money.
34.4% of people who wrote a review think Emirates offers a excellent customer service.
Classes of service
Economy
78.1%
Business
15.6%
First
6.3%
Customer Service
Excellent
34.4%
Good
6.3%
Satisfactory
9.4%
Poor
15.6%
Very Poor
34.4%
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How is Emirates ranked...?
#1
53.8 total score
32 reviews
44% Recommended
53% Value for Money
2.9/5 Customer Service
#2
25.3 total score
5 reviews
20% Recommended
20% Value for Money
1.4/5 Customer Service
#3
24.7 total score
9 reviews
11% Recommended
22% Value for Money
1.7/5 Customer Service
#4
29.7 total score
19 reviews
16% Recommended
26% Value for Money
1.8/5 Customer Service
#1
53.8 total score
32 reviews
44% Recommended
53% Value for Money
2.9/5 Customer Service
#2
49.3 total score
26 reviews
42% Recommended
46% Value for Money
2.7/5 Customer Service
#3
95.6 total score
6 reviews
100% Recommended
83% Value for Money
4.8/5 Customer Service
#4
41.7 total score
4 reviews
25% Recommended
25% Value for Money
2.5/5 Customer Service
#5
34.8 total score
9 reviews
11% Recommended
33% Value for Money
2.4/5 Customer Service
#6
34.7 total score
9 reviews
22% Recommended
33% Value for Money
2/5 Customer Service
#7
32 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#8
31.7 total score
5 reviews
20% Recommended
20% Value for Money
2/5 Customer Service
#9
25.3 total score
5 reviews
20% Recommended
20% Value for Money
1.4/5 Customer Service
#10
24.7 total score
9 reviews
11% Recommended
22% Value for Money
1.7/5 Customer Service
#11
14.4 total score
5 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service
#12
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#13
29.7 total score
19 reviews
16% Recommended
26% Value for Money
1.8/5 Customer Service
#1
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#2
95.6 total score
6 reviews
100% Recommended
83% Value for Money
4.8/5 Customer Service
#3
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#4
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#5
62.7 total score
1 review
100% Recommended
100% Value for Money
1/5 Customer Service
#6
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#7
25.3 total score
5 reviews
20% Recommended
20% Value for Money
1.4/5 Customer Service
#8
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#9
53.8 total score
32 reviews
44% Recommended
53% Value for Money
2.9/5 Customer Service
#10
49.3 total score
26 reviews
42% Recommended
46% Value for Money
2.7/5 Customer Service
#11
34.8 total score
9 reviews
11% Recommended
33% Value for Money
2.4/5 Customer Service
#12
34.7 total score
9 reviews
22% Recommended
33% Value for Money
2/5 Customer Service
#13
29.7 total score
19 reviews
16% Recommended
26% Value for Money
1.8/5 Customer Service

Emirates Reviews

"Excellent trip on 777 300er!"

Review

I had a very nice voyage to Dubai and back. I found the 3-4-3 layout to be fine. Seats were comfortable, nice crew, world class ife and food! Flights were all on time too!

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Not too courteous crew! "

Review

I had my seating assigned so that I could have more leg room. From Tehran to Dubai; they changed my seat. From Los Angeles,I was ignored when I asked for some ice. When I arrived at both Tehran and LAX, it took forever for my luggage to arrive. Next time, I think I have to travel business class to get the attention I deserve!!

Conclusion
Value for Money:Yes
Customer Service:Poor
Cabin:Economy Class
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"Unequal treatment of passengers!"

Review

This is the second time I have taken Emirates to Manila. Travelled both times on economy. My husband makes the trip to Manila several times a year on Business Class, he has always had a very good customer experience. I on the other hand have travelled on economy and both times have been astounded by their poor treatment of the Filipino contract workers on the flight from Dubai to Manila. The service is always excellent from London to Dubai but the onward travel to Manila is a reminder of how poorly people of other races have been treated in the past. Yes, the contract workers block the boarding gates and wreak havoc with their hand carried baggage but once on the plane they are very well behaved. The stewards and stewardess are very gruff towards these passengers. When one asked for some pot noodles which are offered he was told very brusquely that there was no more when he had only served one person with pot noodles in our section of the plane. It would be an impossibility that there was no more left. The passenger was chastised for asking for something which is offered by this airline on their menu as the flight is 8 hours. These people have paid for their tickets the same as myself and other people of different races. Why the inequality of service. It is totally out of order and unprofessional. These members of staff of Emirates should be taught common decency and to treat everyone equally whether on Economy or Business Class.
My flight was EK334 from London to Manila on June 3rd.

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
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"BEWARE OF DEALS OFFERED BY EMIRATES FOR BOSTON"

Review

I was very excited when Emirates decided to fly from Boston in March of 2014. I fly regularly to India and usually fly British Airways - business Class. I booked a ticket on the "deal" offered by Emirates and the amount that I paid for my ticket was $4270.
Unfortunately something came up last minute and I had to cancel my booking. When I called up Emirates - to cancel in March the person I spoke with (person #1) informed me that I needed to do nothing since my ticket was non-refundable but I could use that money towards any other reservation made within the one year period since I booked. Which made sense - so I did nothing.

In May, Emirates offered another deal - so my husband and I decided to book a trip to india togetehr - again business class. When I wanted to redeem the money from my previous cancellation towards the new reservation - the person I spoke with (person #2 and different from the person I spoke with when I cancelled my ticket in March) told me the only way I could do this was to apply for a refund. I mentioned to him that this was contrary to what I had been told in march but he insisted that he was right and ACTUALLY FILLED UP THE FORM for me!

A week later - I got my refund - 75$! Since then and after numerous phone calls - I am told by the Supervisor of Customer Service at EMirates that I forfeited my >4200$ that spent on my ticket the moment I applied for a refund!!!!!

I have tried since then to contact them but can speak with no- one.

The Customer Service at EMIRATES is the WORST. I have flown business class my entire life but have never such an experience.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Business Class
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"Best International Airline"

Review

I have flown Emirates lots of times and every flight I have had with them, has been well above any other airline I have flown with before.
Their fleet of A380 aircraft are spacious, comfortable and clean and the cabin service staff are fantastic.
Although at times Emirates flights can get very full, the staff are always first rate and never forget to give their best.
I have never had a bad flight with Emirates and will continue to use them for any travel where possiable.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Extremely bad service with a terrible attitude towards economy class passengers !!!"

Review

CGK-Dubai. First time flying with Emirates. I had a really unpleasant encounter with an Emirates steward (a middle eastern). He is extremely rude and foul, raising his voice at me and we would have broken out into a fight and attracted the whole flight’s attention had I not stepped away. Seriously, people still act like that, talk about grownups. This is a completely distasteful experience and I will never put Emirates on top of my list for travel ever. Nor will I ever travel with Emirates again !!!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Very comfortable and pleasant flight"

Review

We had a 7 hour+ flight and the whole experience that Emirates provided was pleasant and efficient. The staff right from the check-in through to leaving the airplane were superb and made everyone feel very valued and their service was second to none. The flight had lots of entertainment catering for tastes and ages. Something for everyone. Thank you for making our first long-haul flight so good.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Poor handling of passengers after missing a connection"

Review

Because of a delay on the first flight, we missed our connection in Dubai. The only alternative we were proposed was to stay one night in Dubai (Hotel without wifi, no other compensation) and to arrive the day after in Paris. We could not afford to miss a working day so we spent hours o discuss about another solution to finally take a flight ... to Nice ! So we arrived in Nice instead of Paris with 8h delay. No phone to warn our relatives, no food vouchers,... All in all service was poor.
So if you takes Emirates, try not to miss a connection ! we will be just trapped in Dubai !

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"Not Good Enough"

Review

We flew from Brisbane to Dubai November 2012
Unbeknown to us prior to boarding we were seated next to a toilet.
When we asked to be moved were were told no
For 14 hours we had to endure passengers opening and closing the door.
One passenger must have had a health issue as he must have gone to the toilet every half an hour.
Apart from the noise, it was the odours blown our way every time the toilet door was open.
Needless to say we couldn't eat our meals.
We found the cabin crew to be unprofessional and rude at times as if we were bothering them.
We will never fly Emirates again

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Always Emirates"

Review

I have flown Emirates many times, back and forth to the UK, as well as other destinations, in fact I have flown with them so much, I now have a gold card.

Customer service is always very good, often as a gold card holder we are upgraded to business from economy, and on a 14 hour flight from DXB to SYD that is amazing.

I have worked for 14 years in the aviation industry, and travelled with many airlines and still I have never found an airline to rival Emirates.

If I was to think of anything negative, it would only be how busy DXB is, not a place for the unseasoned traveller!!always crowded, but that just shows how popular Emirates is.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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