Spread the word...
"Not Good Enough"
We flew from Brisbane to Dubai November 2012
Unbeknown to us prior to boarding we were seated next to a toilet.
When we asked to be moved were were told no
For 14 hours we had to endure passengers opening and closing the door.
One passenger must have had a health issue as he must have gone to the toilet every half an hour.
Apart from the noise, it was the odours blown our way every time the toilet door was open.
Needless to say we couldn't eat our meals.
We found the cabin crew to be unprofessional and rude at times as if we were bothering them.
We will never fly Emirates again
I have flown Emirates many times, back and forth to the UK, as well as other destinations, in fact I have flown with them so much, I now have a gold card.
Customer service is always very good, often as a gold card holder we are upgraded to business from economy, and on a 14 hour flight from DXB to SYD that is amazing.
I have worked for 14 years in the aviation industry, and travelled with many airlines and still I have never found an airline to rival Emirates.
If I was to think of anything negative, it would only be how busy DXB is, not a place for the unseasoned traveller!!always crowded, but that just shows how popular Emirates is.
"Terrible experience in all aspects"
Worst airline ever, useless, careless staff, never been on time, neither departing nor landing, they are professional loosing your bags, I flew with them several times, and always they surprise me how terrible they are.
They are terrible in all aspects, besides the bad timing, low level of organization, lack of understanding of how to run the business, they treat passengers badly; for example, when you check in, they will give you the seat you want, but the surprise will be waiting for you on the gate, you will find out that they changed your seat and they will give you new boarding card on the gate with the worst location in the aircraft.
Really am speechless of how low level they are, and I really feel that whenever I pay them for the ticket, actually I will be paying someone to piss me off, give me a hard time, and make me chase my lost bags.
They are incredibly terrible in all aspects.
If you wanna have a good flight, go for any airline but Emirates
i travelleled from melbourne to new delhi on 21 jan 2013 this was the first time i was travelling with emirates although i liked the airlines at first but once i got to my destination i found that the stuff i checked in before boarding the flight from melbourne was not handelled with any care it seems that they just threw it around and smashed my 52 inch 3d tv which i bought as a wedding gift for my sister when my sister opened the box to take the tv out after her wedding she found out that the screen was cracked i immidiatley lodged a complaint with emirates after send three emails i was told that nothing can be done as i did not reported the damage within seven days of reaching my destination which was never informed to me this should be the checkin crews responsibility to inform every passenger that they only have 7 days to lodge a complaint in case their stuff is damaged even after sending emeil after email no satisfactory answer was given and basically the airline sucks i will advice every one not to travel with emirates i have made this my goal to not let any one of my friends and family travel with emirates again i will go to extreme measures to spread a bad word for emirates which they totally deserve the best form of advertisement any company can get is the word of mouth from a satisfied customer and same goes for the worst
"Terrible service ldue to missed connection"
On 23 January 2013 we were booked on Emirates flight #232 from Washington DC to Bangkok, Thailand (Booking #FGXPNN). Due to fog conditions on the ground the flight was delayed arriving in Dubai, and we missed our connecting flight #372 to Bangkok by a few minutes. The gate had just closed, even though everyone knew about the delays. We returned to the transfer desk, where at least 300 travelers with similar problems were in line to get reassigned. We were forced to stand in line for over FIVE hours just to speak to a clerk. Meanwhile the supervisor on duty was totally ineffective, getting into shouting matches with customers rather than solving problems. Nobody kept order, and people were trying to cut into lines already established. The supervisor threatened several people who took pictures (presumably to post them on websites) with having their cameras confiscated. No higher management person showed up for the first eight hours. The one clerk who helped most of the waiting travelers did her best and was there the entire time, but the supervisor totally lost control of the situation, threatening us rather than solving problems. One Englishman refused to give up his camera, even though he was threatened by this "supervisor" with arrest for taking photos of the situation. I was surprised that actual fights did not occur.
After FIVE hours of standing on line we were told that no flights were available on Emirates, but Thai Airlines had a flight. Unfortunately they had NO authority to book the flight for us. They had to contact reservations to do this, but the line was continuously busy for EIGHT hours. Apparently they had taken the phones off the hook to avoid answering any calls. We were told that ALL THREE transfer desks had the same problems and screaming matches. Nobody from the airline or anyone else (except for one passenger who found a box of bottled water that he handed out) offered anything to help the situation. Shouting continued, until a new supervisor showed up, who finally took some control. The airport manager made an appearance, together with two other presumable managers from Emirates (although I cannot verify this, since we were never introduced). After EIGHT hours of waiting we were finally offered seats on an EMIRATES plane leaving at 23:10. Miraculously this flight even had empty seats when we left, even though we had been told that no seats were available on this flight when we specifically requested a rebooking on it earlier. My wife and I, together with six fellow travelers on route to Bangkok all were able to board this flight. But we had to STAND IN LINE for over 10 hours to finally get the service we had paid for. NO ONE EVER APOLOGIZED OR EXPLAINED THE REASON FOR THIS BREAKDOWN IN MANAGEMENT.
My being forced to stand in line for 10 hours aggravated my sciatica to the point where I had to visit Bangkok Hospital in Phuket twice, once for injections, the for an overnight stay due to surgery. Although I don't blame Emirates for my physical problems, I cannot understand how a major airline with a supposedly impeccable reputation can allow a situation like this to occur. Had this happened to us in the United States, the carrier would not only have found time to apologize, but probably offered us a free flight to boot. Only the clerk who helped us at the transfer desk seemed to know what her job was, and she did the best she could under impossible circumstances and with a totally worthless supervisor who acted like a male chauvinist rather than a manager.
"Lack of customer service"
Last week we left Phuket international airport a day late because the airline apparently had over booked customers on every flight for the past 3 days. We were well taken cared of by the airport the hotel that we had to stay the night at. The flight from Phuket was horrible!!! The flight attendants were down right rude and refused to serve us. When it came to the meals on this 8 hour flight it was horrific. The attendant(charlene) refused us our option of meal. When we said we dont eat fish, she responded that there was nothing she could do, however the lady sitting directly behind us was given the option we asked for. Further to this, the other attendant passed us not offering us anything to drink. The whole flight we were left unattended and hungry. We all paid for our flights and to not be given a meal through the 8 hours, is just ridiculous. Thats over and above the fact that the attendants kept banging the trolleys on the seats as they went by serving other passengers. In total there were 3 other people that we saw that were not served, l believe their attitude was uncalled for, as we were just like any other couple and we were not rude or loud spoken like some people are on flights.
Emirates Airlines will in no time regret what they are doing to their passengers as more and more passengers find out about the bad service they provide. They will certainly loose business over time and they will go down the drain like many similar airlines in the past. The staff are so arrogant and tend to tell lies at times.
My recent experience with Emirates Airline says it all. They cancelled my sons previously booked seat allocation and we were unable to check in online (something they always brag about in their adds). We contacted their call center twice the night before travel and they informed us that Dubai Airpot staff cancelled the seat allocation as the flight is full!!!! The call center was unable to allocate him any seat. Further more my son was unable to check in at the self check in machine at Dubai Airport and he was told to go to the check in desk. At the check in desk he was told the flight is closed and he was not offered any compensation and he had to pay 300 dirhams to book a seat on the next day flight. When I went to the Airport and spoke to one of the senior Emirates staff she claimed that my son arrived late and quoted me a time which was later than the time we were talking to each other. She said your son arrived at 7 a.m. when the actual time when I was speaking to her was 6.55 a.m when as a matter of fact my son arrived at 5.30 a.m. I personally went to Emirates Headquarters that same morning and met one of their customer service staff who was very dismissive of the whole complaint and she wrote an email 8 days later with similar theme.
Shame on you Emirates Airline. Hello Yesterday
"It’s Emirates for me every time"
I am a frequent flyer from Manchester to Asia and experienced quite a number of carriers over the years. I would rate Emirates as best overall by some margin. And the worst? Well that will be KLM, also by some margin which has truly shocking customer services.
"I think Boeing selected the best design option for ‘double’ deck mega jumbo’s."
As I hate night flights I chose to do the Mauritius –London sector in stages. An evening flight to Dubai.(Thursday and Saturdays-EK 3701 leaving Mauritius at 18.20) with a two night stopover in Dubai and then a day flight (EK 5) departing Dubai at 14.15 to London Terminal 3.
However a Dubai 96 hour visa on my Mauritian Passport sells at 50UKL a pop so I shall think twice before doing it again.
A friend told me once whispered to me- Go to Dubai but Don’t buy. I have remembered it,
Customer service at the Emirates Mauritius office was impeccable. Polite, quick and efficient. I couldn’t have asked for better.
One slight hic was when I was informed a couple of days before leaving that the seat I had requested 6 months in advance (when I paid my ticket)was not available on the 777 type that would now operate the service. So be informed that 49AB JK is not available on some of Emirates 777-300’s & this is not always clear on the website seat map provided for the flight. .
I was moved to 48B. Not what I wanted but not the end of the world.
I was still in the two abreast seats at the rear of the Economy cabin.
The EK flight Mauritius Dubai was absolutely full- on time and OK. Cabin service and flight deck announcements all perfect.
Some of the Mauritian cabin crew assigned to the service made the trip extra friendly.
At Dubai’s most modern International airport I was surprised to notice that we were bussed from the Ramp to the Arrivals Terminal.
Also , even at that time of night we got snarled up in ramp traffic and runway crossings and the trip took a full 20 minutes.
Two days later and I checked in on-line for the EK5 Dubai to London.
An Airbus 380.
I had selected at seat at the front of the economy cabin.
I was looking forward to the A380 and have to confess that I was disappointed.
I am mystified by the design of the nose section of the A380 which seems to be designed round a large staircase, which uses up a huge area of airborne real estate and which it seemed, no one used! (On the flight I was on it was roped off).
The upper deck passengers on Emirates A380’s(first and business) are boarded by an upper deck ramp and the main deck passengers (economy) board through main desk ramps. No one uses this huge staircase,either during boarding or during the flight.
The boarding announcements at Dubai were too loud , distorted and incomprehensible.
I do not like the Ovoid shape of the A380 fuselage.
The A380 has more space ,but often it is wasted space. It is not where you want it!
For instance, whereas the seat pitch is the same cramped up for legroom as any other aircraft, but there is increased space is between the window seat and the cabin wall- where you don’t want it.
To reach the overhead comfort controls- you have to stand up to reach them which is difficult when wearing a seat belt.
This is not a plane to fly if you want the view. To see out of the windows- you have to crane your neck.
On the upper deck you hit a pane of Plexiglas a full four inches away from the window, and that after leaning across a storage cabinet.
A bit better than the main deck, but not much.
The siting of the cockpit mid-deck seems to me to result in a lot of wasted space especially on the upper deck..
The forward toilets on the main deck are up a mini staircase and on exiting the toilet it is like coming out on stage and one is conscious of rows and rows of eyes examining ones posture and clothing adjustments!
In my opinion Boeing made the best option for design on the 747 with a double bubble shape- and the cockpit firmly sited on the upper deck and passengers seated on the lower deck-right up into the nose.
The Staircase on the 747-400’s is discreetly sited in the galley structure, and is used!
However the cabin of the A380 is noticeably quiet – much quieter than the rear area of the 777.
The A380 also seems to have wider seats than the cramped cabin of the 10 abreast seating that Emirates has opted for its 777’s.
Sorry Airbus, but if I have the choice on Long Haul. , I would choose the B747 over the A380 every time.
Sorry Boeing but I would chose the A330 or the A340 over the B777 every time.
This is mainly because of the amount of two abreast seating available in the Airbus Aircraft. (and yes I do know that the 767 also has lots of two abreast seating, which is so much more comfortable on long haul).
As Airbus advert states- after climbing over 35,000 ft who wants to climb over four more !
"How Emirates treat you when things go wrong."
I have flown extensively so although this was my first experience flying with Emirates I do understand that sometimes things do go wrong. One month later I can say with all sincerity that I have never experienced such poor customer service.
We booked our flights with Emirates to take our family of five to Sri Lanka over the Easter (2012) break.
Our flight departed Dublin for Dubai on 30/03/2012 - a flight time of a little under 8 hours. Because of adverse weather on approach into Dubai our captain choose to divert to Ras Al Khaimah.
What a nightmare. It's a big enough airport and it's only 70 km from Dubai but when we landed they had no passenger management facilities, no airport facilities, no crew replacement ability facilities, no technical facilities (you'd have imagined a technical problem would have been picked up by routine maintenance) or other commercial facilities.
We were left on the aircraft over night for 10 hours with bread sandwiches and water offered, broken air conditioning and broken toilets.
Other Emirates aircraft that evening (eg EK02 from LHR) of which I know of 5 were diverted to other local airports with proper facilities in the region and all were refuelled within an hour and returned to Dubai.
What happened our Emirates flight and her choice of diversion airport cannot be considered 'extraordinary circumstances or 'force major'.
We eventually landed in Dubai twenty one and a half hours after leaving Dublin but the bad customer service didn't end there.
They had us queue up for another 5 hours trying to put us on other flights. We realised the purpose of our original travel plan was no longer attainable and we abandoned our holiday and were to be put on the next available flight back to Dublin. That was bank holiday Monday.
We were not given breakfast or lunch and only offered us a food voucher for a coffee and pizza and 16:00 on the Saturday.
Our trouble wasn't over. At 19:00 Sat, they put us up in a nearby 3 star hotel where they gave us two double beds for five of us. The room had a view out over a grave yard. Emirates also managed to loose our baggage.
Next day (Sunday) we were told our baggage would be with us by noon. It never arrived. We phoned and after waiting until 1pm we abandoned hope of ever getting service from Emirates and went to see Dubai because we had 6 hours to spare.
When we got back at 19:00 our bags had arrived so we washed and changed our cloths and slept early because we had to be up at 04:30 for check in.
On the Emirates flight back my wife was sitting next to a mother with a young child and each time she wanted to feed the baby the cabin crew politely asked my wife if she wouldn't mind going to the jump seat at the back of the aircraft whilst the mother breastfed her baby.
We arrived back home in Dublin on Monday seventy seven hours after we left. You can imagine we missed a holiday, money lost due to cancellations, visas etc.
I'm currently waiting for Margaret Shannon, Paul Holland and Bruce Forbes of Emirates reply to my letter of complaint but it is a month now.
How can an airline such as Emirates have won so many awards? Perhaps I'm being a bit too soft but perhaps we were just very very unlucky to have such a combination of so many things going wrong. Yet couldn't someone along the line in Emirates have had the ability to spot what a family of two adults and three children were going through and take charge to look after us?
Failing the courtesy of a proper reply to my written complaint I may just have to go down the legal route and see what protection regulations such as the Montreal Convention Articles 19 & 22 will offer us?
I have flown Emirates and wouldn't recommend them. The attraction is a one stop service to OZ etc but forget it. When things go wrong they won't want to know. You can be the calm and professional about it but to no avail. We all have a Silver frequent flyer status with Etihad and gold with Singapore Airlines and in all the years of frequent flying I have never had the bad experience that I've had with Emirates.
In passing I'd be happy for any moderator to contact me to ascertain the accuracy of my posting.