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"Extremely bad service with a terrible attitude towards economy class passengers !!!"
CGK-Dubai. First time flying with Emirates. I had a really unpleasant encounter with an Emirates steward (a middle eastern). He is extremely rude and foul, raising his voice at me and we would have broken out into a fight and attracted the whole flight’s attention had I not stepped away. Seriously, people still act like that, talk about grownups. This is a completely distasteful experience and I will never put Emirates on top of my list for travel ever. Nor will I ever travel with Emirates again !!!
"Very comfortable and pleasant flight"
We had a 7 hour+ flight and the whole experience that Emirates provided was pleasant and efficient. The staff right from the check-in through to leaving the airplane were superb and made everyone feel very valued and their service was second to none. The flight had lots of entertainment catering for tastes and ages. Something for everyone. Thank you for making our first long-haul flight so good.
"Poor handling of passengers after missing a connection"
Because of a delay on the first flight, we missed our connection in Dubai. The only alternative we were proposed was to stay one night in Dubai (Hotel without wifi, no other compensation) and to arrive the day after in Paris. We could not afford to miss a working day so we spent hours o discuss about another solution to finally take a flight ... to Nice ! So we arrived in Nice instead of Paris with 8h delay. No phone to warn our relatives, no food vouchers,... All in all service was poor.
So if you takes Emirates, try not to miss a connection ! we will be just trapped in Dubai !
"Not Good Enough"
We flew from Brisbane to Dubai November 2012
Unbeknown to us prior to boarding we were seated next to a toilet.
When we asked to be moved were were told no
For 14 hours we had to endure passengers opening and closing the door.
One passenger must have had a health issue as he must have gone to the toilet every half an hour.
Apart from the noise, it was the odours blown our way every time the toilet door was open.
Needless to say we couldn't eat our meals.
We found the cabin crew to be unprofessional and rude at times as if we were bothering them.
We will never fly Emirates again
I have flown Emirates many times, back and forth to the UK, as well as other destinations, in fact I have flown with them so much, I now have a gold card.
Customer service is always very good, often as a gold card holder we are upgraded to business from economy, and on a 14 hour flight from DXB to SYD that is amazing.
I have worked for 14 years in the aviation industry, and travelled with many airlines and still I have never found an airline to rival Emirates.
If I was to think of anything negative, it would only be how busy DXB is, not a place for the unseasoned traveller!!always crowded, but that just shows how popular Emirates is.
"Terrible experience in all aspects"
Worst airline ever, useless, careless staff, never been on time, neither departing nor landing, they are professional loosing your bags, I flew with them several times, and always they surprise me how terrible they are.
They are terrible in all aspects, besides the bad timing, low level of organization, lack of understanding of how to run the business, they treat passengers badly; for example, when you check in, they will give you the seat you want, but the surprise will be waiting for you on the gate, you will find out that they changed your seat and they will give you new boarding card on the gate with the worst location in the aircraft.
Really am speechless of how low level they are, and I really feel that whenever I pay them for the ticket, actually I will be paying someone to piss me off, give me a hard time, and make me chase my lost bags.
They are incredibly terrible in all aspects.
If you wanna have a good flight, go for any airline but Emirates
i travelleled from melbourne to new delhi on 21 jan 2013 this was the first time i was travelling with emirates although i liked the airlines at first but once i got to my destination i found that the stuff i checked in before boarding the flight from melbourne was not handelled with any care it seems that they just threw it around and smashed my 52 inch 3d tv which i bought as a wedding gift for my sister when my sister opened the box to take the tv out after her wedding she found out that the screen was cracked i immidiatley lodged a complaint with emirates after send three emails i was told that nothing can be done as i did not reported the damage within seven days of reaching my destination which was never informed to me this should be the checkin crews responsibility to inform every passenger that they only have 7 days to lodge a complaint in case their stuff is damaged even after sending emeil after email no satisfactory answer was given and basically the airline sucks i will advice every one not to travel with emirates i have made this my goal to not let any one of my friends and family travel with emirates again i will go to extreme measures to spread a bad word for emirates which they totally deserve the best form of advertisement any company can get is the word of mouth from a satisfied customer and same goes for the worst
"Terrible service ldue to missed connection"
On 23 January 2013 we were booked on Emirates flight #232 from Washington DC to Bangkok, Thailand (Booking #FGXPNN). Due to fog conditions on the ground the flight was delayed arriving in Dubai, and we missed our connecting flight #372 to Bangkok by a few minutes. The gate had just closed, even though everyone knew about the delays. We returned to the transfer desk, where at least 300 travelers with similar problems were in line to get reassigned. We were forced to stand in line for over FIVE hours just to speak to a clerk. Meanwhile the supervisor on duty was totally ineffective, getting into shouting matches with customers rather than solving problems. Nobody kept order, and people were trying to cut into lines already established. The supervisor threatened several people who took pictures (presumably to post them on websites) with having their cameras confiscated. No higher management person showed up for the first eight hours. The one clerk who helped most of the waiting travelers did her best and was there the entire time, but the supervisor totally lost control of the situation, threatening us rather than solving problems. One Englishman refused to give up his camera, even though he was threatened by this "supervisor" with arrest for taking photos of the situation. I was surprised that actual fights did not occur.
After FIVE hours of standing on line we were told that no flights were available on Emirates, but Thai Airlines had a flight. Unfortunately they had NO authority to book the flight for us. They had to contact reservations to do this, but the line was continuously busy for EIGHT hours. Apparently they had taken the phones off the hook to avoid answering any calls. We were told that ALL THREE transfer desks had the same problems and screaming matches. Nobody from the airline or anyone else (except for one passenger who found a box of bottled water that he handed out) offered anything to help the situation. Shouting continued, until a new supervisor showed up, who finally took some control. The airport manager made an appearance, together with two other presumable managers from Emirates (although I cannot verify this, since we were never introduced). After EIGHT hours of waiting we were finally offered seats on an EMIRATES plane leaving at 23:10. Miraculously this flight even had empty seats when we left, even though we had been told that no seats were available on this flight when we specifically requested a rebooking on it earlier. My wife and I, together with six fellow travelers on route to Bangkok all were able to board this flight. But we had to STAND IN LINE for over 10 hours to finally get the service we had paid for. NO ONE EVER APOLOGIZED OR EXPLAINED THE REASON FOR THIS BREAKDOWN IN MANAGEMENT.
My being forced to stand in line for 10 hours aggravated my sciatica to the point where I had to visit Bangkok Hospital in Phuket twice, once for injections, the for an overnight stay due to surgery. Although I don't blame Emirates for my physical problems, I cannot understand how a major airline with a supposedly impeccable reputation can allow a situation like this to occur. Had this happened to us in the United States, the carrier would not only have found time to apologize, but probably offered us a free flight to boot. Only the clerk who helped us at the transfer desk seemed to know what her job was, and she did the best she could under impossible circumstances and with a totally worthless supervisor who acted like a male chauvinist rather than a manager.
"Lack of customer service"
Last week we left Phuket international airport a day late because the airline apparently had over booked customers on every flight for the past 3 days. We were well taken cared of by the airport the hotel that we had to stay the night at. The flight from Phuket was horrible!!! The flight attendants were down right rude and refused to serve us. When it came to the meals on this 8 hour flight it was horrific. The attendant(charlene) refused us our option of meal. When we said we dont eat fish, she responded that there was nothing she could do, however the lady sitting directly behind us was given the option we asked for. Further to this, the other attendant passed us not offering us anything to drink. The whole flight we were left unattended and hungry. We all paid for our flights and to not be given a meal through the 8 hours, is just ridiculous. Thats over and above the fact that the attendants kept banging the trolleys on the seats as they went by serving other passengers. In total there were 3 other people that we saw that were not served, l believe their attitude was uncalled for, as we were just like any other couple and we were not rude or loud spoken like some people are on flights.
Emirates Airlines will in no time regret what they are doing to their passengers as more and more passengers find out about the bad service they provide. They will certainly loose business over time and they will go down the drain like many similar airlines in the past. The staff are so arrogant and tend to tell lies at times.
My recent experience with Emirates Airline says it all. They cancelled my sons previously booked seat allocation and we were unable to check in online (something they always brag about in their adds). We contacted their call center twice the night before travel and they informed us that Dubai Airpot staff cancelled the seat allocation as the flight is full!!!! The call center was unable to allocate him any seat. Further more my son was unable to check in at the self check in machine at Dubai Airport and he was told to go to the check in desk. At the check in desk he was told the flight is closed and he was not offered any compensation and he had to pay 300 dirhams to book a seat on the next day flight. When I went to the Airport and spoke to one of the senior Emirates staff she claimed that my son arrived late and quoted me a time which was later than the time we were talking to each other. She said your son arrived at 7 a.m. when the actual time when I was speaking to her was 6.55 a.m when as a matter of fact my son arrived at 5.30 a.m. I personally went to Emirates Headquarters that same morning and met one of their customer service staff who was very dismissive of the whole complaint and she wrote an email 8 days later with similar theme.
Shame on you Emirates Airline. Hello Yesterday