El Al Reviews | Opinions of El Al shared by travelers

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El Al

El Al logo
IATA code:LY
ICAO code:ELY
Overall Satisfaction:
3 out of 5
33.3% of people who wrote a review recommend flying with El Al.
33.3% of people who wrote a review think El Al offers a good value for money.
33.3% of people who wrote a review think El Al offers a excellent customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
33.3%
Good
0%
Satisfactory
33.3%
Poor
0%
Very Poor
33.3%
Popular Destinations
El Al News
How is El Al ranked...?
#1
51.1 total score
3 reviews
33% Recommended
33% Value for Money
3/5 Customer Service
#1
70.1 total score
11 reviews
73% Recommended
64% Value for Money
3.6/5 Customer Service
#2
100 total score
2 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#3
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#4
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#5
51.1 total score
3 reviews
33% Recommended
33% Value for Money
3/5 Customer Service
#6
48.3 total score
5 reviews
20% Recommended
40% Value for Money
3.4/5 Customer Service
#7
34.4 total score
5 reviews
20% Recommended
20% Value for Money
2.2/5 Customer Service
#8
31.7 total score
4 reviews
25% Recommended
25% Value for Money
1.8/5 Customer Service
#9
58.2 total score
15 reviews
47% Recommended
53% Value for Money
3.3/5 Customer Service
#10
32.2 total score
6 reviews
17% Recommended
33% Value for Money
1.8/5 Customer Service

El Al Reviews

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"EL AL HOSTESS .... "YOU WILL NOT GET ON MY PLANE" (with 2 bags) "

Review

Hard to believe that EL AL cannot rid itself of RUDE elderly hostesses with seniority or at least position this hostess in some office without customer contact.
While still in the sleeve upon entering the plane my wife is stopped by this "hostess" because she is holding her handbag and a plasic bag 30 by 40 cm with a plastic train - a present for our boy.
This hostess tells her in these words "YOU WILL NOT GET ON MY PLANE WITH 2 BAGS."(holiday season - channuka)
Would you fly EL AL again?

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Noisy and crowded"

Review

Because so many groups fly to Israel, the plane was full of people shouting across the rows, changing seats and generally being annoying. The Orthodox men wouldn't sit next to Gentile women, so there was much moving of seating arrangements before and during the flight. The food was wretched (but then most airplane food is). The staff was intimidated by some of the passengers, who refused to follow orders to sit when the seat belt sign was on, etc.

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Economy Class
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"Amazing"

Review

Incredible airline, service, all spectacular.

I loved the security before the flight. They made you feel so comfortable. This was my first trip to Israel for business and I would love to move there.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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