El Al Reviews | Opinions of El Al shared by travelers



El Al

El Al logo
IATA code:LY
ICAO code:ELY
Overall Satisfaction:
2.5 out of 5
25% of people who wrote a review recommend flying with El Al.
25% of people who wrote a review think El Al offers a good value for money.
50% of people who wrote a review think El Al offers a very poor customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
25%
Good
0%
Satisfactory
25%
Poor
0%
Very Poor
50%
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How is El Al ranked...?
#1
41.7 total score
4 reviews
25% Recommended
25% Value for Money
2.5/5 Customer Service
#1
54.3 total score
33 reviews
45% Recommended
55% Value for Money
2.9/5 Customer Service
#2
46.1 total score
31 reviews
39% Recommended
42% Value for Money
2.5/5 Customer Service
#3
69.6 total score
9 reviews
67% Recommended
67% Value for Money
3.6/5 Customer Service
#4
41.7 total score
4 reviews
25% Recommended
25% Value for Money
2.5/5 Customer Service
#5
33.9 total score
10 reviews
20% Recommended
40% Value for Money
1.9/5 Customer Service
#6
32 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#7
26.5 total score
7 reviews
14% Recommended
14% Value for Money
1.7/5 Customer Service
#8
20.8 total score
8 reviews
13% Recommended
13% Value for Money
1.3/5 Customer Service
#9
14.1 total score
7 reviews
0% Recommended
0% Value for Money
1.1/5 Customer Service
#10
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#11
29.4 total score
13 reviews
8% Recommended
23% Value for Money
2.2/5 Customer Service
#12
27.4 total score
23 reviews
13% Recommended
22% Value for Money
1.7/5 Customer Service
#13
26.2 total score
16 reviews
13% Recommended
19% Value for Money
1.8/5 Customer Service

El Al Reviews

"Terrible airline - avoid"

Review

We were denied entry to our flight because it was overbooked, even though we arrived in plenty of time. The staff at the airport were extremely unhelpful, and didn’t inform us of our legal rights. The compensation offered was nowhere near what we should have recieved and they weren’t able to put us on a new flight for another two days. Do not use this airline!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"EL AL HOSTESS .... "YOU WILL NOT GET ON MY PLANE" (with 2 bags) "

Review

Hard to believe that EL AL cannot rid itself of RUDE elderly hostesses with seniority or at least position this hostess in some office without customer contact.
While still in the sleeve upon entering the plane my wife is stopped by this "hostess" because she is holding her handbag and a plasic bag 30 by 40 cm with a plastic train - a present for our boy.
This hostess tells her in these words "YOU WILL NOT GET ON MY PLANE WITH 2 BAGS."(holiday season - channuka)
Would you fly EL AL again?

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Noisy and crowded"

Review

Because so many groups fly to Israel, the plane was full of people shouting across the rows, changing seats and generally being annoying. The Orthodox men wouldn't sit next to Gentile women, so there was much moving of seating arrangements before and during the flight. The food was wretched (but then most airplane food is). The staff was intimidated by some of the passengers, who refused to follow orders to sit when the seat belt sign was on, etc.

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Economy Class
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"Amazing"

Review

Incredible airline, service, all spectacular.

I loved the security before the flight. They made you feel so comfortable. This was my first trip to Israel for business and I would love to move there.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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