If you have ever had a hiccup in your travels and like hearing "I'm sorry, there's nothing I can do" from a travel agent then Air Canada is the company for you! The best I can figure is that it's the excuse they use when they've been outsmarted by their computer. Don't get me wrong, they WILL accommodate you, they will just A) Charge you for it, B) Schedule it about 12Hrs later than you need it, and C) Blow smoke about what the real issue is.. "long baggage carousel", "safety issues", and of course "rules is rules" - all excuses I've heard in the past. I should qualify my rant by mentioning the good service I did receive, but then again, this was from the fellow collecting my 'extra' money. Good thing he was there I mean all my money was heavy and hard to carry, I'm sure glad he could lighten the load. Thanks Air Canada! Go buy yourself another strike - or better yet replace more of your walmart greeters with computer check-ins. their workload was much too heavy before, and now they're drained after a long day of being useless.