Edinburgh - Oslo Flight Reviews

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Norwegian Air Shuttle
27.7 total score
4 reviews
25% Recommended
25% Value for Money
1.8/5 Customer Service
Edinburgh-Oslo route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Wed, 03/08/2017 09:41 PM
From Edinburgh Airport (Edinburgh) to Oslo Airport Gardermoen (Oslo)
1 out of 5
Fly ethically NOT Norwegian.
Booked via the internet from Australia - then realised I had made an error in my flight. I tried to change online, but it would not accept the change and referred me to ring their contact centre. The contact centre did not answer a number of times so I tried their chat line - it also did not operate outside EU time, so I had to wait until the chat line opened. I am some 9 hours ahead of Norway time so morning is evening in Australia. I contacted via chat as soon as they opened, but the chat line referred me to the contact center where I was on hold for some time before being denied because I had not made my change within 4 hours!! I complained to their HO, but simply received an email restating their Terms and Conditions and a refusal and advising that they do not subscribe to the EU dispute resolution service. My flight was not for another 4 months, but they will keep my money. This is a complete SHAM and speaks volumes for Norwegian's ethics. Fly with someone that operates ethically.
Recommended: No
Value for money: No
Customer Service: Very Poor