Easyjet Reviews | Opinions of Easyjet shared by travelers



Easyjet

Easyjet logo
IATA code:U2
ICAO code:EZY
Overall Satisfaction:
2.5 out of 5
42.9% of people who wrote a review recommend flying with Easyjet.
50% of people who wrote a review think Easyjet offers a good value for money.
46.4% of people who wrote a review think Easyjet offers a very poor customer service.
Classes of service
Economy
96.4%
Business
3.6%
First
0%
Customer Service
Excellent
17.9%
Good
14.3%
Satisfactory
14.3%
Poor
7.1%
Very Poor
46.4%
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How is Easyjet ranked...?
#1
48.6 total score
28 reviews
43% Recommended
50% Value for Money
2.5/5 Customer Service
#2
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
#3
72.6 total score
9 reviews
67% Recommended
78% Value for Money
3.7/5 Customer Service
#4
69.8 total score
6 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#5
24.7 total score
4 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#6
23.1 total score
3 reviews
0% Recommended
0% Value for Money
2.3/5 Customer Service
#7
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#8
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#9
20.9 total score
14 reviews
7% Recommended
7% Value for Money
1.4/5 Customer Service
#1
72.6 total score
9 reviews
67% Recommended
78% Value for Money
3.7/5 Customer Service
#2
69.8 total score
6 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#3
56.2 total score
6 reviews
50% Recommended
67% Value for Money
3/5 Customer Service
#4
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#5
52 total score
10 reviews
40% Recommended
70% Value for Money
2.6/5 Customer Service
#6
51 total score
12 reviews
42% Recommended
50% Value for Money
2.8/5 Customer Service
#7
48.6 total score
28 reviews
43% Recommended
50% Value for Money
2.5/5 Customer Service
#8
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
#9
45.4 total score
33 reviews
42% Recommended
55% Value for Money
2.2/5 Customer Service
#10
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#11
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#12
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#13
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#14
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#15
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#17
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#18
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#19
73.8 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#20
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#21
73.3 total score
1 review
100% Recommended
0% Value for Money
4/5 Customer Service
#22
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#23
71.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#24
70 total score
2 reviews
50% Recommended
50% Value for Money
4/5 Customer Service
#25
66.7 total score
4 reviews
50% Recommended
100% Value for Money
3.3/5 Customer Service
#26
66.7 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#27
64.9 total score
3 reviews
67% Recommended
67% Value for Money
3/5 Customer Service
#28
64 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#29
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#30
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#31
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#32
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#33
40 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#34
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#35
36 total score
3 reviews
33% Recommended
33% Value for Money
1.7/5 Customer Service
#36
34.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#37
34.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#38
32.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#39
27.6 total score
3 reviews
0% Recommended
33% Value for Money
2.3/5 Customer Service
#40
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#41
24.7 total score
4 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#42
23.1 total score
3 reviews
0% Recommended
0% Value for Money
2.3/5 Customer Service
#43
20 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#44
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#45
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#46
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#47
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#48
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#49
15.5 total score
5 reviews
0% Recommended
0% Value for Money
1.4/5 Customer Service
#50
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#51
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#52
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#57
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#58
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#59
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#60
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#61
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#62
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#63
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#64
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#65
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#66
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#67
10.7 total score
2 reviews
0% Recommended
0% Value for Money
0.5/5 Customer Service
#68
40.1 total score
18 reviews
28% Recommended
39% Value for Money
2.3/5 Customer Service
#69
40 total score
7 reviews
29% Recommended
43% Value for Money
2.1/5 Customer Service
#70
35.1 total score
35 reviews
23% Recommended
40% Value for Money
1.9/5 Customer Service
#71
31.5 total score
10 reviews
20% Recommended
30% Value for Money
1.7/5 Customer Service
#72
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
#73
29.2 total score
8 reviews
13% Recommended
25% Value for Money
1.8/5 Customer Service
#74
28.5 total score
32 reviews
16% Recommended
25% Value for Money
1.7/5 Customer Service
#75
26.4 total score
12 reviews
17% Recommended
17% Value for Money
1.7/5 Customer Service
#76
23.9 total score
11 reviews
9% Recommended
9% Value for Money
1.7/5 Customer Service
#77
20.9 total score
14 reviews
7% Recommended
7% Value for Money
1.4/5 Customer Service
#78
13.3 total score
6 reviews
0% Recommended
0% Value for Money
1/5 Customer Service

Easyjet Reviews

"Rough landing"

Review

Easyjet was a typical low cost no frills airline, have to walk out to the tarmack
to board the plane. Was a rough landing & loud

Conclusion
Value for Money:Yes
Customer Service:Satisfactory
Cabin:Economy Class
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"Not so easy!"

Review

May 14,2011 from Thessaloniki to Berlin.More than 5 hours of delay due to strikes of the easyjet's employees or partners in Germany.We had to lose the train (prepaid tickets) from Berlin to Dresden and we asked the easyjet representative who told us that we should send by e-mail the train ticket in order to get the money from easyjet.After getting back from Berlin (thank god not with easyjet) we send the ticket by e-mail but the easyjet customer service representative told us that his colleague at the Thessaloniki airport was wrong and that no reimbursement could apply.Really unreliable!Never prepay train, car or hotel when traveling with easyjet!It is so possible that you will just lose your money!It was the first time traveling with easyjet and I would not recommend it!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Worst company ever"

Review

This is the worst airline company I have ever taken. The service is horrible. The seats do not recline at all. The luggage is not included and you have to pay extra. On top of that small lady purse must be put in the luggage, you can stuff it or squish it what ever way you like it. Everything is paid on that airline nothing about service, just money very disappointing experience. Will never fly that company again, better to sleep in the airport that fly them.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Stony silence at five hour delay"

Review

Our flight was supposed to leave at 19.15 but at 17.30 when we went through to the departure lounge the screen said, "gate opens at 20.15". it didn't say delayed. no other information. As 20.15 approached the screen changed to, "gate opens at 22.25". At the information desk we were given a generous £3 voucher (yes, sarcasm alert) but no information as to why the plane was delayed or even if we would fly. The shops started closing up. the airport began to turn into a ghost town. As the time arrived, the screen changed again to
"Delayed" (finally acknowledging the fact) and the time of flight to 23.30. this time the gate did open and we eventually took off soon after midnight. we got to our hotel in central Madrid at 4am. one thing is for sure....with easyjet you don't pay to be informed.

Conclusion
Value for Money:Yes
Customer Service:Poor
Cabin:Economy Class
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"EasyJet-No Way! Part II"

Review

We are a family of 2 adults and 2 children so it isn't as straight forward as when travelling solo or as a couple.

Apart our disappointment from Luton to Paris with Easyjet now was our second flight with Easyjet to Barcelona.

Our flight was due out the next day at about 1pm. The night before at 10:15pm, quite by accident as I was just turning my laptop off but thought that I would check my emails before I did. Thank god I did as an email came through stating that our flight had been cancelled!
I had not long before reconfirmed our car pick up time.

With a cancellation like this there is a domino affect.

The next available flight was at 7am.

I had to rebook our car hire for 5am which they were reluctant to do.

We arrived six hours early into Barcelona and could not book into our hotel even with paying an early check in fee.

The hotel was full and not ready to check us in plus we could not leave our luggage there, 3 suitcases and 4 backpacks all full for our 6 week adventure. We had to drag them to the nearest shopping mall in the very hot Spainish weather and spend 6 hours there waiting for check in.

So with 2 out of 2 strikes against them,no more Easyjet for us!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"EasyJet- Never Again!"

Review

Arrived at Luton airport in plenty of time to board. It wasn't until boarding time that the screen displayed that the plane was delayed. No indication when it was due to depart. No updates, just had to wait. Easyjet customer service nowhere in sight.

Three hours later, boarding call, on plane for another half hour waiting for plane to take off.
No customer service what so ever. Appalling.

We had appointments to meet in Paris, car driver to pick us up organised. Outcome- no car pick up, appointments missed and another whole lot of hassle checking into our apartment due to the late arrival of plane.

No way!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"the best european low-cost airline"

Review

I like this airline. Easyjet allowed me to travel like I would never imagined. Cheap airfares, main airports served, relaxed and friendly flight attendants. I flew with easyjet a lot of times and never have the slightest problem, well, except some delays, of course, but like all other airlines.
But I have to confess that I fear flight cancellation (for any reason), because I'm aware of their policy in terms of reimbursement in this particular case and I know that it can quickly turn into a nightmare. We've all heard of some people being stuck at an airport and fighting for months to get their money back, without succeeding. I think I will fly Easyjet again and again... until this happen to me...

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Easyjet is a good airline if you don't have troubles"

Review

I've heard that some people had troubles with easyjet, when they wanted to be refunded after a flight cancellation for example... I think Easyjet is a good airline if you don't have such troubles. My flight from Lisbon to Paris was my first time with Easyjet and I found them excellent. 200 Euros for a round trip LIS-CDG for two passengers; yes we can say that it's a good value for money, but you have to book early otherwise it can be as expensive as TAP or Air France and even more... The service onboard was also excellent with young and friendly staff. We had a 45-minute delay arriving in Paris but it didn't bother me at all.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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