Easyjet Reviews | Opinions of Easyjet shared by travelers

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Easyjet

Easyjet logo
IATA code:U2
ICAO code:EZY
Overall Satisfaction:
2.8 out of 5
61.5% of people who wrote a review recommend flying with Easyjet.
61.5% of people who wrote a review think Easyjet offers a good value for money.
38.5% of people who wrote a review think Easyjet offers a very poor customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
15.4%
Good
23.1%
Satisfactory
15.4%
Poor
7.7%
Very Poor
38.5%
Popular Destinations
How is Easyjet ranked...?
#1
64.8 total score
8 reviews
63% Recommended
63% Value for Money
3.4/5 Customer Service
#2
57.6 total score
13 reviews
62% Recommended
62% Value for Money
2.7/5 Customer Service
#3
76.3 total score
4 reviews
75% Recommended
75% Value for Money
4/5 Customer Service
#4
26.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#5
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#6
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#7
33.3 total score
5 reviews
20% Recommended
20% Value for Money
2/5 Customer Service
#1
76.3 total score
4 reviews
75% Recommended
75% Value for Money
4/5 Customer Service
#2
67.6 total score
6 reviews
67% Recommended
67% Value for Money
3.5/5 Customer Service
#3
66.5 total score
7 reviews
71% Recommended
71% Value for Money
3.3/5 Customer Service
#4
64.8 total score
8 reviews
63% Recommended
63% Value for Money
3.4/5 Customer Service
#5
64 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#6
61.3 total score
5 reviews
40% Recommended
80% Value for Money
3.2/5 Customer Service
#7
100 total score
2 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#8
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#11
89.3 total score
2 reviews
100% Recommended
100% Value for Money
4.5/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
81.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
81.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#18
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#19
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#20
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#21
73.3 total score
1 review
100% Recommended
0% Value for Money
4/5 Customer Service
#22
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#23
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#24
52.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#25
33.3 total score
2 reviews
0% Recommended
0% Value for Money
2.5/5 Customer Service
#26
26.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#27
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#28
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#29
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#30
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#31
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#32
57.6 total score
13 reviews
62% Recommended
62% Value for Money
2.7/5 Customer Service
#33
54.7 total score
4 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#34
52.3 total score
10 reviews
60% Recommended
70% Value for Money
2.2/5 Customer Service
#35
42.2 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#36
36 total score
3 reviews
33% Recommended
33% Value for Money
1.7/5 Customer Service
#37
33.3 total score
5 reviews
20% Recommended
20% Value for Money
2/5 Customer Service
#38
30.7 total score
3 reviews
33% Recommended
33% Value for Money
1.7/5 Customer Service
#39
29.8 total score
11 reviews
18% Recommended
18% Value for Money
1.7/5 Customer Service
#40
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service

Easyjet Reviews

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"EasyJet- Never Again!"

Review

Arrived at Luton airport in plenty of time to board. It wasn't until boarding time that the screen displayed that the plane was delayed. No indication when it was due to depart. No updates, just had to wait. Easyjet customer service nowhere in sight.

Three hours later, boarding call, on plane for another half hour waiting for plane to take off.
No customer service what so ever. Appalling.

We had appointments to meet in Paris, car driver to pick us up organised. Outcome- no car pick up, appointments missed and another whole lot of hassle checking into our apartment due to the late arrival of plane.

No way!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"the best european low-cost airline"

Review

I like this airline. Easyjet allowed me to travel like I would never imagined. Cheap airfares, main airports served, relaxed and friendly flight attendants. I flew with easyjet a lot of times and never have the slightest problem, well, except some delays, of course, but like all other airlines.
But I have to confess that I fear flight cancellation (for any reason), because I'm aware of their policy in terms of reimbursement in this particular case and I know that it can quickly turn into a nightmare. We've all heard of some people being stuck at an airport and fighting for months to get their money back, without succeeding. I think I will fly Easyjet again and again... until this happen to me...

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Easyjet is a good airline if you don't have troubles"

Review

I've heard that some people had troubles with easyjet, when they wanted to be refunded after a flight cancellation for example... I think Easyjet is a good airline if you don't have such troubles. My flight from Lisbon to Paris was my first time with Easyjet and I found them excellent. 200 Euros for a round trip LIS-CDG for two passengers; yes we can say that it's a good value for money, but you have to book early otherwise it can be as expensive as TAP or Air France and even more... The service onboard was also excellent with young and friendly staff. We had a 45-minute delay arriving in Paris but it didn't bother me at all.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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