Easyjet Reviews | Opinions of Easyjet shared by travelers



Easyjet

Easyjet logo
IATA code:U2
ICAO code:EZY
Overall Satisfaction:
2.5 out of 5
42.9% of people who wrote a review recommend flying with Easyjet.
50% of people who wrote a review think Easyjet offers a good value for money.
46.4% of people who wrote a review think Easyjet offers a very poor customer service.
Classes of service
Economy
96.4%
Business
3.6%
First
0%
Customer Service
Excellent
17.9%
Good
14.3%
Satisfactory
14.3%
Poor
7.1%
Very Poor
46.4%
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How is Easyjet ranked...?
#1
48.6 total score
28 reviews
43% Recommended
50% Value for Money
2.5/5 Customer Service
#2
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
#3
72.6 total score
9 reviews
67% Recommended
78% Value for Money
3.7/5 Customer Service
#4
69.8 total score
6 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#5
24.7 total score
4 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#6
23.1 total score
3 reviews
0% Recommended
0% Value for Money
2.3/5 Customer Service
#7
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#8
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#9
20.9 total score
14 reviews
7% Recommended
7% Value for Money
1.4/5 Customer Service
#1
72.6 total score
9 reviews
67% Recommended
78% Value for Money
3.7/5 Customer Service
#2
69.8 total score
6 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#3
56.2 total score
6 reviews
50% Recommended
67% Value for Money
3/5 Customer Service
#4
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#5
52 total score
10 reviews
40% Recommended
70% Value for Money
2.6/5 Customer Service
#6
51 total score
12 reviews
42% Recommended
50% Value for Money
2.8/5 Customer Service
#7
48.6 total score
28 reviews
43% Recommended
50% Value for Money
2.5/5 Customer Service
#8
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
#9
45.4 total score
33 reviews
42% Recommended
55% Value for Money
2.2/5 Customer Service
#10
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#11
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#12
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#13
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#14
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#15
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#17
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#18
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#19
73.8 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#20
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#21
73.3 total score
1 review
100% Recommended
0% Value for Money
4/5 Customer Service
#22
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#23
71.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#24
70 total score
2 reviews
50% Recommended
50% Value for Money
4/5 Customer Service
#25
66.7 total score
4 reviews
50% Recommended
100% Value for Money
3.3/5 Customer Service
#26
66.7 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#27
64.9 total score
3 reviews
67% Recommended
67% Value for Money
3/5 Customer Service
#28
64 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#29
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#30
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#31
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#32
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#33
40 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#34
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#35
36 total score
3 reviews
33% Recommended
33% Value for Money
1.7/5 Customer Service
#36
34.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#37
34.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#38
32.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#39
27.6 total score
3 reviews
0% Recommended
33% Value for Money
2.3/5 Customer Service
#40
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#41
24.7 total score
4 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#42
23.1 total score
3 reviews
0% Recommended
0% Value for Money
2.3/5 Customer Service
#43
20 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#44
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#45
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#46
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#47
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#48
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#49
15.5 total score
5 reviews
0% Recommended
0% Value for Money
1.4/5 Customer Service
#50
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#51
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#52
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#57
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#58
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#59
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#60
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#61
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#62
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#63
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#64
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#65
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#66
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#67
10.7 total score
2 reviews
0% Recommended
0% Value for Money
0.5/5 Customer Service
#68
40.1 total score
18 reviews
28% Recommended
39% Value for Money
2.3/5 Customer Service
#69
40 total score
7 reviews
29% Recommended
43% Value for Money
2.1/5 Customer Service
#70
35.1 total score
35 reviews
23% Recommended
40% Value for Money
1.9/5 Customer Service
#71
31.5 total score
10 reviews
20% Recommended
30% Value for Money
1.7/5 Customer Service
#72
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
#73
29.2 total score
8 reviews
13% Recommended
25% Value for Money
1.8/5 Customer Service
#74
28.5 total score
32 reviews
16% Recommended
25% Value for Money
1.7/5 Customer Service
#75
26.4 total score
12 reviews
17% Recommended
17% Value for Money
1.7/5 Customer Service
#76
23.9 total score
11 reviews
9% Recommended
9% Value for Money
1.7/5 Customer Service
#77
20.9 total score
14 reviews
7% Recommended
7% Value for Money
1.4/5 Customer Service
#78
13.3 total score
6 reviews
0% Recommended
0% Value for Money
1/5 Customer Service

Easyjet Reviews

"CHEAPJET#!#!#!"

Review

If you really want to be irritated fly this airline. Fees for luggage and more fees. A small backpack used as a purse with a carryon cost me $50 Euros. Plus after coming off a cruise, a senior and I had to pay 70 euros for being 5KG over our combined weight!!!! Pay $3 euros for a coffee while 4 stewards stand around with little to do. I wonder why???
Obviously this is a company that doesn't care about customer service.

Plus, we had to pay $60 euros for our two checked bags to begin our irritating flights from Paris and Barcelona. Never again!!!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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Wed, 07/24/2013 09:15 AM
4 years ago

Took the same flight 8 Nov 2012 following a 2 week cruise with no issue at all.

I prepaid extra luggage weight and used a pair of travel scales (8 dollars from an airport travel shop) to ensure our baggage weight was right on the money. My wife had her handbag and I had my backpack (again measured using the scale inbuilt measuring tape).

On my flight I saw something similar to Betcams experience and laughed my ass off with the lame excuses given – travel agent didn’t tell me and I didn’t know?

Here’s a novel idea try reading your ticket and booking conditions before you get to the check in counter - I managed this in Perth Australia several weeks out from the flight.

Another tip if you are flying with an advertised and self promoted “low cost” airline check their charges and restrictions in advance? Prior preparation prevents poor performance.

Good Airline and I would have no hesitation flying with them again.

Advertisement

"Prejudicial, and rude staff, expensive airline, and no refund or compensation"

Review

SCAM,DISCRIMINATORY,PREJUDICIAL RUDE STAFF
humiliation attitude of the EASYJET crew, and look carefully before you make booking with them because they are not cheap low cost aircraft, it was costing us a lot because they remove us to fly due to reduced mobility and they did not even reimburse us so in the end was costing us 5000 euros.You don´t need to look longer in their booking website to find out the SCAM!!!... we point you to look carefully at this comments from another passengers before you decide to book a fly with easyjet.http://www.complaintsboard.com/?search=easyjet and http://www.customerservicescoreboard.com/EasyJet

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Emails"

Review

Found out about easyjets flight offers as i subscribed by email and they sent me the latest summer holiday offers. I booked a flight from Bristol to Majorca for 7 days at a great price due to easyjet emailing me the best offer and I even got a better discount as I booked early.
Highly recommend subscribing to easyjet.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"SEAT ALLOCATION"

Review

We travelled with Easyjet to Alicante and were delighted that they were trying out seat allocation instead of the mad rugby scrum of old. What an improvement.We have travelled with easy jet on a number of occasions and always hated the idea of fighting with yobs for a seat. We will definately book with them again if they keep seat allocation. GREAT IMPROVEMENT.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"The low-cost airline that can't get low-cost right!"

Review

EasyJet disappoints me as a low-cost airline. Yes they do offer low fares but don’t do it in the right way by generally charging very low base fares and more for extras, landing at smaller less central airport etc. In order to get the cheap fare you’re looking for on EasyJet, you must travel on very specific services which nearly always omit weekends, often with odd duration dates such as 6 or 13 days rather than the typical 7, 10 and 14 meaning some accommodation providers do not except this if their changeover days aren’t flexible and often require a 02:00am arrival back at the home airport, which I find very inconvenient.

EasyJet's website has become a mess over the years with changes I think have made it worse but is always a clear option to say no to any extra costs but like with any company, a bit of care is required when booking and checking-in, which EasyJet finally lets passengers do online which saves queuing at bag-drop desks at the airport if you have no hold luggage where you can proceed straight to security. Each passenger, excluding infants have 10kg free cabin baggage allowance so if possible avoid checking-in hold luggage to make your journey even easier. Bag-drop and check-in desks in particular are always atrocious for EasyJet flights as they just have a range of desks which can be used by all flights, which there could be like 10 flights an hour. This means people 10 people in front in the queue could be leaving a while later than your own flight, even if you arrive way before 2 hours before departing. You could say this is expected of a low-cost airline although Ryanair has separate desks for individual flights at most airport but assign 4 or 5 flights to a range of 9 or 10 desks at large hubs like London Stansted, a system I think is much easier and less time consuming.

Another bad thing about EasyJet, although not so much of a problem, is its boarding process. This only becomes more of an issue if you do not pay extra for priority boarding or reserved seating, which is outrageously expensive, more so than Ryanair and therefore means paying a lot extra or risk not sitting near your party/group or not having your favourite seat. Normally I’d say these extras are not so important if travelling independently, on a flight out of season or a route with less larger groups like families as you will be amongst the first boarded as long as you arrive to the gate on time anyway as not so many people purchase these services on flights like this, but I’d be reluctant to pay the amount they charge extra in any scenario. As EasyJet let people reserve any seat on the whole plane on some flights rather than just front and exit rows which are generally the favourite, like Ryanair does, this further increases the risk of being seated away from your party/group and therefore almost forces you to pay much extra to avoid that risk.

Once on the plane, although fairly basic because it’s a low-cost airline, it's fairly new, clean and comfortable for up to five or so hours, in which EasyJet don't fly much longer than that anyway but would prefer leather seats like most airlines now have but do adequate leg room. I'm 5ft 11in and can stretch my legs right out under the seat in front. Throughout the flight, the cabin crew come round with hot and cold food and drinks and although a little cheaper than its low-cost rivals, are not much different to prices in airports and is generally poor quality in which tea was served only warm when it should be fresh and piping hot, even if it is a low-cost carrier. They do also offer a great range of gifts, souvenirs and other Duty free products on-board for more reasonable prices but don’t sell anything for amusement purposes like newspapers and “Hello magazines” like Ryanair does on some flights. EasyJet’s cabin crew are somewhat unique, extremely friendly and entertaining, the best part of travelling with EasyJet although sometimes it can make efficiency lack, waiting for assistance after pressing the call bell for several minutes as crew were just generally talking to passengers.

Customer service is also not great. Low-cost airlines do provide customer service although many tend to disagree. Instead of free complementary drinks and hot towels, a low-cost airline’s customer service is to offer cheap and punctual flights, services which people take for granted so don’t consider it as customer service. A lot of the time, EasyJet even fail to do this. Flights rarely depart within 10 minutes of the scheduled departure time, especially from London Gatwick, their largest base which is responsible for a huge chunk of EasyJet’s services. Delays of more than 1 hour effect almost 4% of EasyJet’s Gatwick flights, compared to less than 2% of Ryanair’s flights from Gatwick and around 1.5% of Ryanair’s Stansted flights (which is their largest base with a similar amount of EasyJet Gatwick flights) effected in which nearly 3% of EasyJet’s Stansted flights exceed delays of over an hour, so are considerably less punctual. As mentioned in the introduction, finding a cheap flight is often hard with very specific flights with the lowest fares which omit weekends, don’t suit accommodation changeovers days sometimes and inconvenient flying times. Flying on day time flights and at weekend, prices shoot through the roof and inflate considerably more than other low-cost airlines do for the same preferences.

Overall, EasyJet is a poor airline with the basic necessities required when flying all on a satisfactory level. I’d always say book with Ryanair where possible, even in the rare occurrences that the lowest final price turns out to be about 10% or £100 more expensive (whichever’s the lowest) in order to fly on time and on sensible dates and flying times, as by not doing this is the only way to get it cheaper than Ryanair 99% of the time.

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Economy Class
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"Sports Equipment Con"

Review

They offer a 'service' carrying sports equipment, but can cancel or refuse at anytime without refund. Thats mis-selling at best surely?
We had 13 kayaks cancelled 72 hours before flight, which completely destroyed months of training for a canoe club expedition, let alone the waste of money.
No help or consideration at all from the airline. DO NOT USE THEM.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Professional and efficient"

Review

We took off on time and landed early and this is really appreciable. The aircraft is in really good conditions, clean and comfortable. Good cabin crew and efficient. very good value for money: I had really good deals for that flight and I wans't disappointed by the airline. I would use them again and recommend them. To me they are better than Ryanair!

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"Easy Jet on time"

Review

Excellent! 25 minutes early and very fast at both airports

Conclusion
Value for Money:Yes
Customer Service:Satisfactory
Cabin:Economy Class
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"the best"

Review

I think easyJet is the best low-cost airline on earth. When i flown from Hungary to UK the crew was very kind ***** and the flight doesn't delayed. When we aproached Luton aiport at night the crew are swith off the lights...I took a look around to the "landscape and what i saw.. It was very beautiful.. lights everywhere. So if you wanna memorable flight, trip to London or Gatwick You have to choos EasyJet low-cost airline. That's all..

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"cheap no frills"

Review

The tickets are low cost but no extras no frills

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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