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"The Worst Customer Service EVER"
Ten years ago I boycotted Easyjet, after the staff at Schipol Airport were incredibly rude to me when I was flying home for my father's funeral.
Then I had the opportunity to accompany my husband on a work trip to Amsterdam - the only fly in the ointment was that his work had already booked him on an easyjet flight, so reluctantly I booked on the same flight, and prebooked us allocated seats in row 2 outbound, and row 1 inbound.
The outbound flight was fine, but the return flight was delayed for two hours due to 'technical problems' - easyjet's entire system crashed, and the whole flight had to be checked in again (which meant queueing down a concrete flight of stairs for an hour). When we were issued our new boarding cards, we noticed that not only were we not allocated our prebooked seats, but weren't even seated together. Staff were incredibly rude and arrogant. Cabin crew were pleasant, but could not help, but told us customer services would issue us a refund, and were 'really good at sorting out problems'. Ha!
I've now been three weeks emailing backwards and forwards. They refuse to grasp what happened at all, even though their booking conditions state that I'm entitled to a refund (I'm only asking for the £24 supplement back!). They state that we received our seats (?), that they're a 'non-refunding airline', and that they will give us extra leg room on another flight to compensate. At one point they asked me for my email address - by email!
Absolutely the worst company I've ever had to deal with, I'm almost at the point of giving up, but figure that's probably their Modus operandi, and refuse to let them get away with it!
"no refund credit card payment"
In May of this year (2013) I flew with Easyjet from Amsterdam to London Gatwick (flight U28872, May 8th 2013). On board I saw a taxfree article I wanted in the Easyjet Magazine: Zipper earphones. I ordered them and paid for it by creditcard (approx. 13 euros). The steward, by the name of Ian, came back to me and told me that inexplicably the article was not on board. He could not give me a refund. He apologized and told me to get into contact with Easyjet Customer Services and they would sort it out for me. On the airport there was no Easyjet Customer Services or any Easyjet office to contact on this subject.
On returning from my holiday I contacted Easyjet by email, Customer Services Department, asking for either a refund or for sending me the article. I send several messages and received two messages.
A Mr. V*** *** emailed me the following:
"I have forwarded this case to the concerned department and I assure you that one of my colleagues will contact you shortly regarding this matter."
That was on May 25th, 2013.
Nothing happened, I got back to Mr. ***, but did not hear anything back.
Then I sent a second complaint to the general mailbox of Easyjet Customer Services. I received a reply from a Mr. R** ***.
Mr. ***'s message was literally:
"I sincerely apologise for the inconvenience caused and for the delay in response.
I have forwarded your details to our inflight service provider on a priority basis and they will contact you directly in this regards."
That was on July 2nd, 2013.
Since then, I have not heard anything.
Now this may concern a small amount of money, but I find the whole thing totally unacceptable.
I therefore warn and call upon all future passengers of Easyjet not to make any purchases on board of an Easyjet plain.
The last time I flew from the UK to Corfu it was on GB Airways which was later taken over by easyJet. I was so unsure about this flight I booked a one stop full service carrier home just in case it was a disaster.
I was pleasantly surprised. Luton Airport was a very very busy at 6:30am but we had paid for all the extras so check in didn't take long. The speedy boarding was great with a dedicated bus to get us to the plane. We assigned seats in row one which were quite comfortable and the food service and choice from the menu was really good. The flight left a little late but arrived on time. The staff were professional and friendly so in all a good experience.
I don't exactly expect great service from Easyjet, but I was surprised today to be subject to abusive language (not instigated or reciprocated by myself) from a member of staff at the departure gate. I wouldn't want, or be able, to repeat the obscenities here.
If you really want to be irritated fly this airline. Fees for luggage and more fees. A small backpack used as a purse with a carryon cost me $50 Euros. Plus after coming off a cruise, a senior and I had to pay 70 euros for being 5KG over our combined weight!!!! Pay $3 euros for a coffee while 4 stewards stand around with little to do. I wonder why???
Obviously this is a company that doesn't care about customer service.
Plus, we had to pay $60 euros for our two checked bags to begin our irritating flights from Paris and Barcelona. Never again!!!
"Prejudicial, and rude staff, expensive airline, and no refund or compensation"
SCAM,DISCRIMINATORY,PREJUDICIAL RUDE STAFF
humiliation attitude of the EASYJET crew, and look carefully before you make booking with them because they are not cheap low cost aircraft, it was costing us a lot because they remove us to fly due to reduced mobility and they did not even reimburse us so in the end was costing us 5000 euros.You don´t need to look longer in their booking website to find out the SCAM!!!... we point you to look carefully at this comments from another passengers before you decide to book a fly with easyjet.http://www.complaintsboard.com/?search=easyjet and http://www.customerservicescoreboard.com/EasyJet
Found out about easyjets flight offers as i subscribed by email and they sent me the latest summer holiday offers. I booked a flight from Bristol to Majorca for 7 days at a great price due to easyjet emailing me the best offer and I even got a better discount as I booked early.
Highly recommend subscribing to easyjet.
We travelled with Easyjet to Alicante and were delighted that they were trying out seat allocation instead of the mad rugby scrum of old. What an improvement.We have travelled with easy jet on a number of occasions and always hated the idea of fighting with yobs for a seat. We will definately book with them again if they keep seat allocation. GREAT IMPROVEMENT.
"The low-cost airline that can't get low-cost right!"
EasyJet disappoints me as a low-cost airline. Yes they do offer low fares but don’t do it in the right way by generally charging very low base fares and more for extras, landing at smaller less central airport etc. In order to get the cheap fare you’re looking for on EasyJet, you must travel on very specific services which nearly always omit weekends, often with odd duration dates such as 6 or 13 days rather than the typical 7, 10 and 14 meaning some accommodation providers do not except this if their changeover days aren’t flexible and often require a 02:00am arrival back at the home airport, which I find very inconvenient.
EasyJet's website has become a mess over the years with changes I think have made it worse but is always a clear option to say no to any extra costs but like with any company, a bit of care is required when booking and checking-in, which EasyJet finally lets passengers do online which saves queuing at bag-drop desks at the airport if you have no hold luggage where you can proceed straight to security. Each passenger, excluding infants have 10kg free cabin baggage allowance so if possible avoid checking-in hold luggage to make your journey even easier. Bag-drop and check-in desks in particular are always atrocious for EasyJet flights as they just have a range of desks which can be used by all flights, which there could be like 10 flights an hour. This means people 10 people in front in the queue could be leaving a while later than your own flight, even if you arrive way before 2 hours before departing. You could say this is expected of a low-cost airline although Ryanair has separate desks for individual flights at most airport but assign 4 or 5 flights to a range of 9 or 10 desks at large hubs like London Stansted, a system I think is much easier and less time consuming.
Another bad thing about EasyJet, although not so much of a problem, is its boarding process. This only becomes more of an issue if you do not pay extra for priority boarding or reserved seating, which is outrageously expensive, more so than Ryanair and therefore means paying a lot extra or risk not sitting near your party/group or not having your favourite seat. Normally I’d say these extras are not so important if travelling independently, on a flight out of season or a route with less larger groups like families as you will be amongst the first boarded as long as you arrive to the gate on time anyway as not so many people purchase these services on flights like this, but I’d be reluctant to pay the amount they charge extra in any scenario. As EasyJet let people reserve any seat on the whole plane on some flights rather than just front and exit rows which are generally the favourite, like Ryanair does, this further increases the risk of being seated away from your party/group and therefore almost forces you to pay much extra to avoid that risk.
Once on the plane, although fairly basic because it’s a low-cost airline, it's fairly new, clean and comfortable for up to five or so hours, in which EasyJet don't fly much longer than that anyway but would prefer leather seats like most airlines now have but do adequate leg room. I'm 5ft 11in and can stretch my legs right out under the seat in front. Throughout the flight, the cabin crew come round with hot and cold food and drinks and although a little cheaper than its low-cost rivals, are not much different to prices in airports and is generally poor quality in which tea was served only warm when it should be fresh and piping hot, even if it is a low-cost carrier. They do also offer a great range of gifts, souvenirs and other Duty free products on-board for more reasonable prices but don’t sell anything for amusement purposes like newspapers and “Hello magazines” like Ryanair does on some flights. EasyJet’s cabin crew are somewhat unique, extremely friendly and entertaining, the best part of travelling with EasyJet although sometimes it can make efficiency lack, waiting for assistance after pressing the call bell for several minutes as crew were just generally talking to passengers.
Customer service is also not great. Low-cost airlines do provide customer service although many tend to disagree. Instead of free complementary drinks and hot towels, a low-cost airline’s customer service is to offer cheap and punctual flights, services which people take for granted so don’t consider it as customer service. A lot of the time, EasyJet even fail to do this. Flights rarely depart within 10 minutes of the scheduled departure time, especially from London Gatwick, their largest base which is responsible for a huge chunk of EasyJet’s services. Delays of more than 1 hour effect almost 4% of EasyJet’s Gatwick flights, compared to less than 2% of Ryanair’s flights from Gatwick and around 1.5% of Ryanair’s Stansted flights (which is their largest base with a similar amount of EasyJet Gatwick flights) effected in which nearly 3% of EasyJet’s Stansted flights exceed delays of over an hour, so are considerably less punctual. As mentioned in the introduction, finding a cheap flight is often hard with very specific flights with the lowest fares which omit weekends, don’t suit accommodation changeovers days sometimes and inconvenient flying times. Flying on day time flights and at weekend, prices shoot through the roof and inflate considerably more than other low-cost airlines do for the same preferences.
Overall, EasyJet is a poor airline with the basic necessities required when flying all on a satisfactory level. I’d always say book with Ryanair where possible, even in the rare occurrences that the lowest final price turns out to be about 10% or £100 more expensive (whichever’s the lowest) in order to fly on time and on sensible dates and flying times, as by not doing this is the only way to get it cheaper than Ryanair 99% of the time.
"Sports Equipment Con"
They offer a 'service' carrying sports equipment, but can cancel or refuse at anytime without refund. Thats mis-selling at best surely?
We had 13 kayaks cancelled 72 hours before flight, which completely destroyed months of training for a canoe club expedition, let alone the waste of money.
No help or consideration at all from the airline. DO NOT USE THEM.