Spread the word...
"They charge for everything--Poor Customer Service!"
I took this airline thinking it would be an inexpensive travel solution between Athens Greece and Napoli Italy. They are not the cheapest at the end of the day as they make you pay for carry-on luggage that they claim are too large to fit the cabin even though they fly air buses (A319). They are not the largest airplane in the sky, however not the smallest either.
When I flew with them from Napoli, Italy to Greece my carry on luggage fit in the cabin, so why would it not fit on the return trip?
The flight was not completely sold out and there were empty seats, therefore they scrutinized everyone's luggage that was any larger then a knapsack.
They charged me $55.00 and forced me to check my bag or else I would have to leave my luggage at the airport. How rude can they be?
"Bag hold ripoff"
We took a return trip recently Paris/Venice. I will admit that I did not read their well crafted baggage directives close enough. So going to Venice, we were made to pay 80GBD for two suit cases. What I find odd is that EasyJet literature shows that the fee would be 32GBD per bag. Since when does 2 times 32 make 80?
It gets better, I knew better for the return trip. I went on their internet site to 'manage my booking' to add and pay for our bags at the normal price. I was made to sign in to some sort of a membership before being allowed to enter the manage booking section. I entered the 'manage booking' section but was advised that I had no active bookings. This was about 4 hours before the departure and I had the boarding passes in my hand?
So we went to the check in. The nice lady told us to go to the service desk and that we could pay for the bags, I assumed at the normal price. Well, the not so nice lady hiding at the unlighted service desk wanted nothing to do with us.
What finally happened is that we eventually had to check in and the person there gave us a slip to take to the service desk regarding our bags where the not so nice lady was glad to take 80GBD from us for the bag check in. Again, it seams that 2 x 32 = 80? equals ripoff.
"Passengers for life"
Normally, I do not take time to write reviews but I feel compelled to because Easyjet exceeded my families expectations. From the point of getting the tickets, checking in, staff to the time of checking out at arrivals, everyone is very helpful, caring and professional.
As a family everytime we have travelled with Easyjet, the travel has been smooth, efficient and reliable.
Other family people who usually travel by KLM have been recently attracted by our positive comments on Easyjet and have since switched to this airliner. We are an Easyjet family, carry on with the good work...Long live Easyjet.
"Worst service ever! Stay away, not worth it. "
Stay away from easyJet! This would be the #1 message I can dispense of this company.
Though my review is long and details the story, in very short, EasyJet has rude, useless service. Some highlights: Customer service is not working during times when flights take place. they argued with me weather or not I have emailed them (which I did! more then once!), they told me I should "smile more" and argued with me on how long I was on hold (30 minutes!). Simply not worth it, horrible horrible service.
I have never experiences such rude and useless service in my life and I travel plenty with various different companies. I was to fly from London to Tel-Aviv Israel. My flight from Tel-Aviv to NY, with a different company, was canceled, due to the was situation in Israel and the many rockets shot so close to the airport. When I called customer service, 1 day before my flight, they claimed there is nothing they can do. They have canceled that day's flight however, had not canceled my flight YET. Since my flight was at 7 AM, I would have traveled to the airport during the night and very early morning. Refusing to spend the night in useless travel, not to mention not wanted to be stuck in Israel without a way back home, I expected customer service to offer a solution. They would not refund my trip unless they canceled it, which they would decide shortly before the flight. AND to add insult to injury, the customer service center would not be open to call to before my flight should I need to make any changes. I spent over an hour on the phone, the rep even argued with me about how long was my wait and insisted I did not send the emails I have. It was horrible. Absolutely horrible. Being a frequent traveler, I have had my share of issues but never have I encountered such rude and not-helpfull service in my life. Stay away from this company, that would be my advice.
"bag drop chaos"
I found it difficult to give an overall rating to this trip. The flight was punctual, the aircraft cabin was clean and tidy, the on-board staff were very pleasant. So, should I give the company a high rating? Unfortunately the answer is "no" due to the terrible, chaotic and stressful bag-drop at Manchester airport. As I'd checked in online and only needed to hand in my hold luggage I thought that it wouldn't take long. I was wrong. I queued for one and a half hours. I had arrived at the airport two and a half hours before the flight, which was just as well as otherwise I might have missed the flight. A lot of the time there was only one person processing the luggage. Ridiculous. There was an announcement asking passengers for certain flights to come to the front of the queue. By that time I was near the front anyway and the passengers who were further back in the queue came right to the front and overtook me, even though I was queueing for the same flight. I can't believe the complete lack of regard given to this aspect of the journey by easy jet. They do not make it "easy" at all and I am astounded at the way they run their business. I cannot recommend the company at all, which is a shame given that the flight itself was good.
"Easyjet´s economic abuse of a 17 year old girl."
Easyjet´s economic abuse of a 17 year old girl.
My daughter has been in England for an English course during the month of July 2014, leaving with EASYJET from Valencia to Gatwick with flight Nº EZY5226 on the 28th of June 2014 and coming back on the 27Th of July 2014 with flight EZY5221.
Due to the extremely strict luggage regulations of EASYJET she did have one suitcase of exactly 20Kg. and one hand luggage with the exact measures of 56 x 35 x 21 cm. The maximum sizes of the hand luggage allowed by EASYJEST are 56 x 45 x 25 cm.
On the way to Gatwick, flight Nº EZY5226 on the 28th of June 2014 she passed all controls, even the control of the measurements of the hand luggage in Valencia without any problem, due to the fact that the sizes of the hand luggage are inferior to the maximum sizes allowed by EASYJET, there was no problem whatsoever.
So far so good… nevertheless on the 27/07/2014 in Gatwick she passed all controls without any problem until she got to the gate and was stopped by an EASYJET employee and was told that she had to pay 45 Pounds because of the fact that here hand baggage was too big.
As she was very much aware that the sizes where inferior of the maximum sizes allowed, she defended herself indicating that she travelled with the same hand luggage from Valencia to Gatwick without any problem. The EASYJET employee got kind of unpleasant and informed my daughter that she had to pay otherwise she could not take here flight back home.
My daughter informed the employee that she did not have 45 Pounds with here; she had spent the money during the month she had been in England. The employee informed her that this was not her problem, she had to stay and could not go home to Valencia.
As you can imagine my daughter of only 17 years old got very nervous and tried ones more to solve the problem informing that the sizes where inferior to the maximum sizes allowed by EASYJET. The answer of the employee was “I don't give a damn” you are not going anywhere if you don´t pay.
Being desperate now she asked a friend on the same flight for the money which she got without any problem. She went back to the very unpleasant employee to pay the 45 Pounds in cash. When she arrived and wanted to pay she was told that payments could only be done by credit card.
My daughter of only 17 years does not have a bank account or a credit card so she informed the employee about this, ones more my daughter was told that this was not the problem of the employee…
Finally the problem was solved by the same friend who paid with her credit card and my daughter who had almost gotten a nervous breakdown, could finally fly back home to Valencia.
This has been a case of economic abuse to a minor by a multinational; EASYJET, which I think is UNACCEPTABLE.
"The Worst Customer Service EVER"
Ten years ago I boycotted Easyjet, after the staff at Schipol Airport were incredibly rude to me when I was flying home for my father's funeral.
Then I had the opportunity to accompany my husband on a work trip to Amsterdam - the only fly in the ointment was that his work had already booked him on an easyjet flight, so reluctantly I booked on the same flight, and prebooked us allocated seats in row 2 outbound, and row 1 inbound.
The outbound flight was fine, but the return flight was delayed for two hours due to 'technical problems' - easyjet's entire system crashed, and the whole flight had to be checked in again (which meant queueing down a concrete flight of stairs for an hour). When we were issued our new boarding cards, we noticed that not only were we not allocated our prebooked seats, but weren't even seated together. Staff were incredibly rude and arrogant. Cabin crew were pleasant, but could not help, but told us customer services would issue us a refund, and were 'really good at sorting out problems'. Ha!
I've now been three weeks emailing backwards and forwards. They refuse to grasp what happened at all, even though their booking conditions state that I'm entitled to a refund (I'm only asking for the £24 supplement back!). They state that we received our seats (?), that they're a 'non-refunding airline', and that they will give us extra leg room on another flight to compensate. At one point they asked me for my email address - by email!
Absolutely the worst company I've ever had to deal with, I'm almost at the point of giving up, but figure that's probably their Modus operandi, and refuse to let them get away with it!
"no refund credit card payment"
In May of this year (2013) I flew with Easyjet from Amsterdam to London Gatwick (flight U28872, May 8th 2013). On board I saw a taxfree article I wanted in the Easyjet Magazine: Zipper earphones. I ordered them and paid for it by creditcard (approx. 13 euros). The steward, by the name of Ian, came back to me and told me that inexplicably the article was not on board. He could not give me a refund. He apologized and told me to get into contact with Easyjet Customer Services and they would sort it out for me. On the airport there was no Easyjet Customer Services or any Easyjet office to contact on this subject.
On returning from my holiday I contacted Easyjet by email, Customer Services Department, asking for either a refund or for sending me the article. I send several messages and received two messages.
A Mr. V*** *** emailed me the following:
"I have forwarded this case to the concerned department and I assure you that one of my colleagues will contact you shortly regarding this matter."
That was on May 25th, 2013.
Nothing happened, I got back to Mr. ***, but did not hear anything back.
Then I sent a second complaint to the general mailbox of Easyjet Customer Services. I received a reply from a Mr. R** ***.
Mr. ***'s message was literally:
"I sincerely apologise for the inconvenience caused and for the delay in response.
I have forwarded your details to our inflight service provider on a priority basis and they will contact you directly in this regards."
That was on July 2nd, 2013.
Since then, I have not heard anything.
Now this may concern a small amount of money, but I find the whole thing totally unacceptable.
I therefore warn and call upon all future passengers of Easyjet not to make any purchases on board of an Easyjet plain.
The last time I flew from the UK to Corfu it was on GB Airways which was later taken over by easyJet. I was so unsure about this flight I booked a one stop full service carrier home just in case it was a disaster.
I was pleasantly surprised. Luton Airport was a very very busy at 6:30am but we had paid for all the extras so check in didn't take long. The speedy boarding was great with a dedicated bus to get us to the plane. We assigned seats in row one which were quite comfortable and the food service and choice from the menu was really good. The flight left a little late but arrived on time. The staff were professional and friendly so in all a good experience.
I don't exactly expect great service from Easyjet, but I was surprised today to be subject to abusive language (not instigated or reciprocated by myself) from a member of staff at the departure gate. I wouldn't want, or be able, to repeat the obscenities here.