Dutch Antilles Express Reviews | Opinions of Dutch Antilles Express shared by travelers



Dutch Antilles Express

IATA code:9H
ICAO code:
Overall Satisfaction:
2 out of 5
33.3% of people who wrote a review recommend flying with Dutch Antilles Express.
33.3% of people who wrote a review think Dutch Antilles Express offers a good value for money.
50% of people who wrote a review think Dutch Antilles Express offers a very poor customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
0%
Good
16.7%
Satisfactory
16.7%
Poor
16.7%
Very Poor
50%
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How is Dutch Antilles Express ranked...?
#1
40 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#2
37.8 total score
6 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#3
21.2 total score
18 reviews
11% Recommended
6% Value for Money
1.3/5 Customer Service
#1
59.3 total score
2 reviews
50% Recommended
50% Value for Money
3.5/5 Customer Service
#2
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#3
40 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#4
37.8 total score
6 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#5
16 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#6
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#7
30.8 total score
10 reviews
30% Recommended
20% Value for Money
1.6/5 Customer Service
#8
21.2 total score
18 reviews
11% Recommended
6% Value for Money
1.3/5 Customer Service
#9
20.9 total score
34 reviews
6% Recommended
18% Value for Money
1.4/5 Customer Service

Dutch Antilles Express Reviews

"went bankrupt"

Review

They went bankrupt and we're out the money.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"DAE issues and resolutions"

Review

While we did experience difficulties with the trip due to DAE cancellations/delays, I believe that the new CEO and organization that has recently taken over DAE is committed to making major improvements. I base this on electronic interchange with executives of the airlines and their rapid and caring response to the problems I communicated to them regarding our travel difficulties. If the executives are as concerned as was demonstrated to me, I believe there will be a timely turn around in DAE's performance and greatly improved attitude by it's employees. I was very impressed with the direct interactions and help provided by the DAE gate agents and flight attendents with whom I dealt during our travel.

Conclusion
Value for Money:Yes
Customer Service:Satisfactory
Cabin:Economy Class
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"Unexpected Airport Tax"

Review

An unexpected airport tax had to be paid at departure and transit. There is no indication of this when you book the ticket. The tax for departure is $30/person, which, for a flight of 25 minutes (Aruba to Curacao) is so steep that the economics of the trip changes and that another airline would have been much cheaper.

We consider this practice unfair and show a lack of integrity in doing business. In short, this airline cannot be trusted as a business partner.

In addition, the check-in process is extremely inefficient. It took the check-in person over 1 hour to check in 3 groups with a total of 12 people. There is no online or kiosk check-in.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"if you dont want to make it to yor destination choose DAE"

Review

Booked a flight from Miami - Curacao for a long weekend. Flight was supposed to depart at 4 PM. Currently delayed for 7 hours. No one at check in in miami seems to know whats going on. No notice provided by the carrier. At check-in another DAE flight boarding that had been cancelled/delayed 24 hours. Called their customer line and was told that delay was due to a "technical issue" but they could not elaborate. The carrier has basically ruined a long weekend trip, as rental cars and hotel will not be open if we were to land in Curacao around 2 AM and the next morning would be shot. Currently carrier is reluctant to offer any typr of voucher or refund due to their scheduling problems.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Compare to other Caribbean airlines, this airline offfers top notch service , attractive clean planes and yummy snacks on board!"

Review

I had an awesome experience flying with them. The first flight got cancelled due to the weather but we were quickly relocated to a nearby 4 star hotel! Second flight was awesome, yummy burritos were served for snack. The planes are attractive both inside and out. Overall , a perfect airline t carribean standards.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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