Dusseldorf - Munich Flight Reviews

Most Recommended Best Value for Money Best Customer Service
Dusseldorf-Munich route
Lufthansa
Lufthansa
Lufthansa
Global
Lufthansa
Lufthansa
Lufthansa
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Dusseldorf
Munich
Air Berlin
Global
28.5 total score
32 reviews
16% Recommended
25% Value for Money
1.7/5 Customer Service
Dusseldorf-Munich route
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
Lufthansa
Global
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
Dusseldorf-Munich route
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
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Thu, 08/07/2014 01:29 PM
JFK » DUS » MUC
From John F. Kennedy International Airport (New York) to Franz Josef Strauss Airport (Munich) via Dusseldorf Airport (Dusseldorf)
1 out of 5
Expect Absolutely No Help From Air Berlin
Customer service is non-existent at Air Berlin. I forgot my cell phone on the plane on a flight from NY JFK to Dusseldorf and seem to have no chance of getting it back. I realized 5 minutes after getting off the plane that I forgot it but the plane was closed already and no one I spoke to would go back to get it. I had a transfer flight to Munich, so they gave me the phone number for Air Berlin's lost and found in Dusseldorf and told me they could probably send it to Munich if I called. The problem was that for the entire week of calling that number, and several others, no one would pick up or answer emails. On the way back home, I was able to get a claim number in Munich, and they confirmed that my phone was in Dusseldorf. I couldn't pick it up during the layover in Dusseldorf because my flight was delayed and I had to rush to catch my next plane to NY. I did speak to someone at the transfer desk in Dusseldorf again and was told they could not help me. Finally, back at home in NY, I was able to speak to the Lost and Found manager in Dusseldorf who was nice enough to tell me "Too bad, you can't get your phone. Our policy requires us to hold it until September, then send it to our central office. You can put in another claim there but chances are that you won't get it back". Hello!!!! You are talking to me, the owner! It is not like you don't know who it belongs to! Put it on a flight to NY and I will pick it up. You don't even have to pay for mailing it! Worst airline ever!
Recommended: No
Value for money: No
Customer Service: Very Poor
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Sat, 07/07/2012 06:05 PM
MUC » DUS » VCE
From Franz Josef Strauss Airport (Munich) to Marco Polo Airport (Venice) via Dusseldorf Airport (Dusseldorf)
1 out of 5
never never NEVER fly air berlin
no no no no NO. Air Berlin is NOT the airline to fly. I flew with them once and never again. I didn't fly out from this airport but this airline does not deserve business from anyone since their customer service is non-existent. I was flying from Munich-Venice with a layover in Dusseldorf because like I said, the airline sucks. Our flight in Munich was delayed 50 minutes and we did not find out until the flight was supposed to take off. Ticked off at the fact that I knew I would miss my layover, I went to the ticket counter and they said most likely the flight in Dusseldorf would be delayed because many people were connecting to that flight to Venice. In case we did miss the connection, there would be a flight three hours later. Yup, we missed our connection and what do you know...there wasn't a flight for 7 hours later instead. From here on out, I flat out didn't trust this airline. As if it couldn't have gotten any worse, we finally got to Venice at 10pm and my bag was nowhere to be found on the baggage belt. Already agitated that it took me over 12 hours to get from Munich-Venice, I filled out a lost baggage form and proceeded to my hotel. Skipping all the details my bag was not found until 6 days later. My bag was supposed to go to Dusseldorf-Venice but instead went from: Dusseldorf-LAX LAX-Rome Rome-Venice Venice-Naples Naples-Athens Athens-Corfu I called the airline to see how to expense the purchases I had to make without my bag during those six days and they have yet to respond. Never never NEVER trust or fly this airline.
Recommended: No
Value for money: No
Customer Service: Very Poor
Tue, 11/15/2011 05:59 PM
IST » MUC » DUS
From Ataturk Airport (Istanbul) to Dusseldorf Airport (Dusseldorf) via Franz Josef Strauss Airport (Munich)
5 out of 5
EXCELLENT AIRLINE TO FLY WITH
excellent customer service and disposition with connecting flight
Recommended: Yes
Value for money: Yes
Customer Service: Excellent