Dusseldorf - Moscow Flight Reviews

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Dusseldorf-Moscow route
Eurowings
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Air Berlin
Air Berlin
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Dusseldorf
Moscow
Air Berlin
Global
28.9 total score
31 reviews
16% Recommended
26% Value for Money
1.7/5 Customer Service
Dusseldorf-Moscow route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Eurowings
Global
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Dusseldorf-Moscow route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
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Sat, 07/30/2016 02:06 PM
DUS » TXL » DME
From Dusseldorf Airport (Dusseldorf) to Domodedovo Airport (Moscow) via Tegel Airport (Berlin)
1 out of 5
What a nightmare
Ladies, if you are pregnant and travel with Eurowings (or Germanwings) you will be discriminated against! I just went through the worst logistical nightmare while checking in for my flight from Düsseldorf to Moscow on Eurowings. (on July 27, 2016). I live in USA and was visiting my husband in Germany and then flying to Russia to visit my mom for two weeks. I was 26 weeks pregnant and my doctor had no issues with me traveling. I did not cover my baby bump (huge mistake!!) and was asked for a 'Mother's Pass'. I explained to them that my doctor in Texas approved my travel and that we do not have special mother's passes. The lady at check in called her boss who came to talk to me and proceeded to explain that all pregnant women in Europe are supposed to have a mother's pass from their doctor. It's the law. I pulled up my online medical records and sonogram to prove how many weeks I was but it was not enough. He insisted on mother's pass. Of course I tried to argue with him and he told my husband that I was "slow in the head" and he preferred to talk to him instead! That sexist comment pissed me off even more. They denied me getting on the plane and sent me to a different section of the airport to rebook the flight. Turns out all flight were booked for the next three days and my ticket was non refundable. And my mom was already on her way to Moscow to meet me! (She lives 6 hours away from Moscow by train). I was devastated but refused to take no for an answer. It was 30 minutes before departure, and I thought what do I have to lose? So I put on a very loose cardigan that completely covers the belly and decided to go through the same check in just go to a different desk. The most important thing was not to run into the manager who called me stupid and not be noticed by the lady who checked me in originally. I was lucky and It worked this time! They did not ask me for mother's pass since I REALLY covered myself. I went through security, got on the last shuttle to the plane, and just as I was taking a deep sigh of relief an airport official walked in right before the shuttle left and asked me if I was the one pregnant. Really??!! So I had to get off the shuttle and be interrogated again at the gate, this time by three people. After pleading with them and shedding a few tears, one of them asked about my due date. I told her November (three months away) and she laughed and said I was good to go!!! To make things worse they lost my baggage and it has been 4 days now and no bag yet!!!! I will NEVER fly this airline again. THE WORST!!!! Suggestion to the airline: have passengers check their pregnancy status when booking a flight and if the passenger is pregnant have your rules visible to them and do not allow the system to proceed with booking until the passenger read and acknowledged the rules!!!
Recommended: No
Value for money: No
Customer Service: Very Poor
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Sun, 12/02/2012 02:32 AM
YVR » DUS » DME
From Vancouver International Airport (Vancouver) to Domodedovo Airport (Moscow) via Dusseldorf Airport (Dusseldorf)
1 out of 5
Dont fly this airline
The worst experience I ever had other then Delta. The flight was delayed twice, they rescheduled to the most inconvenient flight, without asking me what I really want or would we be on time. The food was disgusting, they did not let extra 2 kg in overage and I had to pay like 120$ extra which negated any savings of what I was bringing, After I filed a claim with insurance company they were reluctant to give their number to me or any other information .. totally waste of time and money. I would suggest you buy more expensive airline tickets instead of dealing with air Berlin.
Recommended: No
Value for money: No
Customer Service: Very Poor