I as a Business traveler regularly pass through Dubai Airport. The Emirates staff who (wo)man various stations need to learn some lessons in courtesy and become less impersonal. Not all travelers who are simply dressed and brown in color are less than literate laborers from India. I use the Emirates Business Class Lounge at Dubai. The Lounge has poor wireless Internet. In my 6 passes through Dubai in the last 2 months I have never been able to receive or send an e-mail or read a news article. The Lounge has very poor vegetarian food. Usually there is a unappetizing mish-mash of a Curry and Steamed Rice. The worst is when the toilets in Lounge require queing up and at around 4:00 AM all the toilets in the lounge are closed at the same time for cleaning!!! I have never heard anything about my complaint(s). Possibly after handing over the form it is torn away. It appears the Emirates is expending too fast to take care of its customers.

Flight leaves at 22.00 and you arrive around 05.30 after a 5 1/2 hour flight. Most passengers are connecting to other flights and would like a bit of sleep. Not much chance of that with Emirates Business Class as they take close to 3 hours to serve dinner. Lights were out in Economy before we were served our dessert. Seats in this Airbus were appallingly uncomfortable, whatever your size. And things got no better in Dubai as the Lounge was completely packed.