Dubai - Rome Flight Reviews

Most Recommended Best Value for Money Best Customer Service
Dubai-Rome route
Emirates
Emirates
Emirates
Global
Emirates
Emirates
Emirates
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Dubai
Rome
British Airways
Global
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
Dubai-Rome route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Emirates
Global
54.3 total score
33 reviews
45% Recommended
55% Value for Money
2.9/5 Customer Service
Dubai-Rome route
37.8 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
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Mon, 01/06/2014 12:21 AM
DXB » LHR » FCO
From Dubai Airport (Dubai) to Fiumicino Airport (Rome) via Heathrow Airport (London)
1 out of 5
I need my refund back
My name is Asif Aman Booking Ref no ZPNVDX & my wif's name is Rochelle Vergara Booking Ref no 2XGCMG. We are frequent traveler & always wanted to fly with British Airways this time around we planned to go to Italy stopping over Heathrow for few hours so we thought this is the perfect time to fly via British Airways which resulted into booking of British Airways BA0106 Dubai to London & BA0548 from London to Rome. Everything was looking great online check in was done until we reach airport counter to drop our bags 3 hours prior to flight departure & with all my surprise I was asked for a transit visa since I am holding a Pakistani Passport but for my wife it was fine since she is holding Philippines passport, Since I was not having transit visa so the BA airport counter Supervisor informed us that the only option is that we book another flight & we can have this ticket fully refunded back as he will mark in BA system as Offloaded so after getting this confirmation that we will get our money back we had to struggle at airport for more than 4 hours then we took another airline flight & continued our tour during our tour we tried to reach BA online & by phone in Rome but never got a proper reply. Upon our arrival back first thing we did to reach BA Dubai office & to made our experience worse we came to know by your representative that we were NO SHOW in your system & we can not going to get full refund but only 355/-AED it was really bad since we were told that we could get full refund back at airport which prompted us to book for another airline if we were told the same that we are not going to get full refund atleast my wife could have taken BA flight to reach Rome where we were going to lose one ticket only but that wasn't the case then we ask your rep at BA Dubai office if we could rebook the flight to London Heathrow only since we are planning to travel to UK next year but the answer was as expected straight NO we can not since the ticket terms & conditions were restricted. We work in Hospitality as well where we were taught & its in our practice that there no NO in customer service we always have to come up with solutions & if there is a mistake from our side overlooking the Visa requirement to take BA flight which was never the case with KLM, That was an honest mistake unknowingly happened which can be reconsidered atleast by rebooking the flights. Based on my short experience with BA to be honest I don't expect that my above problem will be taken care of but still hoping against hope that may be still us & our family & friends can trust again British Airways in future travel by resolving above issue.
Recommended: No
Value for money: No
Customer Service: Very Poor
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Thu, 10/10/2013 10:23 AM
CGK » DXB » FCO
From Soekarno-Hatta International Airport (Jakarta) to Fiumicino Airport (Rome) via Dubai Airport (Dubai)
1 out of 5
Extremely bad service with a terrible attitude towards economy class passengers !!!
CGK-Dubai. First time flying with Emirates. I had a really unpleasant encounter with an Emirates steward (a middle eastern). He is extremely rude and foul, raising his voice at me and we would have broken out into a fight and attracted the whole flight’s attention had I not stepped away. Seriously, people still act like that, talk about grownups. This is a completely distasteful experience and I will never put Emirates on top of my list for travel ever. Nor will I ever travel with Emirates again !!!
Recommended: No
Value for money: No
Customer Service: Very Poor
Tue, 11/15/2011 03:21 PM
AMD » DXB » FCO
From Ahmedabad Airport (Ahmedabad) to Fiumicino Airport (Rome) via Dubai Airport (Dubai)
3 out of 5
Emirates Business Class Lounge Requires Better Facilities
I as a Business traveler regularly pass through Dubai Airport. The Emirates staff who (wo)man various stations need to learn some lessons in courtesy and become less impersonal. Not all travelers who are simply dressed and brown in color are less than literate laborers from India. I use the Emirates Business Class Lounge at Dubai. The Lounge has poor wireless Internet. In my 6 passes through Dubai in the last 2 months I have never been able to receive or send an e-mail or read a news article. The Lounge has very poor vegetarian food. Usually there is a unappetizing mish-mash of a Curry and Steamed Rice. The worst is when the toilets in Lounge require queing up and at around 4:00 AM all the toilets in the lounge are closed at the same time for cleaning!!! I have never heard anything about my complaint(s). Possibly after handing over the form it is torn away. It appears the Emirates is expending too fast to take care of its customers.
Recommended: Yes
Value for money: Yes
Customer Service: Satisfactory
Fri, 10/01/2010 08:27 PM
FCO » DXB
From Fiumicino Airport (Rome) to Dubai Airport (Dubai)
2 out of 5
Don't they want you to sleep?
Flight leaves at 22.00 and you arrive around 05.30 after a 5 1/2 hour flight. Most passengers are connecting to other flights and would like a bit of sleep. Not much chance of that with Emirates Business Class as they take close to 3 hours to serve dinner. Lights were out in Economy before we were served our dessert. Seats in this Airbus were appallingly uncomfortable, whatever your size. And things got no better in Dubai as the Lounge was completely packed.
Recommended: No
Value for money: No
Customer Service: Poor