Dubai - Montreal Flight Reviews

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Qatar Airways
46.1 total score
31 reviews
39% Recommended
42% Value for Money
2.5/5 Customer Service
Dubai-Montreal route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Tue, 01/06/2015 03:52 PM
From Dubai Airport (Dubai) to Pierre Elliott Trudeau International Airport (Montreal) via Doha International Airport (Doha)
1 out of 5
35 Hour Delay
I'm very frustrated at Qatar Airways, I was suppose to travel on the 4th of January from Dubai to Doha, then Doha to Montreal, but our flight was suspended and they delayed it for six hours, I was suppose to take off from Dubai at 7:30 AM, but they did not let us take off from 1 or 2 PM. They couldn't answer our questions, at the Dubai airport, they had no knowledge other than only saying "The airplane is still at Doha" but that wasn't an answer we were looking for, and no one at the Gate or information desk knew anything about it, but I don't see how there was a problem to travel because of weather issues, as every other airline was flying in and out of Dubai with the same exact weather. Once they finally told us our gate, after changing it four times, we all went to the gate and it was pretty hectic. Once I got to Doha, I had to take another flight to Montreal, but since the delay happened I missed my connection flight and so then I went to the transfer desk, the main Qatar Airlines office, they took our passports and connected flight tickets, and they said "In 25 Minutes we will call you" I waited, then went to the desk again and asked and they had no answer for me, and that was for most of the passengers on the same flight, the supervisor was hiding in the office and it seemed like he was trying to avoid all questions. They didn't give us vouchers so we can go eat or anything, they gave us a box of chocolate and juice, which caused me to get more angry because I was waiting hours and they couldn't even give us a proper meal. Some of the Qatar officers were saying they're going to send us back to Dubai and we'll find more solutions, which made me very angry because it was getting out of hand. It was either they'll send us back to Dubai or we keep waiting, time was running out of time, and groups of people would yell at Qatar and they would no answer or anything, and even that in Dubai they didn't send any Qatar officer to answer questions or anything. Qatar told us that we'll spend the night in a hotel, even then we had to wait two hours just to get a ride to the hotel, the hotel was a disaster, poor service, poor food, it was horrible. We then took a flight to Chicago, and there an two hour delay before the flight took off, which was quite crazy because we had enough of delays, once we got to Chicago, our bags took two hours to get there. Then we board Air Canada and once we landed in Montreal, Qatar didn't even put my bag onto the airlines, and I still don't have my bags, this is the last time I use Qatar, the airlines can't make customers happy, and I don't know how they have the title of a five star airline, because they treated us badly and couldn't find solutions.
Recommended: No
Value for money: No
Customer Service: Very Poor