Dubai - Manila Flight Reviews

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Dubai
Manila
Emirates
Global
54.3 total score
33 reviews
45% Recommended
55% Value for Money
2.9/5 Customer Service
Dubai-Manila route
34.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
Gulf Air
Global
33.9 total score
10 reviews
20% Recommended
40% Value for Money
1.9/5 Customer Service
Dubai-Manila route
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
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Fri, 05/01/2015 12:52 PM
BAH » DXB » MNL
From Bahrain International Airport (Bahrain) to Ninoy Aquino International Airport (Manila) via Dubai Airport (Dubai)
1 out of 5
The worst airline in the world
Customer service is very bad, they shout and fight with customers. Does not inform the passengers about the status of the flight. Not flexible with passengers and insensitive, and does not admit their mistakes. YOu have to fight with them just to booked you into a hotel despite knowing you have more than 24 hours delay. 8 hours delay in Bahrain, 20 hours delay in Dubai, 24 hours delay in Kuala Lumpur, but without any voluntary help from Gulf Air crew. You have to fight with them just to let you be booked into hotel or rebook your flight. No initiatives. No compassion. Worst airline I ever had.
Recommended: No
Value for money: Yes
Customer Service: Very Poor
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Sun, 06/08/2014 07:45 AM
LGW » DXB » MNL
From Gatwick Airport (London) to Ninoy Aquino International Airport (Manila) via Dubai Airport (Dubai)
2 out of 5
Unequal treatment of passengers!
This is the second time I have taken Emirates to Manila. Travelled both times on economy. My husband makes the trip to Manila several times a year on Business Class, he has always had a very good customer experience. I on the other hand have travelled on economy and both times have been astounded by their poor treatment of the Filipino contract workers on the flight from Dubai to Manila. The service is always excellent from London to Dubai but the onward travel to Manila is a reminder of how poorly people of other races have been treated in the past. Yes, the contract workers block the boarding gates and wreak havoc with their hand carried baggage but once on the plane they are very well behaved. The stewards and stewardess are very gruff towards these passengers. When one asked for some pot noodles which are offered he was told very brusquely that there was no more when he had only served one person with pot noodles in our section of the plane. It would be an impossibility that there was no more left. The passenger was chastised for asking for something which is offered by this airline on their menu as the flight is 8 hours. These people have paid for their tickets the same as myself and other people of different races. Why the inequality of service. It is totally out of order and unprofessional. These members of staff of Emirates should be taught common decency and to treat everyone equally whether on Economy or Business Class. My flight was EK334 from London to Manila on June 3rd.
Recommended: No
Value for money: Yes
Customer Service: Very Poor