Dubai - Colombo Flight Reviews

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Dubai-Colombo route
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Dubai
Colombo
Emirates
Global
54.3 total score
33 reviews
45% Recommended
55% Value for Money
2.9/5 Customer Service
Dubai-Colombo route
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
Flydubai
Global
26.2 total score
16 reviews
13% Recommended
19% Value for Money
1.8/5 Customer Service
Dubai-Colombo route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Mihin Lanka
Global
27.8 total score
7 reviews
0% Recommended
29% Value for Money
2.1/5 Customer Service
Dubai-Colombo route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
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Fri, 08/07/2015 06:53 AM
DXB » CMB
From Dubai Airport (Dubai) to Bandaranayake International Airport (Colombo)
1 out of 5
NEVER book with Flydubai. What a joke!
Wow! Never experienced such poor and rude customer service. Flydubai cancelled our flights 6 weeks ago and still haven't refunded the money for 5 passengers. Constant emails back and forwards. Conveniently don't have a complaints department..... Won't tell me where their office is. What a joke! Disgusting! In the meantime I am out of pocket as I had to book with another airline. I will never, ever use them again and have told family, friends and colleagues the same.
Recommended: No
Value for money: No
Customer Service: Very Poor
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Fri, 04/12/2013 07:34 AM
DXB » CMB
From Dubai Airport (Dubai) to Bandaranayake International Airport (Colombo)
1 out of 5
Total Dissatisfaction with Ground Staff In Dubai Terminal 1 -Mihin Staff
I am writing to express my and my families complete dissatisfaction towards your ground handling staff at Dubai International Airport Terminal 1. If I recall correctly his name was Niran and I have never met such an unprofessional personal in the past. To give a brief on the incident; My in laws were flying back to Sri Lanka on 13/03/2013 early morning on a Mihin Lanka flight expected to depart from Dubai at 5.20 AM. As my Father in Law was physically challenged person we had requested for wheel chair assistance prior to arriving in Dubai from the airline office back in Colombo and we were confirmed of the request and everything had gone better than we expected when they arrived from Colombo to Dubai on 10/02/2013. They were full of praise for the airline and service staff for the service and care which was offered and they were boasting about it to all my friends and family who had come to see them here in Dubai and also over the phone talking to relatives back home. I was so happy and proud for selecting Mihin Lanka as few were against the idea of flying in a physically challenged person through your airline due to the reputation. But the hard work and involvement of all the staff who helped during the inbound journey was a complete waste due to an one single hardheaded person whom we encountered during the outbound journey back to home country. His complete attitude from the beginning was negative and he was showing the impression that I am the boss. To continue with the incident, we arrived for check in at 2.30 AM at the airport and I approached the Mihin Lanka check in counter to request for the wheel chair. After verifying the passenger details the lady on the counter questioned me in regards to the status of the passenger due to the wheel chair request and after explaining the situation I was told that they would alight the airline ground staff to help us and within few minutes an airport staff came with the wheel chair and I proceeded back to the airport entrance to bring in the passengers from the vehicle. When I was returning from the car park back to the terminal entrance I saw two gentlemen questioning my family and I politely introduced myself and involved in the conversation. They were not courteous since the beginning rather questioning as we were criminals. Conversation as follows: Agent : why do you need a wheel chair? Me : As the passenger cannot walk for a long distance we had requested for the service from the Mihin Lanka office back in Sri Lanka. Agent : What is wrong with him? Me : He had a stroke and therefore he is having a partial paralyze, but he can walk short distance. Agent : If he can walk, why do you need a wheel chair? Me : As I had explained earlier, he can walk but he will take an hour to walk fifty meters. Agent : Then we need medical report. Me : We had submitted the medical certificate at Colombo and that is the reason this was endorsed and the request was made in the system for a wheel chair. Further he was provided with a wheel chair on his journey from Colombo to Dubai and every assistance was provided. Agent : That’s a different sector. Me : But still it is Mihin Lanka. Agent : Can he climb stairs? If they don’t have the walking bridge to the flight he will have to walk the steps. Me : From Colombo they had helped them with a special lifting vehicle. Agent : You will have to pay for it. Me : I have no issues of paying, but why was it not informed when we made the request? Further how did they provide the service from Colombo? Agent : That I don’t know as it is not my sector, may be they did it for courtesy. Me : Why are you making this so difficult for us? Don’t you have the courtesy or are you not here to help us as a person representing the airline? And you are being so aggressive towards a physically challenged elderly person. Agent : Do you have the medical document with you? Me : We were not told to carry the medical document and assured by the Colombo office that everything is taken care of. Agent : Do you have the receipt? Me : Receipt for what? Agent : Receipt from the Colombo Office. Me : As I had informed to you, No receipt was given and as we had not paid anything for the service we had not requested for a receipt. Agent : You should know to take a receipt. Me : As I had not paid anything and as we were assured by the staff that the details were updated in the system why should we demand for a receipt. Even for the third party authorization for credit card purchase, I was told that everything is updated in the system and I would not need to hold any documents. So if there is a requirement the staff at Mihin Lanka office should have told us as we would not know your policies and procedures. Agent : That is their mistake. I was losing my temper and I wanted to stop this complete unethical conversation. Me : So what do you want us to do now? Agent : He will have to walk to the flight from the boarding are. Me : In Dubai airport they have the bridge right? Agent : Yes, but I don’t know in Colombo. May be they will have to pay. Me : It’s alright, lets end this conversation and we will take care about Colombo when they reach there if required they will pay and get the service. Thanks a lot for your hospitality and courtesy. Both gentlemen walks away and I start walking with my family towards the check in counter and while completing the check in and luggage formalities, the two gentlemen walk towards the counter again and starts the questioning. Agent : So what’s wrong with him? Me : I already told you what’s wrong with him. Agent : What is his medical condition? Me : How many times are you asking the same question, if you want you can ask him to walk and show. Agent : I have the right to ask as I am in charge here. Me : I have the right to be offered a better service than this as I am paying to get this service. If you want you can ask a medic to check him. Agent : You can’t talk like that. Me : How else do you want me to talk? I have given the details to you and I have also told these staff in the counter the medical condition of his. Agent : But you have to tell me as I am in charge here. Me : This is too much and you are really testing my patience, therefore please finish this and if you want I can ask him to walk and show for you to see the condition. Agent : No, I don’t want to see but you have to tell me if I ask. Me : It’s enough, I am not willing to discuss this further. I will make an formal complaint in regards to this incident. Agent : You can complain to anyone. At this moment I made up my mind not to communicate with him further as I did not want to end up in a difficult situation and also wanted the two passengers to leave without further delay. As a Sri Lankan I was ashamed of this low level behavior of a fellow countrymen and the ladies on the counters were far better than him as they were really understanding and helping us to check in our luggage’s without any delay. If he was talking about policies and procedure’s I would wish to highlight that there was a lady passenger who was at the other counter and she had purchased the ticket from a third party credit card but had not forwarded the authorization. But when this was informed to the Mihin Lanka agent by the officer in the counter, without any hesitation he approved for her to pass through. I have been working overseas for over 16 years now and never encountered a incident as such and specially this is disgusting as he was treating a disabled person in such a pathetic way. Any place a human being who has ethics would always try to give a helping hand to a disable person to make sure that they are comfortable. Further me and my family use to travel by Mihin Lanka since it started serving Dubai based passengers. I doubt my future loyalty to the airline and I wouldn’t mind paying few extra to a competitor as me or my family do not deserve this kind of humiliation for what we pay. I would not wright further as I believe that I have explained enough and the reason I have wrote this to the Management is that another person who is need should not be effected due to these sort of arrogant employees. I know what is hospitality and what to expect as I have been in the hospitality industry for the last 17 years and definitely my customers will never go through this nightmare for what they pay for.
Recommended: No
Value for money: No
Customer Service: Very Poor
Mon, 04/30/2012 06:54 AM
DUB » DXB » CMB
From Dublin Airport (Dublin) to Bandaranayake International Airport (Colombo) via Dubai Airport (Dubai)
1 out of 5
How Emirates treat you when things go wrong.
I have flown extensively so although this was my first experience flying with Emirates I do understand that sometimes things do go wrong. One month later I can say with all sincerity that I have never experienced such poor customer service. We booked our flights with Emirates to take our family of five to Sri Lanka over the Easter (2012) break. Our flight departed Dublin for Dubai on 30/03/2012 - a flight time of a little under 8 hours. Because of adverse weather on approach into Dubai our captain choose to divert to Ras Al Khaimah. What a nightmare. It's a big enough airport and it's only 70 km from Dubai but when we landed they had no passenger management facilities, no airport facilities, no crew replacement ability facilities, no technical facilities (you'd have imagined a technical problem would have been picked up by routine maintenance) or other commercial facilities. We were left on the aircraft over night for 10 hours with bread sandwiches and water offered, broken air conditioning and broken toilets. Other Emirates aircraft that evening (eg EK02 from LHR) of which I know of 5 were diverted to other local airports with proper facilities in the region and all were refuelled within an hour and returned to Dubai. What happened our Emirates flight and her choice of diversion airport cannot be considered 'extraordinary circumstances or 'force major'. We eventually landed in Dubai twenty one and a half hours after leaving Dublin but the bad customer service didn't end there. They had us queue up for another 5 hours trying to put us on other flights. We realised the purpose of our original travel plan was no longer attainable and we abandoned our holiday and were to be put on the next available flight back to Dublin. That was bank holiday Monday. We were not given breakfast or lunch and only offered us a food voucher for a coffee and pizza and 16:00 on the Saturday. Our trouble wasn't over. At 19:00 Sat, they put us up in a nearby 3 star hotel where they gave us two double beds for five of us. The room had a view out over a grave yard. Emirates also managed to loose our baggage. Next day (Sunday) we were told our baggage would be with us by noon. It never arrived. We phoned and after waiting until 1pm we abandoned hope of ever getting service from Emirates and went to see Dubai because we had 6 hours to spare. When we got back at 19:00 our bags had arrived so we washed and changed our cloths and slept early because we had to be up at 04:30 for check in. On the Emirates flight back my wife was sitting next to a mother with a young child and each time she wanted to feed the baby the cabin crew politely asked my wife if she wouldn't mind going to the jump seat at the back of the aircraft whilst the mother breastfed her baby. We arrived back home in Dublin on Monday seventy seven hours after we left. You can imagine we missed a holiday, money lost due to cancellations, visas etc. I'm currently waiting for Margaret Shannon, Paul Holland and Bruce Forbes of Emirates reply to my letter of complaint but it is a month now. How can an airline such as Emirates have won so many awards? Perhaps I'm being a bit too soft but perhaps we were just very very unlucky to have such a combination of so many things going wrong. Yet couldn't someone along the line in Emirates have had the ability to spot what a family of two adults and three children were going through and take charge to look after us? Failing the courtesy of a proper reply to my written complaint I may just have to go down the legal route and see what protection regulations such as the Montreal Convention Articles 19 & 22 will offer us? I have flown Emirates and wouldn't recommend them. The attraction is a one stop service to OZ etc but forget it. When things go wrong they won't want to know. You can be the calm and professional about it but to no avail. We all have a Silver frequent flyer status with Etihad and gold with Singapore Airlines and in all the years of frequent flying I have never had the bad experience that I've had with Emirates. In passing I'd be happy for any moderator to contact me to ascertain the accuracy of my posting.
Recommended: No
Value for money: Yes
Customer Service: Very Poor