Dubai - Bangkok Flight Reviews

Most Recommended Best Value for Money Best Customer Service
Dubai-Bangkok route
Emirates
Emirates
Emirates
Global
Emirates
Emirates
Emirates
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Dubai
Bangkok
Emirates
Global
54.3 total score
33 reviews
45% Recommended
55% Value for Money
2.9/5 Customer Service
Dubai-Bangkok route
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
Etihad Airways
Global
26.8 total score
24 reviews
13% Recommended
21% Value for Money
1.7/5 Customer Service
Dubai-Bangkok route
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
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Wed, 02/27/2013 11:02 PM
IAD » DXB » BKK
From Dulles International Airport (Washington) to Suvarnabhumi Airport (Bangkok) via Dubai Airport (Dubai)
1 out of 5
Terrible service ldue to missed connection
On 23 January 2013 we were booked on Emirates flight #232 from Washington DC to Bangkok, Thailand (Booking #FGXPNN). Due to fog conditions on the ground the flight was delayed arriving in Dubai, and we missed our connecting flight #372 to Bangkok by a few minutes. The gate had just closed, even though everyone knew about the delays. We returned to the transfer desk, where at least 300 travelers with similar problems were in line to get reassigned. We were forced to stand in line for over FIVE hours just to speak to a clerk. Meanwhile the supervisor on duty was totally ineffective, getting into shouting matches with customers rather than solving problems. Nobody kept order, and people were trying to cut into lines already established. The supervisor threatened several people who took pictures (presumably to post them on websites) with having their cameras confiscated. No higher management person showed up for the first eight hours. The one clerk who helped most of the waiting travelers did her best and was there the entire time, but the supervisor totally lost control of the situation, threatening us rather than solving problems. One Englishman refused to give up his camera, even though he was threatened by this "supervisor" with arrest for taking photos of the situation. I was surprised that actual fights did not occur. After FIVE hours of standing on line we were told that no flights were available on Emirates, but Thai Airlines had a flight. Unfortunately they had NO authority to book the flight for us. They had to contact reservations to do this, but the line was continuously busy for EIGHT hours. Apparently they had taken the phones off the hook to avoid answering any calls. We were told that ALL THREE transfer desks had the same problems and screaming matches. Nobody from the airline or anyone else (except for one passenger who found a box of bottled water that he handed out) offered anything to help the situation. Shouting continued, until a new supervisor showed up, who finally took some control. The airport manager made an appearance, together with two other presumable managers from Emirates (although I cannot verify this, since we were never introduced). After EIGHT hours of waiting we were finally offered seats on an EMIRATES plane leaving at 23:10. Miraculously this flight even had empty seats when we left, even though we had been told that no seats were available on this flight when we specifically requested a rebooking on it earlier. My wife and I, together with six fellow travelers on route to Bangkok all were able to board this flight. But we had to STAND IN LINE for over 10 hours to finally get the service we had paid for. NO ONE EVER APOLOGIZED OR EXPLAINED THE REASON FOR THIS BREAKDOWN IN MANAGEMENT. My being forced to stand in line for 10 hours aggravated my sciatica to the point where I had to visit Bangkok Hospital in Phuket twice, once for injections, the for an overnight stay due to surgery. Although I don't blame Emirates for my physical problems, I cannot understand how a major airline with a supposedly impeccable reputation can allow a situation like this to occur. Had this happened to us in the United States, the carrier would not only have found time to apologize, but probably offered us a free flight to boot. Only the clerk who helped us at the transfer desk seemed to know what her job was, and she did the best she could under impossible circumstances and with a totally worthless supervisor who acted like a male chauvinist rather than a manager.
Recommended: No
Value for money: No
Customer Service: Very Poor
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Mon, 12/31/2012 05:47 AM
DXB » BKK
From Dubai Airport (Dubai) to Suvarnabhumi Airport (Bangkok)
1 out of 5
Many issues and poor after-sale service
A short feedback about my unpleasant experience during this flight: - We left from Dubai to Abu Dhabi by Etihad bus before taking the flight: Why do Etihad ask us to arrive to the bus station before 7:00am while they wait for ALL the passengers to arrive before going to AD. We only left at 7:45am, after waiting 45mn... - The plane was old and the crew confirmed that it was one of their first planes and needed some refreshments - Entertainment programs and TV weren't working during the 6 hours flight - Crew took more than 2 hours to try to solve the problem and didn't succeed to do it after rebooting the system many times - Flight was full, then it wasn't possible to change my place, and upgrade hasn't been proposed, while it should be the minimum in this kind of situations - I spent a very unpleasant flight with absolutely nothing to do, while the entertainment service should be a minimum requirement in a supposed premium company like Etihad. For me, it's a 'part of the deal' or you should clearly advise that this flight was a low cost flight for me, and in this case, i would have gladely travelled with a small cheap company. I'm a gold skywards member with Emirates and never experienced such a disagreement during a flight with a top company I wrote this feedback to Etihad customer services, who took some time before offering a ridiculous 10,000 miles... Avoid Etihad and prefer Emirates, Qatar, Turkish or Singapur for your future flights to Asia
Recommended: No
Value for money: No
Customer Service: Poor
Fri, 12/14/2012 05:45 PM
MAN » DXB » BKK
From Manchester International Airport (Manchester) to Suvarnabhumi Airport (Bangkok) via Dubai Airport (Dubai)
5 out of 5
It’s Emirates for me every time
I am a frequent flyer from Manchester to Asia and experienced quite a number of carriers over the years. I would rate Emirates as best overall by some margin. And the worst? Well that will be KLM, also by some margin which has truly shocking customer services.
Recommended: Yes
Value for money: Yes
Customer Service: Excellent
Thu, 07/07/2011 11:47 PM
AMS » DXB » BKK
From Amsterdam-Schiphol Airport (Amsterdam) to Suvarnabhumi Airport (Bangkok) via Dubai Airport (Dubai)
5 out of 5
Emirates's service is world class
My trip to BKK via DXB from AMS was unforgettable. The most comfortable, enjoyable & relaxing flying experience I have ever had for decades. Emirates's service is amazing and the cabin crews are so friendly & dedicated. With Emirates spreading its wings, now we can really talk about flying. Every time I plan to fly to Asia from my home place, Amsterdam, I always book Emirates.
Recommended: Yes
Value for money: Yes
Customer Service: Excellent