Detroit - Frankfurt Flight Reviews

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Detroit
Frankfurt
Lufthansa
Global
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
Detroit-Frankfurt route
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
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Wed, 01/29/2014 11:54 PM
DTW » FRA » MAA
From Metropolitan Wayne County Airport (Detroit) to Chennai International Airport (Chennai) via Frankfurt International Airport (Frankfurt)
1 out of 5
Left wheelchair passenger in the airport lounge and forgot despite passenger's request to be taken to the connecting flight gate
Elderly international passenger in a wheelchair travelling in the business class with no mobility due to foot surgery with special assistance request was left in the airport lounge without any assistance against her request of going to the connecting flight gate. That staff never returned to take her to the connecting flight, nor could get water or use the restroom. Is this the service one expects?
Recommended: No
Value for money: No
Customer Service: Very Poor
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Wed, 01/29/2014 11:20 PM
DTW » FRA » MAA
From Metropolitan Wayne County Airport (Detroit) to Chennai International Airport (Chennai) via Frankfurt International Airport (Frankfurt)
2 out of 5
Seats are not flat beds, very uncomfortable and difficult to get out of them when they are reclined
Lufthansa needs to improve the seats for a long comfortable international flight journey. Experienced great discomfort traveling in business class seats. For the price paid they should be flat bed seats instead 50 - 60% recline only. Reclined seats made it much worse causing leg cramps, getting in and out more difficult etc. If they don't offer flat bed, they shouldn't charge what they are charging. I will never pay that hefty price for those lousy seats.
Recommended: No
Value for money: No
Customer Service: Poor
Fri, 07/06/2012 09:13 PM
DTW » FRA » BLR
From Metropolitan Wayne County Airport (Detroit) to Bengaluru International Airport (Bangalore) via Frankfurt International Airport (Frankfurt)
1 out of 5
NIGHTMARE for customer 'service'
My husband and I have had such a terrible experience with Lufthansa that I requested them to please permanently delete our miles. We will not be needing them in this lifetime since the ground service staff at the Bangalore airport said that they had done us a big favor by "helping us out" and that we could choose whether we wanted to fly Lufthansa or not. You decide whether they helped us out or not... We flew to India to get married last month (DTW-CHI-FRA-BLR). On our flight out, part of our ticket was accidentally deleted at the detroit airport check-in counter (we were told due to a ticketing problem arising from the merger between Lufthansa and United). The customer service rep at the Chicago airport made an extra effort to ensure that our tickets would be re-instated before we reached Frankfurt but it took an hour of standing around at the counter there.On our way back, my husband was not only made to stand at the check-in counter until 30min before his flight but was HARASSED for over an hour. All because we packed a second small bag after checking your online information for baggage rules (our tickets were booked in March 2012) AND then calling the Lufthansa US office to confirm that we were allowed 2 checked-in bags. ALL THE INFORMATION FROM THEIR WEBSITE AND THE PHONECALL (which they should be able to find on record) confirmed that 2 bags would be checked in complimentarily. At the check-in counter, AFTER checking in both bags, their staff demanded that one of the bags be paid for. After over an hour of making my husband wait at the counter and move things from his personal item bag to his carry-on, etc., they finally gave him a second complimentary bag checked in and made him pay for a carry on. The whole situation was so stressful because they had thrown his bags on the conveyor and couldn’t retrieve them even though they wanted to, at the same time, they wouldn’t let him proceed to security. All through this, they were SO RUDE. If they had an iota of customer service sense, they might have checked the baggage allowance rules online for the tickets that we had booked. In the end, if the airline staff itself is stressing out the customer, obviously they have no interest in making their customers comfortable, let alone happy!So no more Lufthansa for us or our family members. It was way too traumatic!!!
Recommended: No
Value for money: No
Customer Service: Very Poor