Detroit - Chennai Flight Reviews

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Detroit
Chennai
Lufthansa
Global
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
Detroit-Chennai route
20 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
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Wed, 01/29/2014 11:54 PM
DTW » FRA » MAA
From Metropolitan Wayne County Airport (Detroit) to Chennai International Airport (Chennai) via Frankfurt International Airport (Frankfurt)
1 out of 5
Left wheelchair passenger in the airport lounge and forgot despite passenger's request to be taken to the connecting flight gate
Elderly international passenger in a wheelchair travelling in the business class with no mobility due to foot surgery with special assistance request was left in the airport lounge without any assistance against her request of going to the connecting flight gate. That staff never returned to take her to the connecting flight, nor could get water or use the restroom. Is this the service one expects?
Recommended: No
Value for money: No
Customer Service: Very Poor
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Wed, 01/29/2014 11:20 PM
DTW » FRA » MAA
From Metropolitan Wayne County Airport (Detroit) to Chennai International Airport (Chennai) via Frankfurt International Airport (Frankfurt)
2 out of 5
Seats are not flat beds, very uncomfortable and difficult to get out of them when they are reclined
Lufthansa needs to improve the seats for a long comfortable international flight journey. Experienced great discomfort traveling in business class seats. For the price paid they should be flat bed seats instead 50 - 60% recline only. Reclined seats made it much worse causing leg cramps, getting in and out more difficult etc. If they don't offer flat bed, they shouldn't charge what they are charging. I will never pay that hefty price for those lousy seats.
Recommended: No
Value for money: No
Customer Service: Poor