My husband & I travelled BC from Bne-Phuket-Bne in November 2012, had great flights with Strategic & AA. the airline was so good, we booked again with them and took 2 teenage grandkids to Bali for a week. The flight out on 18 Jan, we upgraded to BC and were initially disapointed as it was the smaller plane. Our dissapointment was soon changed by the best service provided by staff and the comfort of the seating. On top of this we arrived in Bali 2 hours earlier than expected - what a bonus - only a 5 1/2 hour flight. On our return flight on 25 Jan we were in economy. My husband had Bali Belly and as a result of low blood pressure had a fall and a very nasty bang which needed stitches to the head, lip & chin 2 days before our return. He was in much pain and was very sick. I spoke with the manager in charge on the flight to see if there was any spare seats where he could lie down. She spoke with the Captain who because of my husband poor state of health upgraded him to BC. I took him straight to Princess Alexandra Hospital the next morning, It turns out he has a broken neck C5, from the fall in the bathroom caused by low blood pressure as the result of bali belly. The Bali Medical Centre failed to diagnose this - he is lucky to still be walking! Thank you so much Air Australia staff on this VC227 flight on 25/01/2012 for taking my husband's illness seriously and for caring and understanding during the flight. We cannot thank you enough, we look forward to travelling with AA again in the near future.

We have just returned from Bali, we had a great flight over and back.Flights on time, food great,service great, no complaints. Wonderful holiday thanks Strategic.