Delta Air Lines Reviews | Opinions of Delta Air Lines shared by travelers



Delta Air Lines

Delta Air Lines logo
IATA code:DL
ICAO code:DAL
Alliance: SkyTeam
Overall Satisfaction:
2.6 out of 5
50% of people who wrote a review recommend flying with Delta Air Lines.
46.2% of people who wrote a review think Delta Air Lines offers a good value for money.
34.6% of people who wrote a review think Delta Air Lines offers a very poor customer service.
Classes of service
Economy
84.6%
Business
7.7%
First
7.7%
Customer Service
Excellent
23.1%
Good
15.4%
Satisfactory
15.4%
Poor
11.5%
Very Poor
34.6%
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How is Delta Air Lines ranked...?
#1
74.5 total score
16 reviews
75% Recommended
81% Value for Money
3.7/5 Customer Service
#2
63.2 total score
12 reviews
58% Recommended
75% Value for Money
3.2/5 Customer Service
#3
52.1 total score
26 reviews
50% Recommended
46% Value for Money
2.8/5 Customer Service
#4
46.4 total score
35 reviews
37% Recommended
40% Value for Money
2.6/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#7
86.9 total score
7 reviews
86% Recommended
86% Value for Money
4.3/5 Customer Service
#8
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#9
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#10
42.1 total score
9 reviews
22% Recommended
56% Value for Money
2.3/5 Customer Service
#11
38 total score
6 reviews
17% Recommended
50% Value for Money
2.5/5 Customer Service
#12
33.5 total score
9 reviews
22% Recommended
44% Value for Money
1.7/5 Customer Service
#13
31.7 total score
5 reviews
20% Recommended
20% Value for Money
2/5 Customer Service
#14
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#15
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#16
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#17
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#18
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#19
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#20
33.5 total score
13 reviews
23% Recommended
31% Value for Money
2/5 Customer Service
#21
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#22
23.1 total score
14 reviews
7% Recommended
14% Value for Money
1.6/5 Customer Service
#23
22.1 total score
35 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#1
74.5 total score
16 reviews
75% Recommended
81% Value for Money
3.7/5 Customer Service
#2
63.2 total score
12 reviews
58% Recommended
75% Value for Money
3.2/5 Customer Service
#3
52.1 total score
26 reviews
50% Recommended
46% Value for Money
2.8/5 Customer Service
#4
46.4 total score
35 reviews
37% Recommended
40% Value for Money
2.6/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#7
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#8
86.9 total score
7 reviews
86% Recommended
86% Value for Money
4.3/5 Customer Service
#9
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#10
82 total score
8 reviews
75% Recommended
75% Value for Money
4.5/5 Customer Service
#11
66 total score
2 reviews
50% Recommended
100% Value for Money
3.5/5 Customer Service
#12
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#13
46.1 total score
5 reviews
60% Recommended
60% Value for Money
1.6/5 Customer Service
#14
42.1 total score
9 reviews
22% Recommended
56% Value for Money
2.3/5 Customer Service
#15
38 total score
6 reviews
17% Recommended
50% Value for Money
2.5/5 Customer Service
#16
33.5 total score
9 reviews
22% Recommended
44% Value for Money
1.7/5 Customer Service
#17
31.7 total score
5 reviews
20% Recommended
20% Value for Money
2/5 Customer Service
#18
29.6 total score
5 reviews
20% Recommended
20% Value for Money
1.6/5 Customer Service
#19
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#20
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#21
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#22
14 total score
8 reviews
0% Recommended
0% Value for Money
1.1/5 Customer Service
#23
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#24
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#25
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#26
33.5 total score
13 reviews
23% Recommended
31% Value for Money
2/5 Customer Service
#27
32.4 total score
36 reviews
22% Recommended
19% Value for Money
2.1/5 Customer Service
#28
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#29
23.1 total score
14 reviews
7% Recommended
14% Value for Money
1.6/5 Customer Service
#30
22.1 total score
35 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#31
15.8 total score
15 reviews
0% Recommended
13% Value for Money
1.1/5 Customer Service
#1
52.1 total score
26 reviews
50% Recommended
46% Value for Money
2.8/5 Customer Service
#2
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#3
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#4
64 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#5
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#6
40 total score
7 reviews
29% Recommended
43% Value for Money
2.1/5 Customer Service
#7
33.3 total score
2 reviews
0% Recommended
50% Value for Money
2/5 Customer Service
#8
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#9
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#10
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#11
40.1 total score
18 reviews
28% Recommended
39% Value for Money
2.3/5 Customer Service
#12
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
#13
15.8 total score
15 reviews
0% Recommended
13% Value for Money
1.1/5 Customer Service

Delta Air Lines Reviews

"Lost luggage on a direct flight"

Review

Luggage was lost on a direct flight took them 4 hrs to locate it. I was given
meal cards...I would not recommend this airline

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Economy Class
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"Great service in Toronto Ca"

Review

We checked in to Toronto and the agent there routed our luggage all the way to Sydney Australia, even though we were not flying the trans Pacific leg with Delta or one of their partners. This was greatly appreciated. Thank you Victor!
In flight staff very courteous.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Flying with the very best!"

Review

I had heard mixed reviews of Delta in the past but after my first experience with them, i have stayed loyal to them. I was traveling to Honolulu from Orlando and it went off without a hitch. The customer service was impeccable and the flight was smooth sailing. The best part of the trip was the flight from Atlanta to Honolulu, first class, with lie flat seats, AVOD and messages, i do not think it could get better. I was wrong. The flight crew worked so hard almost never pausing on the 8 hour flight to help the passengers. I was very impressed and thanked them afterward to which they wore a big smile when i told them! I have flown on them hundreds of times since then and have only had a few problems, which I expected for such a large airline.

I will never fly another airline again.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:First Class
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"An overpriced Ryanair."

Review

If you mix a company that produces continues delays, does not renew its fleet,, keeps having transoceanic flights without personal entertainment units, is unable to fly ever on time, overprices it's tickets, has a deep unfriendly stuff and actually some times the customer services works through a machine and u blend it you will have Delta Airlines.
I really find absolutely discussing fly with them, the only thing that counts is the earns of the shareholders and the persons are treated as ships, it's extremely shameful
I have used for this route and also some national routes 7 times this year 9 times arrived on time, 4 times arrived a day after.
Plus it used to be easy to change your flight now they tend to ask you like 4 times the cost of your initial flight, the hotels where they put u when u overlay because of them passed from passed from hilton garden inn, to la quinta inn and now they send you to literally road motels, last time I had to pay a hotel night somewhere else because I found a mice in the toilet.
Well if you want to treat your customers like Ryanair ask them the Ryanair fares, I really hope one day Ryanair will enter in the States and some Asian companies like Singapur will enter too all theses trashy companies like delta, US, AA and United will have to close for sure.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Delta to South America"

Review

have a contrasting review . . .

The transborder flights between Toronto and Atlanta were a reminder of how awful flights have become within North America. No food, no entertainment ... it was like a glorified bus ride.

The international flights between Atlanta and Quito, on the other hand, were fabulous. Loved the food, was impressed by the in-flight entertainment, and the staff were fantastic.

I had the same experience when I went to Lima with Delta. International is great, but the YYZ-ATL-YYZ flights are dull.

Conclusion
Value for Money:No
Customer Service:Good
Cabin:Economy Class
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"Not a bad airline but a bit expensive!"

Review

I travelled with my two children to New York. The staff were pleasant and professional (and children-friendly which is not always the case!), and the seating was good with great legroom and wide seats. Aircraft was clean and seemed rather new. But I found Delta a bit expensive, maybe I paid for direct flight. But I think you can get better deals from other airlines that offer the same level of service.

Conclusion
Value for Money:No
Customer Service:Good
Cabin:Economy Class
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