Delta Air Lines Reviews | Opinions of Delta Air Lines shared by travelers



Delta Air Lines

Delta Air Lines logo
IATA code:DL
ICAO code:DAL
Alliance: SkyTeam
Overall Satisfaction:
2.6 out of 5
50% of people who wrote a review recommend flying with Delta Air Lines.
46.2% of people who wrote a review think Delta Air Lines offers a good value for money.
34.6% of people who wrote a review think Delta Air Lines offers a very poor customer service.
Classes of service
Economy
84.6%
Business
7.7%
First
7.7%
Customer Service
Excellent
23.1%
Good
15.4%
Satisfactory
15.4%
Poor
11.5%
Very Poor
34.6%
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How is Delta Air Lines ranked...?
#1
74.5 total score
16 reviews
75% Recommended
81% Value for Money
3.7/5 Customer Service
#2
63.2 total score
12 reviews
58% Recommended
75% Value for Money
3.2/5 Customer Service
#3
52.1 total score
26 reviews
50% Recommended
46% Value for Money
2.8/5 Customer Service
#4
46.4 total score
35 reviews
37% Recommended
40% Value for Money
2.6/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#7
86.9 total score
7 reviews
86% Recommended
86% Value for Money
4.3/5 Customer Service
#8
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#9
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#10
42.1 total score
9 reviews
22% Recommended
56% Value for Money
2.3/5 Customer Service
#11
38 total score
6 reviews
17% Recommended
50% Value for Money
2.5/5 Customer Service
#12
33.5 total score
9 reviews
22% Recommended
44% Value for Money
1.7/5 Customer Service
#13
31.7 total score
5 reviews
20% Recommended
20% Value for Money
2/5 Customer Service
#14
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#15
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#16
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#17
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#18
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#19
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#20
33.5 total score
13 reviews
23% Recommended
31% Value for Money
2/5 Customer Service
#21
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#22
23.1 total score
14 reviews
7% Recommended
14% Value for Money
1.6/5 Customer Service
#23
22.1 total score
35 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#1
74.5 total score
16 reviews
75% Recommended
81% Value for Money
3.7/5 Customer Service
#2
63.2 total score
12 reviews
58% Recommended
75% Value for Money
3.2/5 Customer Service
#3
52.1 total score
26 reviews
50% Recommended
46% Value for Money
2.8/5 Customer Service
#4
46.4 total score
35 reviews
37% Recommended
40% Value for Money
2.6/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#7
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#8
86.9 total score
7 reviews
86% Recommended
86% Value for Money
4.3/5 Customer Service
#9
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#10
82 total score
8 reviews
75% Recommended
75% Value for Money
4.5/5 Customer Service
#11
66 total score
2 reviews
50% Recommended
100% Value for Money
3.5/5 Customer Service
#12
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#13
46.1 total score
5 reviews
60% Recommended
60% Value for Money
1.6/5 Customer Service
#14
42.1 total score
9 reviews
22% Recommended
56% Value for Money
2.3/5 Customer Service
#15
38 total score
6 reviews
17% Recommended
50% Value for Money
2.5/5 Customer Service
#16
33.5 total score
9 reviews
22% Recommended
44% Value for Money
1.7/5 Customer Service
#17
31.7 total score
5 reviews
20% Recommended
20% Value for Money
2/5 Customer Service
#18
29.6 total score
5 reviews
20% Recommended
20% Value for Money
1.6/5 Customer Service
#19
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#20
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#21
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#22
14 total score
8 reviews
0% Recommended
0% Value for Money
1.1/5 Customer Service
#23
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#24
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#25
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#26
33.5 total score
13 reviews
23% Recommended
31% Value for Money
2/5 Customer Service
#27
32.4 total score
36 reviews
22% Recommended
19% Value for Money
2.1/5 Customer Service
#28
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#29
23.1 total score
14 reviews
7% Recommended
14% Value for Money
1.6/5 Customer Service
#30
22.1 total score
35 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#31
15.8 total score
15 reviews
0% Recommended
13% Value for Money
1.1/5 Customer Service
#1
52.1 total score
26 reviews
50% Recommended
46% Value for Money
2.8/5 Customer Service
#2
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#3
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#4
64 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#5
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#6
40 total score
7 reviews
29% Recommended
43% Value for Money
2.1/5 Customer Service
#7
33.3 total score
2 reviews
0% Recommended
50% Value for Money
2/5 Customer Service
#8
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#9
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#10
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#11
40.1 total score
18 reviews
28% Recommended
39% Value for Money
2.3/5 Customer Service
#12
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
#13
15.8 total score
15 reviews
0% Recommended
13% Value for Money
1.1/5 Customer Service

Delta Air Lines Reviews

"Horrific Experience both ways "

Review

On January 11, 2013 I have purchased a Delta ticket with departure from Montreal to Monrovia (Liberia) on January 31, 2013 and return flight for Ottawa on February 10, 2013. I have paid directly on Delta site.

My flight experience was so negative both ways that I had to write two separate parts of this Review: one is about generally unpleasant and unprofessional customer service on my way to Monrovia and absolutely horrific experience on my way back.

My first flight, Montreal – JFK 4231 was delayed for so long that my trip was rerouted through Paris with Air France. I went to clarify the situation before moving to the International flight section from the USA zone of Montréal airport since I was already checked in for the NYC flight and went through the USA passport control. The Delta Agent was extremely rude, when I asked her about my flight details, she refused giving me any information, then she looked at her colleague, giggled sarcastically and said with patronizing voice: “I hate repeating, I just said it twice already!” I am not going here into further details about being sent back and forth by Delta and Air France representative, and through USA customs, Canadian Borders, and International customs in order to simply arrange my seat and to have my luggage transferred. When I got on my first plane that night of 25 hours flight I felt like I already travelled the world and was very exhausted. I have purchased comfort seats from Canada to Monrovia, and it took me a while since the available seats showing online were not available, and i had to call few times to fix the issue (apparently Delta offices between Canada and Accra do not communicate and the seats booked from Accra do not show on their system). When they moved my flight to Air France, they refused to give me Economy comfort, and they told me to check in Paris airport with Delta/Air France counter, which I did. However, I was informed that there is no proof i have economy comfort, even though I had the RECEIPTS in my hand and showed them to the agent, She actually called Delta airlines and to my shock and surprise, they said The passenger did not purchase any comfort seats. I didn't know what to say, and some passengers behind me in line were even more surprised since I had the receipts in my hand, for comfort seating, 99$ for each flight. There was nothing I could do and I had to just call back later of course.

The most outrageous situation however happened on my way back to Canada. This time I was accompanied by my brother who was flying to Michigan. After Delta’s response to our complaints, We are forwarding them to the Canadian Transportation Agency and to the US Department of Transportation respectively. What happened to us is unbelievable and insulting and we will pursue this case until it is clarified to our satisfaction including a possible legal path.

On February 10, 2013 I checked in online with my luggage on Delta flight 27 from Monrovia. I printed my boarding passes and we both arrived to the Delta terminal 1 Hour and 40 minutes before the flight in order to drop off the checked in baggage and to board. To our biggest surprise and shock we were told by the terminal security that Delta agents directed them not to let anyone on the plane anymore as we are too late and the plane is closed. Holding my Boarding passes we requested to be allowed on the plane however they refused to let us in and sent us to a Delta representative. Behind me were approximately 15 other people who were refused to be let in.
We run to the Delta office, few steps away from gate. At the office, sitting behind a counter, a Delta representative, playing Angry Birds with her iPad, refused to look at me then yelled at me (still not looking) “There's NOTHING I can do” before I actually say anything to her. I explained to her that we were already checked in and have boarding passes printed. She said (still playing Angry Birds) “It's not my responsibility and you should talk to the Security”. So we got back to the security gate the guards said that it was not their fault and it should be dealt with DELTA… This humiliation went on and on for a while. During that time few newly arrived people were LET IN! The security agent tried to convince me they were already checked in. At this time I was completely desperate and we tried to explain to those people that I am also already checked in and have my boarding passes.
The security took our passports and boarding passes but came back in 5 minutes refusing us on board since “we are too late by now”! We actually offered them to let us on board without our check-in luggage so we would arrange it to be sent later at our expense but we were bluntly refused.
At this time, another Delta agent came out, looked at our luggage, CHUCKLED and said: “You have luggage and trying to get in? Yeah, nice try!” Then she left.
A bit later (still about 40 minutes before the departure) a Delta Stewardess came out and announced that the plane is almost ready for the flight. When I tried talking to her she rudely and dismissively told me to step away, that it's not her fault that I am late and not "checked in" on time.
I called Delta Customer Service in North America and I waited for 27 minutes on my Canadian phone with Roaming in Africa which is about 4$ a minute before someone answered me. The agent told me “Sir if you already have your boarding pass you should be able to get in. what's your confirmation number?” She checked her systems, and insisted that I am not checked in! I told her that I am HOLDING THE BOARDING PASSES in my hands that I received from online check-in. She replied that there must be something wrong with their system and I need to check-in again. She asked me to pass my phone to the Delta agent in the office. Then, the same non-stop Angry Birds playing Delta representative told her colleague on the phone “Yes he was very late for his check-in and there's nothing we can do!” I asked her why is she lying and she just gave me my phone back, and went back to her game.
After that exchange the North American representative over the phone told me that I would be put on the flight next Friday! That Delta decided I have to stay for 5 more days in Liberia. I requested to talk to a supervisor. I explained my situation to the supervisor and asked, since it was Delta’s fault, if I could be refunded the second part of the trip so I would book a closer flight or otherwise who would compensate for my loss of work for 4 days and accommodations? She completely refused to refund or even discuss anything, and she said: “We don't compensate for anything on Delta and I can't do a refund because "you were late" and you "didn't check in"… I asked for her name and she gave me "Michelle Smith", I am not sure if that is even her real name. She told me there is nothing she can do and she won’t refund me and there is nothing that she can do but book me a flight on Friday. Later that day I called Delta airlines number in North America again (the office in Liberia is closed on Sundays), I waited for 47 minutes, talked to some agent who said he will put me on hold and hung up on me …
When later I managed to call though and finally talked to some sane people who found my original check-in, got shocked over all those absurd notes made on our reservations and put me on the closest Air France flight on Tuesday February 12, 2013 I still could not believe that all that actually happened to us. I arrived on Tuesday to the airport 4 hours before the check-in, but we were not let into the airport till Delta Agents opened their counters, which was 3 hours before the flight. We went in (checked in and boarding passes printed), and up until less than 30 minutes before the flight, they were still letting people check-in and board the plane. I asked security personnel with Delta badge: “How come they are still letting people in and we are in line boarding the plane, he said it’s because these are the First Class people. I found out later that was actually a lie: these people were seated in the same economy class with me. I have photos of people checking into Delta Terminals up to 30 minutes before the flight, with the actual time showing.
To add to the story, I booked comfort seats (80$ Canadian plus 80$ US for our seats) on Delta flight from Paris to Michigan because it’s a 9 hours flight, I get on the plane, and the seat infront of me had a huge black box under it, and my seat had the safety vest dangling under it, I couldn’t extend my legs neither backwards nor forward. I told the stewardess and she said there are few seats available and I will be moved as soon as the plane is in the air. However, as soon as the plane was in the air and the seatbelt signs got off, people from economy seats rushed to the front, took all the economy plus seats, (couple of them took the whole middle row with 4 seats and just slept there throughout the flight). It was outrageous since none of the staff said anything and none of these people paid the extra money for those seats… I don’t think they’ll allow that for business or first class, but for economy plus it was a total ripoff. I contacted Delta, and they apologized but refused any refund saying I paid for the seat I’m sitting in and it was the staff’s responsibility to fix the issue !!! ????

To conclude the story: the situation on our departure that was created entirely by Delta personnel is unacceptable. We were humiliated, insulted and lied to. We lost money, we lost time. I was charged for Calling Delta to fix my ticket 25$ every time (phone reservation fees) There was not even a little fault from our side while we were unceremoniously blamed for obvious Delta technical and staff issues.
With regards to my financial loss:
- 2 days of uncompensated salary
- Over 2.5 hours of overseas phone call to Delta in roaming form Africa, over 600 CAD
- Expenses while in Liberia from February 10 to February 12, 2013.

I forwarded this complaint to Delta, and they replied by offering me 25$ gift certificate to be redeemed in few places in U.S.A. Which is beyond insulting and frustrating and just adds insult to injury.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Extreme waste of time"

Review

Delta has made my husband- who is in the military- a day late two times in the same month. The flights had both been purchased in advance, but the day he is to fly home they do something wrong- causing him to miss his flight. The first time we complained and got the run around with the supervisor, they ended up giving him a $75.00 voucher for their airline- if you know air fair you know that isn't enough for anything but the tax on a ticket. Do not fly with Delta! Spend the extra money to have a good flight on schedule.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Cheap, No Frill, keystone cop flight attendants"

Review

Flight from Orlando to Lax was typical...Overbooked and all scrunched up on 737 aircraft. When I asked if I could have a second bag of penuts, the attendant told me that some airline charge for penuts. Hey, keep your penuts lady. This airline has really gotten cheap and rude. Flight was smooth though. La to Sydney was a smooth flight also, but Delta's International flight attendant service scrapes the bottom of the barrel. Be sure to take your own BBQ wet nap cause there are no hot towels and they only give you one wet nap. I ask if I could skip dinner and eat later. Attendent say no, the food would probably be gone if I didn't eat when it was served. I had a glass of wine and when I asked what kind it was the attendent told me it was boxed. Total dingbat. You are offered a lot of water to drink though but service was pitiful. The times I went to the restroom, I always saw a flight attendent eating. Now I know where the food went. Very rude attendents. They kept bumping themselves and their carts into one another and the seats, then just laughed. Funny once but after hour number 10, it was just plain stupid. It was like watching the Stooges. If at all possible, I will not take another International flight with Delta. Too many other airlines are out there that treat passengers with much more respect and offer quality service. What s disappointment Delta turned out to be. A very long flight made to seem longer because of the attendants. Never again.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"good flight "

Review

was booked on united but they canceled flight and put me on delta for my return trip back to SYD, the plane a lot nicer then the untied 747 enjoyed nice sleep friendly staff plane was on time and clean good end to Vegas holiday prefer delta over untied slightly only for newer planes

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Business Class
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"Poor Airline But What Other Options in America"

Review

Yes, Delta is lacking. Customer service is terrible in the event that your flight is delayed at the airport, but that's true of most American airlines. (I was able to reach someone on the phone immediately, however.) The legroom is tiny but, again, typical for airlines in this country. I rate it poorly in most ways but still recommend flying on it for those who can't get on JetBlue or Frontier.

Conclusion
Value for Money:Yes
Customer Service:Poor
Cabin:Economy Class
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"Awful seating and food in international segment"

Review

Delta (International) uses Boeing 767 equipment 7 seats across with extremely little leg room which is tough to take on a 9 hour + flight and would offer 4 extra inches of legroom for $230 per flight segment. I was ready to do it, but those seats were sold out. Food is absolutely the pits, so you need to bring your own or eat something before you get on. Management should be made to get on these flights regularly to see how they like the experience! Domestic (U.S.)flights, on the other hand, are much more comfortable with improved seating and legroom. There was no food other than the perfunctory snack envelope and soft drinks.

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Economy Class
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"scruffy grumpy staff"

Review

Flew to new york and back to london with delta. Both flights very similar. The food was terrible. Worst of all was the staff on both flights. They were by far the scruffiest I have encountered in all my years of flying. They were all very moody and gave the impression that they did not want to be there. The only redeeming feature for Delta appears to be the competitive price.
We're going back to the USA this year and will be flying with anyone other than Delta.

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
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"Better then I expected "

Review

a lot better then I expected for my first time with them nice on time red eye direct service

on time bags were quick staf friendly and helpfull will use again for sure

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"Delta First Class Still Flying High"

Review

Excellent service, friendly flight crew, highly recommended!

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:First Class
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"The Delta Nightmare "

Review

.I was Charged $200.00 to move my return flight forward 2 days .Over booked my connecting flight then sent me to the wrong gate resulting in missing my plane .Then had to argue to be able to get on the plane .Luggage was lost for 3 days .When it arrived at 300 Am in the back of a pick up 500 dollars worth of stuff had been stolen .I had to file stolen baggage forms many times over a week before airline acknowledged they had received it .Took 2 months to get payed out .Breakfast was a 50 year old surly man walking passed and tossing a cold bun in a bag at me .When I asked if this was it he looked at me like I was insane for asking .Plane was so old on the flight out it had one movie screen which didnt work for the whole cabin .Asian airlines are so sweet .I cant believe Delta can stay in business .

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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