Dallas - Chennai Flight Reviews

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British Airways
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
Dallas-Chennai route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Sat, 07/20/2013 03:05 PM
From Dallas Ft. Worth International Airport (Dallas) to Chennai International Airport (Chennai) via Heathrow Airport (London)
1 out of 5
really bad customer service - lost baggage
We talked to Mukul in new Delhi who works for BA baggage tracing to find out about the lost baggage. We told him that we have baby food and medicine in the baggage and please make sure that the bags are on the next flight to Chennai and he says British airways can not guarantee anything. When I tell him I want to talk to his manager, he says he does not report to anyone. I asked if I can talk to another agent, he says hang-up and try again. I tried to make him understand how imp. the medicine is for my 6 month old baby, he says BA does not guarantee anything. so there you go folks "Bitish Airways does not guarantee anything", they want your money though. so gamble your luggage with british airways.
Recommended: No
Value for money: No
Customer Service: Very Poor