Czech Airlines Reviews | Opinions of Czech Airlines shared by travelers



Czech Airlines

Czech Airlines logo
IATA code:OK
ICAO code:CSA
Alliance: SkyTeam
Overall Satisfaction:
3 out of 5
66.7% of people who wrote a review recommend flying with Czech Airlines.
66.7% of people who wrote a review think Czech Airlines offers a good value for money.
33.3% of people who wrote a review think Czech Airlines offers a excellent customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
33.3%
Good
33.3%
Satisfactory
0%
Poor
0%
Very Poor
33.3%
Spread the word...
Plan a trip
Popular Destinations
How is Czech Airlines ranked...?
#1
64 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
Not rated
#1
80 total score
8 reviews
75% Recommended
88% Value for Money
4/5 Customer Service
#2
69.8 total score
6 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#3
56.2 total score
6 reviews
50% Recommended
67% Value for Money
3/5 Customer Service
#4
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#5
52 total score
10 reviews
40% Recommended
70% Value for Money
2.6/5 Customer Service
#6
51 total score
12 reviews
42% Recommended
50% Value for Money
2.8/5 Customer Service
#7
48.6 total score
28 reviews
43% Recommended
50% Value for Money
2.5/5 Customer Service
#8
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
#9
45.4 total score
33 reviews
42% Recommended
55% Value for Money
2.2/5 Customer Service
#10
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#11
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#12
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#13
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#14
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#15
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#17
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#18
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#19
73.8 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#20
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#21
73.3 total score
1 review
100% Recommended
0% Value for Money
4/5 Customer Service
#22
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#23
71.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#24
70 total score
2 reviews
50% Recommended
50% Value for Money
4/5 Customer Service
#25
66.7 total score
4 reviews
50% Recommended
100% Value for Money
3.3/5 Customer Service
#26
66.7 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#27
64.9 total score
3 reviews
67% Recommended
67% Value for Money
3/5 Customer Service
#28
64 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#29
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#30
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#31
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#32
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#33
40 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#34
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#35
36 total score
3 reviews
33% Recommended
33% Value for Money
1.7/5 Customer Service
#36
34.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#37
34.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#38
32.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#39
27.6 total score
3 reviews
0% Recommended
33% Value for Money
2.3/5 Customer Service
#40
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#41
24.7 total score
4 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#42
23.1 total score
3 reviews
0% Recommended
0% Value for Money
2.3/5 Customer Service
#43
20 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#44
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#45
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#46
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#47
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#48
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#49
15.5 total score
5 reviews
0% Recommended
0% Value for Money
1.4/5 Customer Service
#50
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#51
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#52
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#57
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#58
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#59
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#60
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#61
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#62
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#63
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#64
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#65
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#66
10.7 total score
2 reviews
0% Recommended
0% Value for Money
0.5/5 Customer Service
#67
40.1 total score
18 reviews
28% Recommended
39% Value for Money
2.3/5 Customer Service
#68
40 total score
7 reviews
29% Recommended
43% Value for Money
2.1/5 Customer Service
#69
33.4 total score
34 reviews
21% Recommended
38% Value for Money
1.8/5 Customer Service
#70
31.5 total score
10 reviews
20% Recommended
30% Value for Money
1.7/5 Customer Service
#71
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
#72
29.2 total score
8 reviews
13% Recommended
25% Value for Money
1.8/5 Customer Service
#73
28.5 total score
32 reviews
16% Recommended
25% Value for Money
1.7/5 Customer Service
#74
26.4 total score
12 reviews
17% Recommended
17% Value for Money
1.7/5 Customer Service
#75
23.9 total score
11 reviews
9% Recommended
9% Value for Money
1.7/5 Customer Service
#76
20.9 total score
14 reviews
7% Recommended
7% Value for Money
1.4/5 Customer Service
#77
13.3 total score
6 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#1
52.1 total score
26 reviews
50% Recommended
46% Value for Money
2.8/5 Customer Service
#2
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#3
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#4
64 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#5
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#6
40 total score
7 reviews
29% Recommended
43% Value for Money
2.1/5 Customer Service
#7
33.3 total score
2 reviews
0% Recommended
50% Value for Money
2/5 Customer Service
#8
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#9
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#10
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#11
40.1 total score
18 reviews
28% Recommended
39% Value for Money
2.3/5 Customer Service
#12
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
#13
15.8 total score
15 reviews
0% Recommended
13% Value for Money
1.1/5 Customer Service

Czech Airlines Reviews

"Do not keep their words! Never fly Czech Airlines again!"

Review

I am a Czech Airline OK Plus member. According to their website, one of the benefits for OK Plus members is that one < 23Kg checked baggage is allowed for free. On 5/29/2017, I flew Czech Airline Flight OK 0783 from Warsaw to Prague and on 6/5/2017, I flew back Flight OK 0782 from Prague to Warsaw. However, the airports' check-in counters in both Warsaw and Prague charged me 146.22 PLN and 950 CZK for each trip respectively = total 70 Euros for one 13Kg checked baggage. I told them that I was a OK Plus member and showed them my OK Plus member card. Still, they said I did not have checked baggage privilege. I had to pay them before I could board the planes.

After this, I wrote to OK Plus Contact Center and asked them to refund my money. They responded that their Contact Center was unfortunately not eligible to handle any claims or compensation requests and asked me to fill out the claim forms and send them to the Customer Relations Department of Czech Airlines. I did so as per their instructions. A few days later, a lady from the same OK Plus Contact Center wrote me back. (I believe their Customer Relations Department transferred my claim forms back to them). She said that the benefit of one free piece of luggage up to 23 kg was provided to members of OK Plus program with higher than basic membership cards (Silver, Gold, Platinum), and gave me a link to their OK Plus Program General Rules.

I went to the link she provided and read OK Plus Program General Rules word by word carefully. However, there is no such sentence as what she stated; nor any similar content  in the General Rules except there are some threatening words such as they will cancel his/her membership and revoke all the mileage and benefit if someone dares to post negative comments about Czech Airlines on the internet...   So I wrote back telling her about this and proved to her that basic OK Plus membership IS entitled to have one checked baggage for free by providing her with a link to Czech Airlines' own website. On the Czech Airlines checked baggage webpage, it clearly states that OK Plus membership has 1 piece up to 23kg Free Checked Baggage Allowance. Silver, Gold and Platinum OK Plus membership has 1 piece up to 23kg + 1 extra piece up to 23kg free checked baggage allowance.

The next day, another OK Plus representative emailed me, asking me to fill out the claim forms.  I told her I had done this a few days ago. But anyhow, I did send her the forms the second time. Two days later, a different lady wrote me back and rejected my claims, stating I did not have checked luggage privilege.  I wrote back requesting her to show me the proof of any Czech Airlines written document stating that basic OK Plus membership does not have 1 piece up to 23kg free checked baggage allowance. Since then, OK Plus Contact Center has never provided me with any written document to back up their statement and prove me wrong. Nor did they refund my money!

Finally, I realized they were giving me the run-around and playing cat-and-mouse games with me. Each time a different representative (never the same name) responded to me although the wordings and writing style were the same. I believe it was the same person using a different alias each time. Do not keep their words and have no credibility at all. That is very low to Czech Airlines!  I will never fly them again!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Czech Airlines review
Advertisement

"nice airline"

Review

Comfortable A319 with good legroom. Good service in Madrid Airport and during the flight. Very friendly cabin crew and good information from the captain.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
Comment on this review or Add your Czech Airlines review

"CSA shuns UK travellers"

Review

I used to fly Czech Airlines regularly from LHR to Prague and on to BTS and many other destinations in Eastern Europe. This is now no longer possible as for some reason known only to their top management CSA decided not to fly to or from the worlds busiest airport London Heathrow. As a loyal Gold card holder I was shocked, as much by their move but also by the fact that it was not communiated in any way. Maybe they were ashamed. Maybe they sold the landing slots at LHR for a fast buck. Now I very seldom fly to Prague and instead go direct to Eastern Europen capitals as much smaller airlines like Tarom and JAT fly direct from London. I see CSA have announced they are no longer flying between Prague and Bratislava as there are to be super duper direct connections to BTS from airports like Amsterdam. Just try pricing up a flight from LHR or BHX to Bratislava using CSA for the second leg. It is an absolute joke with a four figure fare. I can fly to Australia cheaper. Anyone wanting to go to BTS from the UK will fly to Vienna for a fraction of the cost. CSA is a great airline but seems to have been badly let down by disastrous decisions from the top. Jiri Matrek owes his (former) very loyal UK customers an explanation.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
Comment on this review or Add your Czech Airlines review