Copenhagen - Berlin Flight Reviews

Most Recommended Best Value for Money Best Customer Service
Copenhagen-Berlin route
Norwegian Air Shuttle
Norwegian Air Shuttle
Air Berlin
Global
Norwegian Air Shuttle
Air Berlin
Norwegian Air Shuttle
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Copenhagen
Berlin
Air Berlin
Global
28.5 total score
32 reviews
16% Recommended
25% Value for Money
1.7/5 Customer Service
Copenhagen-Berlin route
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
Norwegian Air Shuttle
Global
27.7 total score
4 reviews
25% Recommended
25% Value for Money
1.8/5 Customer Service
Copenhagen-Berlin route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
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Sun, 01/07/2018 10:41 PM
LAX » CPH » SXF
From Los Angeles International Airport (Los Angeles) to Schoenefeld Airport (Berlin) via Copenhagen Airport (Copenhagen)
1 out of 5
Flight turned around, no food or accommodation given, rude and unhelpful staff.
After an hour delay without advance notice, our flight from LAX to CPH finally took off only to turn around and return to LAX after about 45-minutes in the air. We were told it was due to unspecified "technical issues". We spent an hour on the tarmac before I waited another hour and a half to get my bag back. Then followed a two-hour wait to ask about accommodation. We were offered no food or drinks, and by the time I spoke to an agent it was nearly 5am, about 12-hours after arriving at the airport. I was offered to share a hotel room / cot with three other passengers. I said I'd prefer a room by myself, the agent walked away shrugging. 15-minutes later I told him I'd take anything, I'm tired, and was told they were only given 15 rooms and they were gone. I have to credit card and not enough cash for a taxi or accommodation, and was given to other options. I told them this and they said there's nothing else they can do. I was rebooked two days later, missing those two days of work. I asked the agent who rebooked me if I could have a window seat or a free meal on board or anything for compensation and she told me I'd have to pay, nothing extra for free. Their support hotline has an hour or more wait, if you don't get a busy tone 10-15 times when trying to call. They were friendly if not fatigued, but offered nothing in terms of help.
Recommended: No
Value for money: No
Customer Service: Very Poor
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Fri, 06/28/2013 06:53 PM
JFK » TXL » CPH
From John F. Kennedy International Airport (New York) to Copenhagen Airport (Copenhagen) via Tegel Airport (Berlin)
1 out of 5
lost luggage
because the delay of freight, the transfer time too short, lost our family 3 luggage, after arriving CPH, wait 5 hour got 1 luggage, wait 4 days my princess cruise help follow luggage, at Berlin, my wife got her luggage, but mine was waiting 14 days after my return JFK still didn't get my luggage, I knew this Europe luggage transfer handle by a Novia company, airline can blame them, but the thing is they didn't email customer, or give a proper phone number to claim, even JFK cuastomer service no one answer the phone. so never use their airline, they don't want provide service to customer, AA as a partener seem don't take responsible to help, Novia company will ship my luggage through Delta air to me later. I follow CPH airport myself, don't think airline will trace for you, if you don't trace yourself. possible more than one month still can not find. web page baggage search result not correct alway pending, only Luggage transfer service center can find for you! and compensation need see recipt, not daily payment, very disappointment their service.
Recommended: No
Value for money: No
Customer Service: Poor