Continental Airlines Reviews | Opinions of Continental Airlines shared by travelers



Continental Airlines

Continental Airlines logo
IATA code:CO
ICAO code:COA
Alliance: Star Alliance
Overall Satisfaction:
2.3 out of 5
50% of people who wrote a review recommend flying with Continental Airlines.
50% of people who wrote a review think Continental Airlines offers a good value for money.
50% of people who wrote a review think Continental Airlines offers a satisfactory customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
0%
Good
0%
Satisfactory
50%
Poor
25%
Very Poor
25%

Continental Airlines merged with United Airlines. Please, post your reviews about Continental on United's page.

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#1
74.5 total score
16 reviews
75% Recommended
81% Value for Money
3.7/5 Customer Service
#2
63.2 total score
12 reviews
58% Recommended
75% Value for Money
3.2/5 Customer Service
#3
51.9 total score
27 reviews
52% Recommended
48% Value for Money
2.7/5 Customer Service
#4
46.4 total score
35 reviews
37% Recommended
40% Value for Money
2.6/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#7
86.9 total score
7 reviews
86% Recommended
86% Value for Money
4.3/5 Customer Service
#8
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#9
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#10
42.1 total score
9 reviews
22% Recommended
56% Value for Money
2.3/5 Customer Service
#11
38 total score
6 reviews
17% Recommended
50% Value for Money
2.5/5 Customer Service
#12
33.5 total score
9 reviews
22% Recommended
44% Value for Money
1.7/5 Customer Service
#13
31.7 total score
5 reviews
20% Recommended
20% Value for Money
2/5 Customer Service
#14
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#15
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#16
16 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#17
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#18
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#19
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#20
33.5 total score
13 reviews
23% Recommended
31% Value for Money
2/5 Customer Service
#21
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#22
23.1 total score
14 reviews
7% Recommended
14% Value for Money
1.6/5 Customer Service
#23
22.1 total score
35 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#1
74.5 total score
16 reviews
75% Recommended
81% Value for Money
3.7/5 Customer Service
#2
63.2 total score
12 reviews
58% Recommended
75% Value for Money
3.2/5 Customer Service
#3
51.9 total score
27 reviews
52% Recommended
48% Value for Money
2.7/5 Customer Service
#4
46.4 total score
35 reviews
37% Recommended
40% Value for Money
2.6/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#7
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#8
86.9 total score
7 reviews
86% Recommended
86% Value for Money
4.3/5 Customer Service
#9
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#10
82 total score
8 reviews
75% Recommended
75% Value for Money
4.5/5 Customer Service
#11
66 total score
2 reviews
50% Recommended
100% Value for Money
3.5/5 Customer Service
#12
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#13
46.1 total score
5 reviews
60% Recommended
60% Value for Money
1.6/5 Customer Service
#14
42.1 total score
9 reviews
22% Recommended
56% Value for Money
2.3/5 Customer Service
#15
38 total score
6 reviews
17% Recommended
50% Value for Money
2.5/5 Customer Service
#16
33.5 total score
9 reviews
22% Recommended
44% Value for Money
1.7/5 Customer Service
#17
31.7 total score
5 reviews
20% Recommended
20% Value for Money
2/5 Customer Service
#18
29.6 total score
5 reviews
20% Recommended
20% Value for Money
1.6/5 Customer Service
#19
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#20
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#21
16 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#22
14 total score
8 reviews
0% Recommended
0% Value for Money
1.1/5 Customer Service
#23
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#24
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#25
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#26
33.5 total score
13 reviews
23% Recommended
31% Value for Money
2/5 Customer Service
#27
32.4 total score
36 reviews
22% Recommended
19% Value for Money
2.1/5 Customer Service
#28
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#29
23.1 total score
14 reviews
7% Recommended
14% Value for Money
1.6/5 Customer Service
#30
22.1 total score
35 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#31
15.7 total score
16 reviews
0% Recommended
13% Value for Money
1.1/5 Customer Service
#1
75.8 total score
15 reviews
73% Recommended
73% Value for Money
3.9/5 Customer Service
#2
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#3
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#4
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#5
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#6
71.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#7
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#8
66.7 total score
4 reviews
50% Recommended
100% Value for Money
3.3/5 Customer Service
#9
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#10
52 total score
10 reviews
40% Recommended
70% Value for Money
2.6/5 Customer Service
#11
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#12
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#13
44.8 total score
7 reviews
43% Recommended
43% Value for Money
2.3/5 Customer Service
#14
41.5 total score
7 reviews
29% Recommended
43% Value for Money
2/5 Customer Service
#15
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#16
31.5 total score
10 reviews
20% Recommended
30% Value for Money
1.7/5 Customer Service
#17
29.2 total score
8 reviews
13% Recommended
25% Value for Money
1.8/5 Customer Service
#18
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#19
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#20
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#21
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#22
32.4 total score
36 reviews
22% Recommended
19% Value for Money
2.1/5 Customer Service
#23
31.8 total score
12 reviews
17% Recommended
25% Value for Money
2.1/5 Customer Service
#24
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#25
23.9 total score
11 reviews
9% Recommended
9% Value for Money
1.7/5 Customer Service

Continental Airlines Reviews

"Continental Airline, Extremley bad, will never travel again"

Review

I am well travelled. I have travelled with almost all international carriers. I happened to travel with Continenal on Business. Customer service was awful. Customer Service is poor, and my gosh attendants have so much bad attitude. They would engage in arguments with almost all passengers, service was delayed. Unfortunately, earier did not have many options that suited my timings so had to take Continenal airline (although now I have choices) Attendants on New Delhi outbound flight behave bad, refuse service even to ladies and kids. I never understood their criteria for assigning bulk head row seats. Dont bother requesting, as i wont be met. Any complain onboard, and they would turn revengeful and switch off your TV to refuse you onflight entertainment. NEVER Travel Continenatal. I now refuse to take this airline, even when my company pays for it. I refuse to be insulted.

Extremely bad service, non accomodating staff. If you ask for anything more than what they are use to, they behave revengeful. Very rude to ladies, families or even single passengers like me. If you argue, demand or complain, they would behave very rude, and make your on flight experience miserable, cheap things like turn off your flight tv, bring your meals late. This has happened multiple times. I now just try to stay away from Continental, even if I have to pay extra dollars for any other airline, I would take that, but never Continental. Ironically, most fellow travellers I have talked to, have similar experience with Continental, no wonders they are in financial troubles, ever heard of customer service!!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Frustrated cattle."

Review

The bad experience began at the check-in counter. As in all airports these days, you have to check in with a machine. Not being a frequent flyer, I printed the boarding pass, checked in my luggage and headed for security. TSA would not let me in because the boarding pass (after standing in line for 10 minutes) was not totally legible. (Bad printer) Back to the nearest terminal to print a replacement boarding pass. Made it through the TSA check and was told they didn't have to smile. Now I am on my way to the gate when I notice that the gate number doesn't match the one on my original boarding pass. Go the the gate that is closest and find that it is the correct one that I am to board from.(First good thing to happen).

Once on the airplane, a 757 with seats on each side of an aisle that allows passengers walking down the aisle to beat you about the head and shoulders with protruding elbows and butts. The seats have a hard spot in them right where lumbar support would normally be. Not comfortable at all on a 5 hour flight. They provide free movies on the trip cross country. However while watching the movie, the pilot and flight attendants take turns screaming things into your headphone at such a loud volume that you have to pull the headphone off to protect your hearing. (I personally don't care what the weather is, what we are flying over, or whether or not the captain has turned on the seat belt sign on. I can hear the bong and see the little seat belt symbol. Personally, I thought we were supposed to keep the thing on the whole flight except when you line up for the loo).

On the plus side, the aircraft was clean and on-time. Customer service is non-existent now days. As a matter of fact, at the airport, I overheard one person behind the counter in Newark tell a customer that he was not there to help him and he was to use the boarding pass terminal himself. The video system is good, the movies were good, food was extra cost, checked in luggage was $50.00, no amenities. I would suggest that if the airline is going to put the seats so close together, they should limit the amount that the seats recline so I don't have to fly for 5 hours with some person's head in my lap. For only $59 more(each), my wife and I could purchase seats with more legroom.

I am really surprised that the airlines are still in business. Oh that's right. There is no real alternative like high speed rail as in Japan and Europe.

No wonder people are frazzled and combative on flights these days. The experience is horrible.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"Good crew but food quality awful"

Review

I really didn't like the meals served onboard, well I know we can't expect a lot from airline meals, but still!
Cabin staff was nice and helpful and did a good job, I found them really efficient.

Conclusion
Value for Money:Yes
Customer Service:Satisfactory
Cabin:Economy Class
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"Flight was okay"

Review

The aircraft was clean and took off on time. Crew was rather indifferent but still remained cordial. I liked the meal we had onboard and the entertainment range of movies. Had enough leg room and the seats were okay. Neither a bad flight nor an excellent one.

Conclusion
Value for Money:Yes
Customer Service:Satisfactory
Cabin:Economy Class
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