Cleveland - Washington Flight Reviews

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United Airlines
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
Cleveland-Washington route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Mon, 06/26/2017 06:06 PM
From Hopkins International Airport (Cleveland) to Ronald Reagan National Airport (Washington)
1 out of 5
Terrible airline
United continues to treat its customers like children or cattle...or worse. This particular flight was delayed for 7 hours. It started because (according to the pilot) United decided to force all the passengers to deplane and board an alternate aircraft so that routine, scheduled maintenance could be performed LATER THAT NIGHT on the current aircraft. The pilot said there were no safety issues and that he was every bit as surprised as the passengers.
Recommended: No
Value for money: No
Customer Service: Very Poor