China Southern Airlines Reviews | Opinions of China Southern Airlines shared by travelers



China Southern Airlines

China Southern Airlines logo
IATA code:CZ
ICAO code:CSN
Alliance: SkyTeam
Overall Satisfaction:
1 out of 5
0% of people who wrote a review recommend flying with China Southern Airlines.
0% of people who wrote a review think China Southern Airlines offers a good value for money.
75% of people who wrote a review think China Southern Airlines offers a very poor customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
0%
Good
0%
Satisfactory
0%
Poor
25%
Very Poor
75%
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How is China Southern Airlines ranked...?
#1
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#2
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#3
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#4
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#5
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#6
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#7
24.9 total score
16 reviews
6% Recommended
38% Value for Money
1.6/5 Customer Service
#8
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
63.7 total score
13 reviews
54% Recommended
69% Value for Money
3.2/5 Customer Service
#3
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#4
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#5
49.5 total score
26 reviews
42% Recommended
46% Value for Money
2.6/5 Customer Service
#6
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#7
44.2 total score
12 reviews
33% Recommended
50% Value for Money
2.2/5 Customer Service
#8
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#11
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#18
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#19
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#20
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#21
68.3 total score
4 reviews
75% Recommended
75% Value for Money
3.3/5 Customer Service
#22
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#23
54.7 total score
3 reviews
33% Recommended
33% Value for Money
3.7/5 Customer Service
#24
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#25
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#26
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#27
37 total score
4 reviews
25% Recommended
25% Value for Money
2/5 Customer Service
#28
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#29
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#30
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#31
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#32
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#33
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#34
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#35
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#36
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#37
22.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#38
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#39
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#40
18 total score
4 reviews
0% Recommended
25% Value for Money
1.3/5 Customer Service
#41
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#42
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#43
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#44
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#45
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#46
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#47
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#48
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#49
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#50
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#51
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
38.9 total score
7 reviews
29% Recommended
29% Value for Money
2.3/5 Customer Service
#57
34.7 total score
15 reviews
27% Recommended
33% Value for Money
1.9/5 Customer Service
#58
31.8 total score
12 reviews
17% Recommended
25% Value for Money
2.1/5 Customer Service
#59
31 total score
129 reviews
19% Recommended
30% Value for Money
1.7/5 Customer Service
#60
27.8 total score
7 reviews
0% Recommended
29% Value for Money
2.1/5 Customer Service
#61
25.5 total score
14 reviews
14% Recommended
36% Value for Money
1.4/5 Customer Service
#62
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#63
24.9 total score
16 reviews
6% Recommended
38% Value for Money
1.6/5 Customer Service
#64
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#65
14.3 total score
23 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service
#1
52.1 total score
26 reviews
50% Recommended
46% Value for Money
2.8/5 Customer Service
#2
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#3
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#4
64 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#5
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#6
40 total score
7 reviews
29% Recommended
43% Value for Money
2.1/5 Customer Service
#7
33.3 total score
2 reviews
0% Recommended
50% Value for Money
2/5 Customer Service
#8
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#9
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#10
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#11
40.1 total score
18 reviews
28% Recommended
39% Value for Money
2.3/5 Customer Service
#12
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
#13
15.8 total score
15 reviews
0% Recommended
13% Value for Money
1.1/5 Customer Service

China Southern Airlines Reviews

"One long hard flight!"

Review

I have never written a review in my life but one trip with this airline and I felt the need to warn others!
I am a Kiwi living in England and fly back home to NZ once every two years.
This year there was a cheap air fare on offer and I thought I would try my luck, but sadly it was a bad decision.
The airline advertises a economy class, but be warned it is not a normal economy class, it is very cramped and if you want a normal economy class leg room you have to book the premium economy class, the food is very rough and limited! The meals are small and the meat they use is uneatable due to the amount of fat, not only can you taste it but also see it!
Don't count on getting serviced any English tea and the coffee is odd tasting to say the least.
The staff are friendly but only know key English words when coming to communications.
The fleet is very old and the flights I were on the toilets were never cleaned which made it very unpleasant.
The in flight entertainment is worrying with one latest release which was playing when I went out 20 Dec 12 and coming back in 2/2/13 with very little other choices in movies.
The flight was approximately £300 cheaper than the others but with the cramped seating I would have been quite happy to pay the extra as on a long haul flight it was very uncomfortable and dangerous.
The stopover airport is beyond belief and if you do travel this airline then with all your might try and avoid the Guangzhou transfer.
I will write a review on this as well but there is a lot of reviews already on this truly shocking transfer airport.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"Beware of china southern!!!"

Review

China Southern Airlines flight 327 was an unforgettable experience. My wife and I were coming back from our honeymoon and in good spirits. We were both looking forward to the ramen we purchased in Thailand. We had to take a taxi and went to various locations to find the brand we wanted. I wanted to be sure not to eat the airline food after seeing my wife breakout in rashes after we landed in the airport in Bangkok.

During the flight back home, I was harassed by another passenger who sat in front of me and had my dinner stolen from me. The flight attendant disrespected my wife in front of all the other passengers on the plane. We were mistreated on one of the most happiest times of our life.

The passenger in front of me got out of his seat and gave us the impression that he was going to physically take me down. The flight attendant rushed over and comforted the man and started screaming at my wife on the top of her lungs. My wife was trying to defend me from this crazy man who demanded I show him and the flight attendant respect.

I did not want things to escalade even bigger because I was worried about my wife’s welfare. I was also concerned with the other passengers on the plane. I am a lot larger than this man and, but I didn’t want to create unnecessary altercation.

When the flight attendants came rushing in everyone was shouting and yelling at each other. I noticed that the overweight flight attendant lady started screaming only at my wife and told her to SHUT UP repeatedly. She was screaming louder than all of us combined. It was mortifying to see a flight attendant show so much hate and discrimination towards my wife.

I strongly believe we were mistreated due to our ethnicity. The flight was mostly of Chinese descent. The flight attendants showed little remorse except the korean speaking flight attendant that was not involved in the altercation. She tried to help us by having the disrespectful flight attendant to apologize. Four hours after the altercation, The rude flight attendant came over and gave us a forced apology. A true apology is given with authenticity without excuses. I was humiliated and didn’t want to leave my wife alone in her seat. It bothers me that my wife had to go through such a painful experience. I am reminded that a simple flight can ruin the happy memories we collected from our honeymoon.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Do not fly China Southern!!!!"

Review

Booked a flight with China Southern from Shen Zhen to Guilin for 21 April 2012. A fortnight before my departure, received an email from China Southern advising my flight was cancelled and that it would take up to 60 days to have my money refunded.
As I needed to be in Guilin on the 21st, I stupidly booked another China Southern flight from HK to Guilin and thought all would be OK. One week before this departure I am again advised by China Southern that this 2nd flight is also cancelled.
China Southern refused to reticket me onto another airline unless I flew to HK first and met with their rep at the China Southern counter. My Guilin holiday arrangements are now a mess

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Verified purchase, then cancelled without notification"

Review

This business is not very poor customer service, it is less than and even negative customer service.

I booked a flight yesterday for my family members due to an immediate family emergency. I bought the ticket through CheapOAir travel agency and had this flight purchased and confirmed. This morning, I had a China Southern Airline representative phone my home telephone asking for verification of passengers and she let us know that everything is confirmed. Upon arrival of my family members at the airport 4 hours before the plane flight at 10:30pm, the teller informed them that they were not in the system and the ticket has been cancelled. First, how can it be that someone is not in the system but at the same time see that it's been cancelled? So does that mean they were in the system? This question was not answered. They required a ticket number from my family members to be given to them, when my family members were not issued a ticket number by the phone representative nor the travel agency. We didn't know, the representative said everything is set. We were told to phone the travel agency.

The explanation received from CheapOAir was China Southern Airlines had overbooked their flights. Plus, the price seen online was China Southern Airlines' "promotional" price, so though my purchase was indeed confirmed, the China Southern Airlines cancelled the purchase of the flight without proper notification! This is bad bullshit business. Folks, don't invest your money in this business. We had an immediate family emergency and we were grateful to see that they had the next available flight at a great rate. It was too good to be true. Bad business methods and practices. This situation is completely absurd, and China Southern Airlines provide extremely poor customer service. Again, we were given a personal call from China Southern Airlines' representative to say everything is set, and then arrive at something nonexistent upon check-in. Utter nonsense.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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