Cathay Pacific Airways Reviews | Opinions of Cathay Pacific Airways shared by travelers

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Cathay Pacific Airways

Cathay Pacific Airways logo
IATA code:CX
ICAO code:CPA
Alliance: Oneworld
Overall Satisfaction:
3.4 out of 5
60% of people who wrote a review recommend flying with Cathay Pacific Airways.
80% of people who wrote a review think Cathay Pacific Airways offers a good value for money.
40% of people who wrote a review think Cathay Pacific Airways offers a excellent customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
40%
Good
40%
Satisfactory
0%
Poor
0%
Very Poor
20%
Popular Destinations
How is Cathay Pacific Airways ranked...?
#1
70.1 total score
5 reviews
60% Recommended
80% Value for Money
3.8/5 Customer Service
#1
76.9 total score
6 reviews
67% Recommended
83% Value for Money
3.8/5 Customer Service
#2
75.9 total score
10 reviews
70% Recommended
70% Value for Money
3.7/5 Customer Service
#3
70.2 total score
3 reviews
67% Recommended
67% Value for Money
4/5 Customer Service
#4
70.1 total score
5 reviews
60% Recommended
80% Value for Money
3.8/5 Customer Service
#5
62.9 total score
6 reviews
50% Recommended
83% Value for Money
2.8/5 Customer Service
#6
100 total score
2 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#7
100 total score
2 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#8
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
81.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#11
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#14
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#15
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#16
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#17
46 total score
2 reviews
50% Recommended
100% Value for Money
2/5 Customer Service
#18
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#19
37.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#20
21.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#21
18.7 total score
2 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#22
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#23
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#24
45 total score
4 reviews
25% Recommended
50% Value for Money
2.5/5 Customer Service
#25
44 total score
3 reviews
33% Recommended
33% Value for Money
2.7/5 Customer Service
#26
41.9 total score
5 reviews
20% Recommended
40% Value for Money
2.8/5 Customer Service
#27
40 total score
5 reviews
40% Recommended
40% Value for Money
2/5 Customer Service
#1
70.1 total score
5 reviews
60% Recommended
80% Value for Money
3.8/5 Customer Service
#2
64.8 total score
8 reviews
63% Recommended
63% Value for Money
3.4/5 Customer Service
#3
100 total score
2 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#4
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#5
52.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#6
30.7 total score
3 reviews
33% Recommended
33% Value for Money
1.7/5 Customer Service
#7
44 total score
6 reviews
33% Recommended
50% Value for Money
2.5/5 Customer Service
#8
41 total score
9 reviews
33% Recommended
22% Value for Money
2.9/5 Customer Service

Cathay Pacific Airways Reviews

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"Don't trust what their reservation office tells you!"

Review

Trip duration one year. Had to give return date within 6 months but was told I would just pay $100 adult and $75 child ticket change and change for another 6 month departure. Wrong. Whole truth was I had to pay the ticket change fees plus any difference in ticket price I paid and price of ticket on my return date. THEY OUTRIGHT lied to me. Unlike China Airlines and Eva you can book return flights with open date and use within one year. We will never never fly on Cathy Pacific again. If they had been upfront with the fees and charges I would have made other plans. Total ripoff airline company, but what is one to do when they are not provided with the total truth?

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"No leg room"

Review

I recently flew from LA to Perth, Australia via Hong Kong on Cathay Pacific. While the staff were nice enough, it was the seats that I had issue with. Instead of the back of the seat extending backwards so that you can lay back, the actual seat you are sitting on slides forward. I thought my seat had malfunctioned so brought it up with the hostess and she said that was how the seats worked. Very uncomfortable flight. I wouldn't book with them again for that reason alone.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"1minus"

Review

Ok, for years i'm flying with Cathay Pacific. It's safe, pilots and FA are the best in world and the Cabin is modern. Inflight Entertaiment one of the best! Some amenties are now missed, a wake up towel, Night Kit and here and there some things, i think is now at every airline. Meals are good. Ok, now the new thing...the seats in Economy Class: Positiv is that you didn't get the back seat in your face anymore. neative: sleeping; no chance. This seats are ok for short haul flights , but def not for long haul!

But safety first, i my rwason to choose CX. I will always choose CX if i fly via HK!!

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Good airline but seats really uncomfortable!"

Review

I travelled to Sydney, and first time with Cathay. It turns out that it is a good airline in general. The cabin crew is friendly and efficient (but not so warm). The meals were just fine, and they provide enough movies not to get bored. But the seats were really uncomfortable, and that really was the main problem I had for these flights. I don't know if they have other aircrafts with more comfortable seats. If I have to fly to Hong Kong next time or other Cathay Pacific destinations, I may consider using other airlines before choosing Cathay.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"staff friendly and helpful"

Review

I found the service excellent, the staff very friendly and helpful. The food was not so good, but I don't know any airline where you can eat well... We left on time from Brisbane and arrive on time as well. The seat was ok: I had enough room for my legs. So, that was a good flight.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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