Cathay Pacific Airways Reviews | Opinions of Cathay Pacific Airways shared by travelers



Cathay Pacific Airways

Cathay Pacific Airways logo
IATA code:CX
ICAO code:CPA
Alliance: Oneworld
Overall Satisfaction:
3.3 out of 5
53.8% of people who wrote a review recommend flying with Cathay Pacific Airways.
61.5% of people who wrote a review think Cathay Pacific Airways offers a good value for money.
38.5% of people who wrote a review think Cathay Pacific Airways offers a good customer service.
Classes of service
Economy
76.9%
Business
15.4%
First
7.7%
Customer Service
Excellent
23.1%
Good
38.5%
Satisfactory
15.4%
Poor
7.7%
Very Poor
15.4%
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How is Cathay Pacific Airways ranked...?
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#1
71.3 total score
10 reviews
70% Recommended
70% Value for Money
3.6/5 Customer Service
#2
64.7 total score
18 reviews
56% Recommended
56% Value for Money
3.3/5 Customer Service
#3
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#4
60.7 total score
12 reviews
50% Recommended
67% Value for Money
3.1/5 Customer Service
#5
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#6
48.1 total score
9 reviews
33% Recommended
56% Value for Money
2.6/5 Customer Service
#7
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#8
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#11
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
84 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#15
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#17
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#18
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#19
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#20
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#21
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#22
68.3 total score
4 reviews
75% Recommended
75% Value for Money
3.3/5 Customer Service
#23
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#24
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#25
43.1 total score
6 reviews
33% Recommended
33% Value for Money
2.5/5 Customer Service
#26
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#27
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#28
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#29
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#30
32 total score
2 reviews
0% Recommended
0% Value for Money
3/5 Customer Service
#31
30.2 total score
6 reviews
0% Recommended
33% Value for Money
2.3/5 Customer Service
#32
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#33
23.3 total score
6 reviews
17% Recommended
17% Value for Money
1.3/5 Customer Service
#34
19.6 total score
3 reviews
0% Recommended
33% Value for Money
1.3/5 Customer Service
#35
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#36
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#37
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#38
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#39
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#40
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#41
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#42
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#43
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#44
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#45
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#46
47 total score
11 reviews
36% Recommended
55% Value for Money
2.3/5 Customer Service
#47
40 total score
12 reviews
33% Recommended
42% Value for Money
2.1/5 Customer Service
#48
37.6 total score
85 reviews
27% Recommended
40% Value for Money
1.9/5 Customer Service
#49
34.5 total score
8 reviews
13% Recommended
25% Value for Money
2.4/5 Customer Service
#50
28.8 total score
8 reviews
13% Recommended
50% Value for Money
1.6/5 Customer Service
#51
21.7 total score
10 reviews
10% Recommended
10% Value for Money
1.5/5 Customer Service
#52
21.5 total score
8 reviews
13% Recommended
25% Value for Money
1.3/5 Customer Service
#53
14 total score
15 reviews
0% Recommended
0% Value for Money
1.1/5 Customer Service
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
49.5 total score
31 reviews
42% Recommended
39% Value for Money
3/5 Customer Service
#3
86.4 total score
5 reviews
80% Recommended
80% Value for Money
4/5 Customer Service
#4
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#5
47.5 total score
5 reviews
40% Recommended
60% Value for Money
2.6/5 Customer Service
#6
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#7
28.7 total score
6 reviews
17% Recommended
17% Value for Money
1.8/5 Customer Service
#8
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#9
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
#10
35.2 total score
12 reviews
25% Recommended
33% Value for Money
2.1/5 Customer Service

Cathay Pacific Airways Reviews

"CHRISTMAS IN BUSINESS"

Review

I left Heathrow Airport on December 20th 2013, using Cathay Airways business class. I arrive a little early then expected and only one person was on the check in desk, I proceed to First class check in and explain that one of my hearing aid wasn't working and was concern that I wouldn't hear any announcement in case there was a problem with my flight. The check in was superb and very friendly. I made my way to the business lounge and even though I was early and no hot breakfast was available, the business class lounge chef cooked me a full English breakfast personally, I wasn't expecting that. I fell asleep with my tummy happy and the comfort of the lounge chair. I was gently woken by the guy who checked me earlier and kindly escorted me to my plane, I was the first one on and very quickly settle in my seat 11a, this was only 8 seats in the first part of business class. The stewardess was inform of my hearing problem. Cathay Pacific staff are legendary they were very patience and kind to me. I arrive at HK and again a representative escorted me first onto the Cebu business flight, interesting this was the old style business class bed, it did felt claustrophobic, but I was fast asleep straight away. At Cebu another Cathay Pacific representative greeted me and escorted me to passport control (diplomatic channel), no queuing at all. I pick up my luggage, the total time from getting of the aircraft to leaving Cebu Airport was 8 minutes. Very impress indeed.
On my return trip from Cebu via HK to Heathrow Airport, I sprained my leg as well and still have the one hearing aid. I was a little disappointed there was no breakfast at Cathay Pacific lounge in Cebu. Again they escorted me first to my plane (for the first time new regional business class seats and I love them) and was met at HK and took to the new Bridge lounge, the lounge staffs are really nice and friendly. Escorted first again to my plane bound to London. The stewardess was aware of my hearing problem and now my sprained leg too. Usual excellent and caring fabulous stewardess. While I was asleep, they put me an extra can of coke zero and water by my bed.
I have written before in here about my experience with Cathay Pacific and to be honest I wasn't going to write another experience, but this experience was even better, the kindness they show to me, making me feel that extra special. Thank you so much Cathay Pacific.
ps Guess what, I am booked to fly with Cathay Pacific business again this June 2014, I honestly don't think they can beat my recent experience I had over Christmas and New Year, but will keep you posted.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Business Class
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"CATHAY PACIFIC ARE FAB"

Review

I first flew with Cathay Pacific 747 in January. This is usually my favourite aircraft but it was a trip in hell for me, this was an emergency trip and the seats were shell designs and had a back for 3 and 4 days both ways. I did make vow never to travel with CX again. In June I had to do the same trip again and had to use CX again due to it time and schedules and turnarounds, but since I had time I was able to book business class. Now I usually travel business class and on rare occassionally first class. As usual check in was fast and very friendly and the VIP lounge at Heathrow Airport was OK but nowhere near as good as Virgin Atlantic lounge. My flight left ontime and was made a fuss of and spoilt very nicely. The seats are comfortable, privacy is good, tv is good and lie bed was good too. The food was very good and I mean it was very very good ! The flight from HK to Cebu was a regional business class and the seats did no recline and my tv was rubbish and it was the same on the way back too. The air hostress was a delight as usual.
I am very fortunate I am going back again just before Christmas and come back sometime in the New Year and again I will be using CX business class, hmm I wonder if I get a upgrade to first class as a Christmas present (too shy to ask though). I have no idea what the economy is like on the Boeing 777 but whatever you do, avoid te 747 like a plague.
On a personal note, I am please they are getting rid of the 747 but I wish CX would stop dittering and burying their head in the sands and order the new A380 they do need a flagship model and shouldn't have a problem in filling up the plane, in fact these are large enough to reduce the 5 slots to 4 slots from Lon to HK etc. Next year, I am going to try the British Airways A380 business class to HK and then CX to Cebu.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Business Class
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"Poor value with Cathay Pacific in Premium Economy"

Review

I was extremely disappointed in the Premium Economy service I received on Cathay Pacific. At a price tag almost three times that of Economy I expected something a bit special – but it certainly isn’t what I got. Apart from the slightly wider seats (which were actually rather uncomfortable anyway), the priority check-in and the quieter cabin, I really couldn’t see much difference between Premium and ordinary Economy class. There was no special attention shown to passengers or any service over and above what one expects in Economy class. (I have flown Economy between Australia and the UK every year for the past 20 years with all the major airlines, so have considerable experience of what one should expect in terms of service). In fact, not only was Cathay’s service not special, it was definitely below par. I pressed the call button several times during the flight and had to wait a considerable time before being attended to. Even then I ended up having to flag a staff member down as no one had bothered to come by. The meal service was also quite slow – on each occasion I had to wait about half an hour with an empty tray on my table before it was collected. Generally the seat comfort was poor. The buttons to recline the seat and to put up the screen were very stiff and hard to use. All up very poor value for money. I would never consider flying with Cathay again.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"Minimal seat pitch with generous recline = hell"

Review

Like most airlines Cathay have minimised seat pitch in Economy class, but they have also provided generous recline. This works if people are short, however, I am 6'4, and even sitting bolt upright, my knees were touching the seat back in front of me. After take-off, the only way I could accommodate the person in front of me (who insisted on using full recline), was to somehow push my legs under her seat with my shins pressed hard up against the frame. Finally, when the pain was too much, I pushed back and much to my surprise her seat popped upright. I refused to allow her to push me back into position again. Then followed a discussion with cabin crew, who insisted that she had a right to recline her seat. I agreed, but pointed out that I also had a right to exist. The problem was eventually solved by me being re-seated to a bulkhead seat - one of very few free seats on the plane. I was very lucky. Cathay Pacific economy - fine if you're not tall, and if the person sitting behind you isn't tall either! Otherwise it's the most painful experience I've had in many years of flying.

Conclusion
Value for Money:No
Customer Service:Good
Cabin:Economy Class
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"comfortable and good food"

Review

sufficient legroom for me and I am tall. the food was very good , and the entertainment system excellent.
Service was a bit thin.

Conclusion
Value for Money:Yes
Customer Service:Satisfactory
Cabin:Economy Class
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"dirty"

Review

the plane we had from brisbane to hong kong was dirty. we have never been on an aircraft that wasnt clean.i had a window seat and could see all the food and paper on the carpet along the side. i had a long piece of hair that was coming down from the window and had to get a tissue to get it down. my tray wasnt cleaned properly. plus i didnt have a magazine to read. we didnt think the cabin crew on that flight were that friendly either. the rest of the flights we were on were ok, except or the return flight to brisbane we couldnt understand the cabin crew announcements as the mircophone didnt seem clear enough. the main reason we would not fly cathay again is the sliding seats - they are not at all comfortable and are not for tall people.

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Economy Class
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"Rude service straight from the heart"

Review

Booked on First Class Cathay Pacific with asia miles from bangkok to Hong Kong and having pre-selected the window seats with confirmation email received before flight departure, we were so surprised to find out that we were forced to downgrade to Business Class without compensation due to a sudden aircraft change from 777 to A330. Further, all the travelling companions were not accomodated to sit together but instead we were forced to spread all over the business class cabin.
Worse still, the ground staff at Bangkok Airport were so rude when we asked for compensation and seat rearrangement. It made us feels that we were so annoying to them.
Perhaps this has already shown CX's motto "service straight from the heart" but sorry it's "rude service" .
Never again on Cathay Pacific.
Horror!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:First Class
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"Don't trust what their reservation office tells you!"

Review

Trip duration one year. Had to give return date within 6 months but was told I would just pay $100 adult and $75 child ticket change and change for another 6 month departure. Wrong. Whole truth was I had to pay the ticket change fees plus any difference in ticket price I paid and price of ticket on my return date. THEY OUTRIGHT lied to me. Unlike China Airlines and Eva you can book return flights with open date and use within one year. We will never never fly on Cathy Pacific again. If they had been upfront with the fees and charges I would have made other plans. Total ripoff airline company, but what is one to do when they are not provided with the total truth?

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"No leg room"

Review

I recently flew from LA to Perth, Australia via Hong Kong on Cathay Pacific. While the staff were nice enough, it was the seats that I had issue with. Instead of the back of the seat extending backwards so that you can lay back, the actual seat you are sitting on slides forward. I thought my seat had malfunctioned so brought it up with the hostess and she said that was how the seats worked. Very uncomfortable flight. I wouldn't book with them again for that reason alone.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"1minus"

Review

Ok, for years i'm flying with Cathay Pacific. It's safe, pilots and FA are the best in world and the Cabin is modern. Inflight Entertaiment one of the best! Some amenties are now missed, a wake up towel, Night Kit and here and there some things, i think is now at every airline. Meals are good. Ok, now the new thing...the seats in Economy Class: Positiv is that you didn't get the back seat in your face anymore. neative: sleeping; no chance. This seats are ok for short haul flights , but def not for long haul!

But safety first, i my rwason to choose CX. I will always choose CX if i fly via HK!!

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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