SYD-CPT (via KUL) return My wife, two young children and I were scheduled on Malaysia Airlines flight MH0202, Cape Town to Kuala Lumpur on Thursday, 14 April at 13:40. The flight was delayed due to an electrical fault.From the beginning the Malaysia Airlines customer service was atrocious! Information was sporadic. Malaysia Airlines representatives were non-existent. On the 14th, we were kept on a hot, uncomfortable plane whilst engineers were trying to identify and fix the problem. When we were finally told to disembark and wait at the gate, there was no information being relayed for hours to the passengers. We were given a paltry ZAR60 per passenger to buy refreshments from the one and only cafe in the departure lounge. Then we had to queue for more than 2 hours to get some refreshments. When we finally got to the start of the queue, there was no food and drinks left! We eventually we got put up in a hotel. A conference room (Duncan room) was supposedly set up where passengers could be updated by the the Malaysia Airlines representative. However, the representative was nowhere to be seen. Instead we were met by two employees from the handling company that knew no more than what the passengers did. Despite the Malaysia Airlines representive being at the hotel, it was nearly impossible to get hold of him as he was spending most of his time away from the passengers and on his phone. Only after a passenger uproar did we finally get an update by 1pm, only to be told we will be tentatively put on a flight 2pm on Saturday, 16 April. On Saturday, 16 April, when were were back at the airport to check in (again!) there was absolutel chaos! My family and I were queing for more than 1 and a half hours hours before reaching the check-in desk! When we finally boarded the plane, the plane departed 2 hours late! During the flight, it was discovered that the entertainment system did not work. So after all, we had to endure an 11 hour flight on a supposedly repaired and checked aircraft, with no inflight entertainment. We arrived in Kuala Lumpur 2 hours late and then again had to queue for hours to get our onwards boarding passes to Sydney, only to learn that we had a 13+ hours wait till the 22:10 MH0123 flight to Sydney! Although Malaysia Airlines put us up in a hotel, the hotel was an hour's bus ride from the airport. You would have thought that after all the waiting and queing Malaysia Airlines put its passengers through, it would put the passengers up in the hotel that was right there at the airport. We finally arrived in Sydney Monday morning - 3 days later than when we originally should have arrived! This means both my wife and I had to take 2 additional days off work to recover from the jetlag, exhaustion and stress from the ordeal. I will never fly Malaysia Airlines again, nor recommend it.