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Cape Town - Dubai Flight Reviews

Cape Town
Dubai
Emirates
Global
58.2 total score
15 reviews
47% Recommended
53% Value for Money
3.3/5 Customer Service
Cape Town-Dubai route
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
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Tue, 09/20/2011 09:18 PM
CPT » DXB » CDG
From Cape Town International Airport (Cape Town) to Charles De Gaulle Airport (Paris) via Dubai Airport (Dubai)
3 out of 5
Beware of Emirates by weight checked bag policy
I was attending Cape Town Univ as an exchange student & found a cheap one-way fare CPT to Paris ($570) to meet my parents for a few leisure days before returning home with them to the USA on a separate ticket. Unfortunately I became a victim of Emirates’ strict checked baggage allowance. I am used to checking bags & paying “by piece” with a flat overweight fee, but since my USA destination was not on my Emirates ticket, I was subjected to their “by weight” policy. Emirates’ policy is 30 kg maximum for all checked bags & their excess baggage rate is ZAR600/kg. I had 1 bag at 30 kg and a second bag at 28 kg, so the fee was close to $2,400! I was horrified since my fare was only a fourth of the cost. To Emirates’ credit, they took pity on me & made an exception & only charged $800, which is still excessive in my opinion. I hope someone can learn from my experience. When choosing an airline, read all of the fine print & determine upfront all of the fees that may be added to see what you’re ultimately paying for, because sometimes that cheap fare doesn’t end up so cheap after all.
Recommended: No
Value for money: No
Customer Service: Satisfactory
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Air Travel Survey: What do you consider before booking a flight?