Cairns - Sydney Flight Reviews

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Cairns-Sydney route
Jetstar Airways
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Global
Virgin Australia
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Virgin Australia
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Cairns
Sydney
Jetstar Airways
Global
31 total score
27 reviews
19% Recommended
33% Value for Money
1.8/5 Customer Service
Cairns-Sydney route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Virgin Australia
Global
61.2 total score
18 reviews
56% Recommended
56% Value for Money
3.3/5 Customer Service
Cairns-Sydney route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
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Sat, 01/26/2013 08:54 PM
CNS » SYD
From Cairns Airport (Cairns) to Kingsford Smith Airport (Sydney)
1 out of 5
Don't take diving gear on their flights!
I must first provide an explanation: When the safety demo is shown to passengers - a buoyancy compensator is used (not a life vest or jacket) with 2 cords to pull. Each cord is attached to a 28 gram 3" lg CO2 cylinder for inflation. If there are 200 passengers - there are 400 cylinders on each flight. Which means they are safe to have on any aircraft. Our original flight was missed because they changed the time. I just paid about $1,000 for the 3 of us to catch Virgin Au to Sydney because we had a connecting flight to go to Auckland. Just before take off I was told I had to leave the plane with my check in or fly without it because my buoyancy compensator used in snorkeling had a 28gr CO2 cylinder attached. I told them to unscrew it. They said they could not unless I stayed behind to watch. When we landed in Sydney I was told the pilot thought it over and said if I called and gave permission, they could remove it from the bag. I also had 4 spare ones in the their original package that were also taken (without permission). It took 3 days and many ph calls to finally get my bag. At one point I was told my bag was lost. Then I was told it was in quarantine. I called customs and they said they don't quarantine bags. The delivery guy was going to wait another day if I had not called again. It caused me to miss a tour. On the way back we stopped in Fiji for a dive. No one had any cylinders so I had to risk my life by taping up the hole where the CO2 screwed in. Most of my life I've wanted to go to these 3 countries and now thanks to them I hope I never see them again. All of this because they can have 400 cylinders on board and they just had to ruin my vacation of a life time over just one. I hope others can find out just how stupid Virgin Au airline is.
Recommended: No
Value for money: No
Customer Service: Very Poor
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Fri, 11/09/2012 11:35 AM
SYD » CNS
From Kingsford Smith Airport (Sydney) to Cairns Airport (Cairns)
1 out of 5
A reason for cancelling flights was too much to ask!
After Jet Star called me at 10am to advise me that they had cancelled my flights and had decided to postpone them for 4 days leaving me with no explanation why, as well as no alternative or compensation offer for the extra 4 nights of out of pocket expenses i was going to have to pay they repeatedly hung up on me when i called them frustrated trying to determine an explanation for this inconvenience and refused to transfer me to a supervisor. I had previously organised travel insurance for myself and my partner for experiences such as this however the insurance company obviously will not except a claim without a REASON from the company that I am claiming against. Once again at 5pm for 6th that day calling Jet Star I was advised after an hour conversation for arguing back and fourth trying to explain to the employee on the phone what travel insurance means and how the process works, he proceeded to read Jet Stars policy to me and advised me that it would take 10 days to receive an email giving me a reason to why my flight was originally cancelled. The customer service is appalling, the staff in the call centers do not understand English and they themselves are difficult to understand. Once i was able to speak to a supervisor he was arrogant and unbelievably rude, and threatened to hang up on me more than once due to my frustration. I have NEVER imagined a worse company with worse customer service abilities and completely unjustified policies, it is not legitimate to make to passenger to out of pocket due to the incompetence of a multi million dollar organisation. I black list Jet Star.
Recommended: No
Value for money: No
Customer Service: Very Poor