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British Airways Reviews
"BA offers a very professional service"
Mauritius-Gatwick 24th September 2014.
British Airways. B777-200
Usually for my roughly twice-a-year trips from Mauritius to the UK I don’t use the BA nonstop service.
So as I settled into my seat at the back end of the economy cabin on the BA777-200 flying to London (Gatwick) and prepared myself for the almost 12 hour long nonstop sector, I asked myself the question… what am I doing here on British Airways ?…
It’s an old 777-200 with three abreast seating throughout ‘World traveller’ section. I am at the window & I had to pay quite a bit extra on the fare to be sure of a preferred window seat Then the final disadvantage, that BA operates Mauritius to Gatwick-, and I had to transit/connect for my New York flight at Heathrow Airport.
Then I remembered – I wanted to tryout the BA Dreamliner to the USA and their new A380 for the return from LA . The total fare on BA using midweek service and only one stop-over on the way out (although for 19 hours I could overnight in London.) revealed that quite a substantial economy was possible over doing the MRU-LHR sector on another airline and then connect transatlantic– so here we are- getting the advantages of a through fare and having to take in the disadvantages of an airport change in London..
No Airline flying out of Mauritius offers flights to New York through Heathrow.
I paid in advance for a seat selection, for all the sectors. MRU-LGW/LHR-EWR/LAX-LHR/LGW-MRU. and monitored the seats maps on ‘Manage my booking’.
Here’s a tip. 24 hours prior to departure all the remaining unbooked and paid in advance seats are ‘released’. However if you think that by checking in on line 24 hours in advance you will get the whole choice of all the remaining ‘available’ seats- think again.
I checked the seat maps or my flights a few hours before the deadline and saw lots of ‘available’ places. when I checked again just exactly 24 hours prior to departure – I was surprised to see almost no available seats were left for online check-ins and those that were ‘available ‘ were not worth having! So, where had all those previously ‘available' seats gone in that short time? I have no proof but can only presume that the airline retrieves them and does not make them available to on line check-ins.
I also noted when checking in on-line from Mauritius that I could not check in all the way through to New York even though I was going straight through. I had to re-check in the LHR-EWR sector in the UK which I could not do 24 hours in advance-as I was still in the air!.
BUT be warned from my experience. If you don’t book & pay for a specific seat and hope that.
‘On line check in’ passengers will get the pick of what is left over 24 hours in advance- think again….at least on BA
So beware, it seems that on-line check-in passengers who have not already chosen and paid for their seat are at a distinct disadvantage as far as seat selection is concerned.
The flight Mauritius-Gatwick is a long day flight and all seating in three abreast.
In my opinion the IFE on BA is abysmal. I could not find any films that I wanted to see –or any music that I wanted to listen to- unless you are interested in almost unknown musical groups. But that’s a matter of opinion.
The on board service and the food selection offered was very good.
The flight on Sept 24th from Mauritius to Gatwick was on time and safely operated.
The flight Heathrow-New York (Newark).
The Dreamliner flight that I had so much looked forward too was marred by a long delay at Heathrow.
The 16.30 pm departure on Sept 25th was listed as having a New Departure time of 17.40 (you notice not a delayed time or a late time – but a New Time).
This was then amended to an even later ‘new’ time – and intending passengers grouped around the Customer Service desk in Terminal 5 to get news on the situation. A delay due to technical fault was announced- there were some raised voices on the resulting inconvenience.
Refreshment vouchers for 5UKL were offered.
The flight eventually took off at 18.30 and landed in Newark at 21.30 local time.
I had been informed in advance that many passengers had found the Dreamliner’s of BA not living up to the name, finding the seats narrow and cramped with no leg room and less personal space.
I found the seats OK. The window shade is electronically adjusted-but is also master controlled by the crew- so it is they who decide if and when you can see out of the windows or not
The reason for the delay was variously explained from a technical problem by the ground staff, to a delay in positioning the aircraft from the maintenance base to the gate, by the crew.
I’m not sure I would like to do a very long flight in a Dreamliner – as it is all three abreast seating in World Traveller. I would prefer to opt for an A340 or A330 which mostly have lots of two abreast seating.
For the return trip on Wednesday 8th October from LAX to LHR – I had booked & paid for a seat on the upper deck (it was not cheap), and again observed on the seat map that there were very few seats left for on line check ins 24 hours in advance. I wonder if the ’available’ seat are retrieved by the airline and held back for Airport check ins.
I was pleased to see that at LAX check in for BA those passengers who had already checked in on line were given priority check in at specially designated desks and avoided a long queue
Cabin baggage storage on the Upper deck of the A380 is a problem. It pays to get on board early and literally ‘bag’ a place.
The advantage of a window seat on the upper deck is that there is a cupboard area between the seat and the window and by bringing a cushion –or a bag to lean on – I was able to get the best night’s sleep ever on a long overnight flight.
In the morning I asked the cabin attendant to request the person in front of me to upright her reclined seat so that I would have room to manage my breakfast. She informed me that she was not permitted to wake people up. So I had to manage as best I could. In fact breakfast was little more than a croissant in a box. I then wondered what would happen for the landing if the person in front of me was still asleep. I was amazed to see that she was allowed to continue to sleep with seat reclined during the landing!
On the return Gatwick to Mauritius on October 14th I had booked the only two abreast seats at the rear of the World traveller section- and it was worth the money (quite a lot of money!).
No problem with a reclined sleeper in from this time and the hot and full breakfast offered on this flight was most welcome and enjoyed.
A good flight and a good crew.
Our dream trip & it turned out to be a nightmare. We started out at BWI airport to Heathrow airport & continue to Barcelona. The trip begins with a very rude flight attendant. She yelled at me because the passenger in front of me slam himself on his seat when my 13 yrs old daughter seat and tray was down with a full glass of Sprite. I put out my hand to stop the chair from shaking so the drink would spill. The flight attendant pointed her finger at my face and said" don't even think about saying anything". She catered the entire flight to that family because they were speaking the same language. When we arrived to Barcelona we found out our luggage were lost in Heathrow airport due to the conveyer belt broke down. We spend 4 hrs in line to make a claim. The claim department said we will received our Luggages the next morning at the hotel we stayed in for 1 night before we get on our cruise ship. The day after the luggage had never came so we had to leave to go on to the ship. We went to the ship's customer relation and tell them our situation. They (Royal Carribean) contacted the BA and they told them that we will get our Luggages the next day. Each day we spend at least 4x a day in line at the customer relation for update of the luggage. Same answers " the next day". Six days came and gone (no Luggages). Finally, the first luggage came at the night before we leave to go home. We got the message said that the rest of them will be waiting for us at the Barcelona airport to be pick up. We had to leave to embark the ship earlier than we suppose to so we can retrieve our remaining 2 pieces. When we get to Barcelona airport, we only found 1 luggage. The claim luggage area was a mess. It was a big area with no security so anyone can come and just pick any luggage if you want. So we had to go to the claim area again to file the claim. The person there was very rude and didn't want to help us. The last piece finally came to our house 8 days after we got home. The expensive costume jewelry were stolen. Well, during our cruise our family were not able to go to any of the formal night because of the inappropriate clothings. No pictures of our trip. Every night we have to wash our under garment for the next day. We couldn't buy any clothes on the ship because they didn't have our sizes. We didn't have any extra times to purchase any clothes each ports because our excursions start 730 a.am.- 6:30 p.m.. We had to go to the ship doctor for our medication that required to take daily. We had to go to specialty restaurants because of inappropriate clothings. We spend a lot of money for wifi to stay in touch with BA For the update our Luggages. Royal Caribbean were wonderful to us for giving us all the toiletry and t- shirt for nightgown & robes. They charged our phones everynight for us. We leRned a lot with this trip. I will never fly with BA. We will only pack for carry on only. It was a big lesson we learned. I have been contacted the BA customer service since We got back to help me to connect me to the right person to tell them the experience but they would not help me. Horrible customer service.
"I need my refund back"
My name is Asif Aman Booking Ref no ZPNVDX & my wif's name is Rochelle Vergara Booking Ref no 2XGCMG.
We are frequent traveler & always wanted to fly with British Airways this time around we planned to go to Italy stopping over Heathrow for few hours so we thought this is the perfect time to fly via British Airways which resulted into booking of British Airways BA0106 Dubai to London & BA0548 from London to Rome. Everything was looking great online check in was done until we reach airport counter to drop our bags 3 hours prior to flight departure & with all my surprise I was asked for a transit visa since I am holding a Pakistani Passport but for my wife it was fine since she is holding Philippines passport, Since I was not having transit visa so the BA airport counter Supervisor informed us that the only option is that we book another flight & we can have this ticket fully refunded back as he will mark in BA system as Offloaded so after getting this confirmation that we will get our money back we had to struggle at airport for more than 4 hours then we took another airline flight & continued our tour during our tour we tried to reach BA online & by phone in Rome but never got a proper reply.
Upon our arrival back first thing we did to reach BA Dubai office & to made our experience worse we came to know by your representative that we were NO SHOW in your system & we can not going to get full refund but only 355/-AED it was really bad since we were told that we could get full refund back at airport which prompted us to book for another airline if we were told the same that we are not going to get full refund atleast my wife could have taken BA flight to reach Rome where we were going to lose one ticket only but that wasn't the case then we ask your rep at BA Dubai office if we could rebook the flight to London Heathrow only since we are planning to travel to UK next year but the answer was as expected straight NO we can not since the ticket terms & conditions were restricted. We work in Hospitality as well where we were taught & its in our practice that there no NO in customer service we always have to come up with solutions & if there is a mistake from our side overlooking the Visa requirement to take BA flight which was never the case with KLM, That was an honest mistake unknowingly happened which can be reconsidered atleast by rebooking the flights.
Based on my short experience with BA to be honest I don't expect that my above problem will be taken care of but still hoping against hope that may be still us & our family & friends can trust again British Airways in future travel by resolving above issue.
"Flat beds inn business cabin too short and flying backwards"
Nowadays price is not everything!
Business clas is made to travel at higher comfort and to be able to work.
Since there are too many seats squeezed in the business cabin on this Boeing 777 flight there is very extra litte space on the sides of the seats. Swiss and Lufthansa, and others place 6 passengers in one row and here there are 8 squeezed in!
Even if the seat cushion maybe 20" wide, while BA claims the competition offers only 19", the arm rest and space on the side to the seats is nearly as narrow as in the economy class!
In addition the pseudo-lie flat beds are TOO SHORT for normal men above 182cm or 6'! A short lady can sure lie flat on these narrow things.
However, people are seated facing each other and will be be separated with a little opaque plastic window which comes up betweeen the chairs after take off (see picturs on google!). This way the travelers in the isle seats cannot look outside the windows and people in the windows seats fly backwards.
This whole contruction looks like a ticket office or a train office thing where you can hand money and other things trough.
For the passengers seating in the isle row it is indeed very disturbing then because the staff has to have this window thing drive down whenever they pass food, drinks, nuts and other things by your nose to the passenger at the window seat. After that this plastic window drives back up again. Very annoying!
All, in all, very very odd and too short and not comfortable seats at all!
For normal tall business man not recommendable, although it might be cheap - but the standard and space explains the price!
I will try to convince my company not to book me on this flight ever again!
Food was suppose to be hot but it was cold. Never flying with them again!
"really bad customer service - lost baggage"
We talked to Mukul in new Delhi who works for BA baggage tracing to find out about the lost baggage. We told him that we have baby food and medicine in the baggage and please make sure that the bags are on the next flight to Chennai and he says British airways can not guarantee anything. When I tell him I want to talk to his manager, he says he does not report to anyone. I asked if I can talk to another agent, he says hang-up and try again. I tried to make him understand how imp. the medicine is for my 6 month old baby, he says BA does not guarantee anything. so there you go folks "Bitish Airways does not guarantee anything", they want your money though. so gamble your luggage with british airways.
I was supposed to travel with my dog on the 19th of April. I'm moving to
India for work and had arranged everything over a month ago.
I got in touch with passport for pets (recommended by BA) who booked
everything for my dog. They informed me I needed a some paperwork sorted
before I fly. Which I did. Everything was ready. However a day before I was
supposed to fly, BA called to inform me I needed a clearing agent in India
and some more paperwork. On inquiring we found out it takes 25 days to get
that paperwork sorted!
So I had to change my booking because BA forgot to inform me when I first
booked a month ago. However I have been charged 150 quid to change my
booking for no fault of mine! I was more than happy to fly the same day!
Moreover, as I was relocating to another country, I had cancelled my phone
account, my internet account (I work from home) and given up my flat! All
my luggage has already been sent via cargo 2 weeks before I was due to
travel! It's all in India whilst I'm still stuck here!
This mistake from BA has nearly cost me my job as I was supposed to start
work this week and I couldn't. Not just that but my hours have officially
been cut down because I have no internet connection! I'm down from working 34 hours a week to 17 hours a week!!!
I am furious with the way everything has been handled! And to charge me 150
quid for a mistake they made is unacceptable!
I have been trying to get in touch with them for the past 2 weeks - emails, phone, everything! But no one has bothered getting in touch. This is absolutely disgraceful and I'm NEVER traveling with them again. Their customer service is appalling! STAY AWAY!!!
"British Airways Lost Our 3 Bags"
My wife and I are living in Belgium now, but over the Christmas holidays we travelled back to the U.S. to visit our families and friends. Then on January 1st we took American Airlines flight 3207 out of Lubbock, Texas. This flight was delayed almost 2 hours, meaning we were going to miss our connection in Dallas. Our final destination was Paris, France, where we had already purchased train tickets from the airport back to our home in Gent, Belgium. We gave ourselves 6 hours from flight arrival time to train departure, but still we would have missed our train, which meant we would have to purchase new train tickets (at about 120 euros each). After finally being transferred to an AA supervisor, we were rerouted from Dallas to London (AA 78) and then to Brussels (BA 402). Upon arrival in Brussels, our 3 checked bags were nowhere to be seen. Immediately, we filed a report with the baggage services in the Brussels airport, who assured us our bags would arrive soon and be delivered to our house.
That was 17 days ago. Since then we have called both British Airways and American Airlines and the Brussels airport baggage service many times. Each time no one has had any information to give us about where these bags could be. They don’t know where they were lost, how they were lost, or when they might suddenly reappear. We have now filed a claim for lost luggage, but again we haven’t heard anything about this either.
My wife lost basically her entire wardrobe because she had been on a cruise with her family in Hawaii as well as spent a week in Colorado, so her summer and winter wardrobes are now both gone. We had to go to a wedding so our formal attire was included as well, along with several Christmas presents received from our families. Now back in Belgium, my wife has no winter clothes or coat, and because we work for a non-profit ministry here we don’t have the money to go out and buy her a whole new wardrobe. I know the holidays are an extremely busy time for airlines and I could understand having some mishaps, but it’s frustrating that after 15 days we know exactly as much as when we started this process. How could all 3 of our bags simply disappear?
Not only that, but the customer service we’ve received when calling the numbers provided by the airlines has been pitiful. First of all, the main number we were given is for a call center in Thailand and none of the numerous employees we’ve talked to speak adequate English. I can barely understand them, and apparently they can’t understand me either because after describing the external features of our bags I checked our file online only to find they had written the description wrong. Supposedly, I should be able to go online at www.infopir.net and edit the description and contents myself, but when I click on the bag I want to edit, all I get is a blank page. I feel like British Airways is intentionally making this difficult for customers so they don’t have to take responsibility for losing people’s property.
I either want our bags back or I want the BA to take responsibility and fully compensate us for what they lost. Has anyone else had this problem with British Airways or American Airlines? How did the airlines respond to you? We have flown with these airlines many times in the past, but after this experience I doubt we’ll ever fly with them again.
"Dear British Airways,you suck!!!!"
Dear British airways, you suck!
Thanx for having us put up with your rude stewardess and collect points for 3 years only to deny any use of points and no upgrades. Now I understand why people sometimes poop on the beverage carts!!1
"AWFUL CUSTOMER CARE!!!"
Flight from New York to Vienna though London Heathrow on New Years Eve. Very boring celebration, one line from the captain around midnight, no sparkling wine, no nice food.
Very poor customer care when you need to handle anything about the luggage. Their hotline is never available, they never reply to emails.
I will never again book a flight with British Airways.