British Airways
British Airways Reviews
"My preferred trans-atlantic airline"
Quick and efficient connection at Heathrow in T5 - although security screening a bit of a holdup (BAA get your finger out). LAX flight by Boeing 747 which can feel cramped in economy although decent personal IFE system, good food and beverage service help to alleviate 11 hour journey. Even managed a snooze.
Same experience on return.
Decent price, service and value balance.
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Share"worst seating assignment policy"
Unless you pay, you can't select a seat until 24 hours before departure. Now I'm flying with my daughter and we can't sit together. The fee for the whole trip to simply be able to sit together would be $240 round trip. Anyone else think it's outrageous?
Share"Excellent, as always"
Late February, medium haul flight from Athens to Heathrow with a B767-3ER four class configuration, not the usual B767-300 that you see in this route. It was a nice change as I make this route several times a year, try always to check which flight of the day has the 767 and book that one to fly with, there is a really good change to fly without someone seating next to you, as the configuration is 2-3-2.
Staff welcomes you on board with a smile and if they can they will address you with your surname when checking the boarding pass to show you which way to follow for your seat (not that I need it, but they are doing their job).
Welcoming note from the captain as we wait for the pushback, relaxed tone, giving out a verbal map of the flight path we were going to follow and as always advising to watch the video demonstration!
Leaving Athens is usually 5-15 minutes after scheduled time unless the air traffic controllers are on a strike.
On board, crew comes out with soft drinks the minute the seatbelt sign is turned off. Meal is served about half hour-45 minutes later. 3 out of 5 its a pasta meatball escorted with a salad that I usually not eat, always sweet desert. They do come by with tea and coffee pretty fast I think, sometimes I haven't even finished my meal (ok, I watch the movie at the same time so I eat slow). We see the crew for tray collection after the meal and then on duty free and before landing once again.
Captain make a short announcement usually above France before the Channel to let us now how we are proceeding.
Been flying BA for the past 4 years as a busy frequent flyer for European destination and I have always been extremely pleased with the service I receive.
Share"Great cabin crew"
That was the first time flying with British Airways on a B747 on the London-NY route and I appreciated the service I had. They are better than Lufthansa, the staff is more helpful than LH's. Cabin crew was great, very professional and helpful. The flight was fine, food was good and sufficient. A recommended airline!
Share"Ba"
Late arrival and difficult to get from airport by public transport.
ShareYou are supposed to share your experience with BA. a late arrival doesn't tell me smth.
And the issue of 'difficult to get from airport' is not actually supposed to be in this section but on the airports section.
[DLR is available from outside the airport as well as bus and taxis. Unless it was a weekend when the dlr was closed for works, which even then they do have replacement buses running; public transportation is pretty easy to LCY airport]
I don't really know you have rated based on what you have written.
"Top marks to the cabin crew"
The whole experience from ticket purchase to leaving the aircraft in Dusseldorf was what every airline should aim for. Buying the ticket was simple without any extra charges for bags, priority boarding etc. There was a rather steep £4.50 surcharge for using a credit card. Check-in online is optional and enables you to choose your seat. Bag drop at LHR Terminal 5 was smooth and efficient - a concierge could not have done better. Boarding was done smoothly with a welcoming cabin crew aboard the aircraft. Leather seats with adjustable head rests, reclining backs and plenty of legroom made for a very comfortable 60min flight. A free snack and tea or coffee were served but no bombarding with sales of duty free, further food and beverages, lottery tickets or other preferred partner sales. Throughout the cabin crew were professional and, efficient and friendly. The flight arrived on time.
If all BA flights are like this I am flying BA short haul more often.
Share"Bait & Switch"
I went to British Airways to buy our tickets, because that is who we wish to fly with. I did not buy them through Priceline or some other mass media advert, but on British Airways website. Our flight is (Brithish Air) BA1509, only it is a BAIT & SWITCH! They put us on American Airlines. We HATE American Air! This is not who we wanted or bought with! We were told it would be $2,500.00 per PERSON to fix! What a joke! We have opened a complaint with the BBB, and I will shout it to all I know, BRITISH AIR IS A BUNCH OF CROOKS!!!!
ShareUnless you have booked another flight on the day and they rebooked you themselves for that flight without asking ok, otherwise I don't see a reason why you are raising a complain or why you have written the review.
It was clearly stated on the booking process online that the flight was operated by AA and not BA; I know cause I 've been booking online from their website for almost 4 years now and it is always been the case from which airline a flight is operated on the booking process when you select which flight exactly you want.
As for the fee they asked it depends on when you actually asked for the ''correction'' which is actually a change on your original plans, for example if you asked it on the airport just before you travel, oh yep its gonna hurt; otherwise it depends on the terms and conditions of the tickets selling class.
Sorry but the only thing I see here based on what I read is just a pissed off passenger for a mistake they did originally.
"probably my favorite european airline"
I've flown many times British Airways and other airlines and never had a problem with them... The service in Business class is really good. This is probably my favorite european airline. Now, I always use BA for leisure trips, as far as I can!
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I agree with you .
When planning a long haul (say 8-12 hours) trip, seating does make a difference and is an important consideration.
After all who wants to go as a pair and then be separated from ones travel companion or find oneself in the middle of three in the middle seats –squashed in for 10 or 12 hours!
I travel long haul 4 or 5 times a year and so when l am planning the flight and am shopping around the various airlines offers, I most often find that the competition can come up with a better deal than BA in price and customer service after these charges for seat assignment are included.
Most other Airlines offer a seat assignment policy without extra charge.
Although BA is undoubtedly a good Airline, it means that I most often go for the competition, which turns out to be not so bad!
This means that I rarely travel on BA since the introduction of this quite high extra charge for requesting a seat assignment in advance of on-line check-in,.
For short haul the situation is a bit different- but even then the BA seat assignment in advance charge makes me think twice about choosing BA.