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British Airways Reviews
I was supposed to travel with my dog on the 19th of April. I'm moving to
India for work and had arranged everything over a month ago.
I got in touch with passport for pets (recommended by BA) who booked
everything for my dog. They informed me I needed a some paperwork sorted
before I fly. Which I did. Everything was ready. However a day before I was
supposed to fly, BA called to inform me I needed a clearing agent in India
and some more paperwork. On inquiring we found out it takes 25 days to get
that paperwork sorted!
So I had to change my booking because BA forgot to inform me when I first
booked a month ago. However I have been charged 150 quid to change my
booking for no fault of mine! I was more than happy to fly the same day!
Moreover, as I was relocating to another country, I had cancelled my phone
account, my internet account (I work from home) and given up my flat! All
my luggage has already been sent via cargo 2 weeks before I was due to
travel! It's all in India whilst I'm still stuck here!
This mistake from BA has nearly cost me my job as I was supposed to start
work this week and I couldn't. Not just that but my hours have officially
been cut down because I have no internet connection! I'm down from working 34 hours a week to 17 hours a week!!!
I am furious with the way everything has been handled! And to charge me 150
quid for a mistake they made is unacceptable!
I have been trying to get in touch with them for the past 2 weeks - emails, phone, everything! But no one has bothered getting in touch. This is absolutely disgraceful and I'm NEVER traveling with them again. Their customer service is appalling! STAY AWAY!!!
"British Airways Lost Our 3 Bags"
My wife and I are living in Belgium now, but over the Christmas holidays we travelled back to the U.S. to visit our families and friends. Then on January 1st we took American Airlines flight 3207 out of Lubbock, Texas. This flight was delayed almost 2 hours, meaning we were going to miss our connection in Dallas. Our final destination was Paris, France, where we had already purchased train tickets from the airport back to our home in Gent, Belgium. We gave ourselves 6 hours from flight arrival time to train departure, but still we would have missed our train, which meant we would have to purchase new train tickets (at about 120 euros each). After finally being transferred to an AA supervisor, we were rerouted from Dallas to London (AA 78) and then to Brussels (BA 402). Upon arrival in Brussels, our 3 checked bags were nowhere to be seen. Immediately, we filed a report with the baggage services in the Brussels airport, who assured us our bags would arrive soon and be delivered to our house.
That was 17 days ago. Since then we have called both British Airways and American Airlines and the Brussels airport baggage service many times. Each time no one has had any information to give us about where these bags could be. They don’t know where they were lost, how they were lost, or when they might suddenly reappear. We have now filed a claim for lost luggage, but again we haven’t heard anything about this either.
My wife lost basically her entire wardrobe because she had been on a cruise with her family in Hawaii as well as spent a week in Colorado, so her summer and winter wardrobes are now both gone. We had to go to a wedding so our formal attire was included as well, along with several Christmas presents received from our families. Now back in Belgium, my wife has no winter clothes or coat, and because we work for a non-profit ministry here we don’t have the money to go out and buy her a whole new wardrobe. I know the holidays are an extremely busy time for airlines and I could understand having some mishaps, but it’s frustrating that after 15 days we know exactly as much as when we started this process. How could all 3 of our bags simply disappear?
Not only that, but the customer service we’ve received when calling the numbers provided by the airlines has been pitiful. First of all, the main number we were given is for a call center in Thailand and none of the numerous employees we’ve talked to speak adequate English. I can barely understand them, and apparently they can’t understand me either because after describing the external features of our bags I checked our file online only to find they had written the description wrong. Supposedly, I should be able to go online at www.infopir.net and edit the description and contents myself, but when I click on the bag I want to edit, all I get is a blank page. I feel like British Airways is intentionally making this difficult for customers so they don’t have to take responsibility for losing people’s property.
I either want our bags back or I want the BA to take responsibility and fully compensate us for what they lost. Has anyone else had this problem with British Airways or American Airlines? How did the airlines respond to you? We have flown with these airlines many times in the past, but after this experience I doubt we’ll ever fly with them again.
"Dear British Airways,you suck!!!!"
Dear British airways, you suck!
Thanx for having us put up with your rude stewardess and collect points for 3 years only to deny any use of points and no upgrades. Now I understand why people sometimes poop on the beverage carts!!1
"AWFUL CUSTOMER CARE!!!"
Flight from New York to Vienna though London Heathrow on New Years Eve. Very boring celebration, one line from the captain around midnight, no sparkling wine, no nice food.
Very poor customer care when you need to handle anything about the luggage. Their hotline is never available, they never reply to emails.
I will never again book a flight with British Airways.
"London to Barcelona and vv. Using A320’s there and an A319 back."
Both flights were excellent.
Terminal Five at Heathrow is the best.
The flights to and from Barcelona were on time and superbly operated.
My only regret is the British Airways seating policy whereby one has to pay extra for seat selection in advance.
I checked in on-line for my BA flight 24 hours in advance and even then had to sit separately from the friend who was travelling with me.
No chance to do an on-line check on the way back- No facilities at the hotel I was staying at, but the airport staff were very helpful and I got a good seat just where I like to sit.
Overall it was a trouble free trip and all flights were on time and safely operated.
Passenger comfort& having to endure cramped conditions continues to be an issue on long hauls as far as I am concerned, but I realize that the answer is to upgrade to get what used to be standard in the old days of flying.
"Sloppy ground staff but a nice flight"
After a disappointing experience with the British Airways mobile 'app' (which didn't work on my outbound flight or for the return flight to London), I had to collect my boarding pass from the self check-in machine at the airport. My flight, BA8093, was again to be operated by bmi Regional for British Airways.
Collecting my boarding pass, I joined the short queue for bag drop, and there were three staffed counters, yet only one was accepting passengers. The others appeared too busy with their personal conversations.
Once called forward, I was told that I could not check in for my 5.15pm flight until 3.20pm (1 hour 55 minutes before departure). I had arrived around 2 hours 30 minutes departure and was surprised to hear this. British Airways' domestic check-in policy certainly does not state that check-in is not possible until a rather random 1 hour 55 minutes before departure. I suspect this was some ridiculous made-up policy of the Servisair handling staff.
Returning at the time I was told to, I again found myself in a short queue, and again waiting longer than was necessary because of yapping staff, who insisted on chatting amongst themselves and not seeing to their passengers. The difference in quality between the British Airways staff of Heathrow and the Servisair staff of Aberdeen was remarkable, almost unbelievable!
Finally rid of my suitcase, I continued through to departures, which took a fair amount of time. Traffic at Aberdeen is mostly smaller propeller-driven aircraft, but with a handful of larger jets in, the queuing time was inevitably longer. It took about 20 minutes to clear security.
The departure lounge was a lot smaller than expected and with few seats available, I went to gate 10, which was deserted, and sat myself down. My gate (number 7) was directly opposite, so it seemed like the best place to be.
At about 4.45pm, an announcement was made to say that the flight would actually depart from gate 3, so a short walk back to the main gate area was necessary. Boarding began shortly afterwards, and I heard a member of staff report that the load was 47 passengers (out of 49 seats available).
The lone crew member looking after the flight today lacked the professionalism of the crew member on the outbound flight; she took less pride in her appearance and she was a lot more casual with her service. It took some time for her or her flight deck colleagues to welcome us aboard.
It wasn't until after the door had been closed that we were welcomed aboard by the captain and told about our route, weather en-route and flying time, which was again to be 1 hour 20 minutes. Right on time, the aircraft (an Embraer ERJ-145) pushed back and taxied the short distance to the runway, getting airborne without delay.
The flight itself was uneventful, and the service, whilst basic, was sufficient. Complimentary drinks were served (including alcohol) and the snack was a packet of Mediterranean cheese and tomato crisps - not quite up to the standard as the outbound flight.
With the service items cleared away, the aircraft descended into a cloudy London Heathrow and landed after a little while of holding, right on time. Exiting the runway, it was a short taxi to domestic arrivals at terminal 1. Getting from the aircraft (via the steps) and into the terminal was very quick and hassle-free, but the baggage delivery was painfully slow. The small group of passengers who had checked bags in gathered around the information screen, only to be told to 'Wait' for around 30 minutes before the belt number was announced.
All in all, it was a really great set of flights. bmi Regional did a great job of operating the flights for British Airways. And although there is thankfully a future for bmi Regional, it's a shame that we won't be seeing them at Heathrow for very much longer! The former bmi slots will be taken over by British Airways.
"An enjoyable flight operated by bmi Regional"
With the recent goings-on between bmi and British Airways, what once would have been a bmi flight to Aberdeen was today a British Airways flight with a British Airways flight number, but operated by bmi Regional. It was all very confusing!
On arriving at terminal 1, I collected a boarding pass from the self check-in machine and waited in a short queue at the bag drop, which took just 2-3 minutes to clear. The bag drop itself took a matter of seconds and I was soon on my way through to departures. The British Airways staff were polite, professional and very efficient.
Arriving in the domestic departures area, I took a seat and watched out of the window until my 8.55am flight was ready to board. Whilst the selection of shops in this part of the terminal isn't up to much, the views to the north side of the airport are quite impressive, and they help to pass the time.
At around 8.30am, the flight was called for boarding, and being one of the smaller Embraer ERJ-145 jets, it was necessary to board the aircraft via the built-in steps. Given that there are only 49 seats on the aircraft and a load factor of around 60% on today's flight, there was absolutely no need to board the aircraft by row numbers. Going down the stairs and onto the tarmac, we spent a good few minutes waiting outside, whilst two unaccompanied children were take aboard.
Passengers were welcomed aboard by a lady called Julie and she was great. A warm welcome was offered to all and boarding passes were taken, looked at, and each passenger was addressed by name. A very nice touch, I thought. I was surprised to see only one member of cabin crew on this aircraft. On last flying with bmi a few years ago, again on the Embraer, there were two of them.
My seat for the flight was 6F (a window) and the seat next to me (6D - the aisle) remained free. Getting settled into my seat, the captain introduced himself and the first officer, but he spoke so fast that little of what was said could be understood! I managed to figure out that a flight time of 1 hour 20 minutes was expected, but that was about all.
After a very fast taxi, we reached the southerly runway and departed to the west. There was no holding (unusually for Heathrow) and we turned out to the right, enjoying some spectacular views on a remarkably clear day.
The inflight service began soon after departure and included a complimentary cheese and ham panini and drinks from the bar. The snack was hot and tasty, and more than adequate for this relatively short flight. The sole member of cabin crew served all passengers in good time.
Another inaudible announcement from the flight deck was made, presumably to update passengers with position information and weather for Aberdeen, and the descent began not long afterwards, arriving ahead of schedule in a warm and sunny Aberdeen.
Disembarkation was quick, and getting through the airport was straightforward. I soon found myself at the one and only baggage belt for domestic arrivals, and my bag was quick to appear.
All in all, it was a great flight, and bmi Regional did a great job. The smaller Embraer aircraft offer fewer seats, and therefore a much more personal service.
"BA = Bloody Awful"
In a word: shabby. The service was slack, the food meagre and half-frozen, threadbare carpets, and to top it all the tray table broke off in my hands!
"Outrageus seating policy"
I have not paid 25£ for choosing my seat online and at they check in me only 40 MINUTES before the departure, because I had "to wait for the costumers who have booked their seat online" they told me! the result has been that I was among the last 5 people boarding and it's a miracle that I have not lost the flight! and my luggages arrived more than 24 hours late because they have not been able to board them!!! so I have lost a business dinner because in Sao Paulo at the 1st of May is a bank Holiday and everything is closed! I have written to the costumer service at least 15 times and they are ignoring my questions about their outrageous seating policy!!!
"My preferred trans-atlantic airline"
Quick and efficient connection at Heathrow in T5 - although security screening a bit of a holdup (BAA get your finger out). LAX flight by Boeing 747 which can feel cramped in economy although decent personal IFE system, good food and beverage service help to alleviate 11 hour journey. Even managed a snooze.
Same experience on return.
Decent price, service and value balance.