British Airways Reviews | Opinions of British Airways shared by travelers



British Airways

British Airways logo
IATA code:BA
ICAO code:BAW
Alliance: Oneworld
Overall Satisfaction:
2.4 out of 5
38.1% of people who wrote a review recommend flying with British Airways.
42.9% of people who wrote a review think British Airways offers a good value for money.
47.6% of people who wrote a review think British Airways offers a very poor customer service.
Classes of service
Economy
81%
Business
14.3%
First
4.8%
Customer Service
Excellent
23.8%
Good
9.5%
Satisfactory
9.5%
Poor
9.5%
Very Poor
47.6%
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How is British Airways ranked...?
#1
49.3 total score
24 reviews
46% Recommended
50% Value for Money
2.5/5 Customer Service
#2
46.2 total score
21 reviews
38% Recommended
43% Value for Money
2.5/5 Customer Service
#3
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#4
63.7 total score
5 reviews
60% Recommended
60% Value for Money
3.4/5 Customer Service
#5
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#6
28.4 total score
7 reviews
14% Recommended
14% Value for Money
1.9/5 Customer Service
#7
24.7 total score
4 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#8
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#9
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#1
63.7 total score
5 reviews
60% Recommended
60% Value for Money
3.4/5 Customer Service
#2
55.6 total score
6 reviews
33% Recommended
83% Value for Money
2.8/5 Customer Service
#3
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#4
52.7 total score
8 reviews
50% Recommended
63% Value for Money
2.5/5 Customer Service
#5
49.3 total score
24 reviews
46% Recommended
50% Value for Money
2.5/5 Customer Service
#6
47.1 total score
28 reviews
46% Recommended
54% Value for Money
2.2/5 Customer Service
#7
46.2 total score
21 reviews
38% Recommended
43% Value for Money
2.5/5 Customer Service
#8
44.3 total score
14 reviews
36% Recommended
43% Value for Money
2.6/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#11
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#12
89.3 total score
2 reviews
100% Recommended
100% Value for Money
4.5/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
81.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#18
77.3 total score
3 reviews
67% Recommended
100% Value for Money
4/5 Customer Service
#19
73.8 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#20
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#21
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#22
73.3 total score
1 review
100% Recommended
0% Value for Money
4/5 Customer Service
#23
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#24
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#25
70 total score
2 reviews
50% Recommended
50% Value for Money
4/5 Customer Service
#26
66.7 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#27
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#28
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#29
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#30
48 total score
4 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#31
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#32
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#33
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#34
36 total score
3 reviews
33% Recommended
33% Value for Money
1.7/5 Customer Service
#35
34.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#36
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#37
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#38
24.7 total score
4 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#39
24 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#40
20 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#41
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#42
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#43
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#44
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#45
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#46
16 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#47
16 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#48
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#49
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#50
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#51
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#57
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#58
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#59
10.7 total score
2 reviews
0% Recommended
0% Value for Money
0.5/5 Customer Service
#60
43 total score
21 reviews
33% Recommended
43% Value for Money
2.4/5 Customer Service
#61
36 total score
8 reviews
25% Recommended
38% Value for Money
1.9/5 Customer Service
#62
28.5 total score
10 reviews
20% Recommended
20% Value for Money
1.7/5 Customer Service
#63
28.4 total score
23 reviews
17% Recommended
22% Value for Money
1.7/5 Customer Service
#64
28.4 total score
7 reviews
14% Recommended
14% Value for Money
1.9/5 Customer Service
#65
28.4 total score
25 reviews
16% Recommended
24% Value for Money
1.7/5 Customer Service
#66
24.4 total score
6 reviews
0% Recommended
17% Value for Money
1.7/5 Customer Service
#67
22.5 total score
10 reviews
10% Recommended
10% Value for Money
1.5/5 Customer Service
#68
13.3 total score
6 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
51.2 total score
27 reviews
44% Recommended
41% Value for Money
3.1/5 Customer Service
#3
86.4 total score
5 reviews
80% Recommended
80% Value for Money
4/5 Customer Service
#4
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#5
48 total score
4 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#6
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#7
35 total score
4 reviews
25% Recommended
25% Value for Money
2/5 Customer Service
#8
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#9
46.2 total score
21 reviews
38% Recommended
43% Value for Money
2.5/5 Customer Service
#10
37.2 total score
11 reviews
27% Recommended
36% Value for Money
2.2/5 Customer Service

British Airways Reviews

"I need my refund back"

Review

My name is Asif Aman Booking Ref no ZPNVDX & my wif's name is Rochelle Vergara Booking Ref no 2XGCMG.

We are frequent traveler & always wanted to fly with British Airways this time around we planned to go to Italy stopping over Heathrow for few hours so we thought this is the perfect time to fly via British Airways which resulted into booking of British Airways BA0106 Dubai to London & BA0548 from London to Rome. Everything was looking great online check in was done until we reach airport counter to drop our bags 3 hours prior to flight departure & with all my surprise I was asked for a transit visa since I am holding a Pakistani Passport but for my wife it was fine since she is holding Philippines passport, Since I was not having transit visa so the BA airport counter Supervisor informed us that the only option is that we book another flight & we can have this ticket fully refunded back as he will mark in BA system as Offloaded so after getting this confirmation that we will get our money back we had to struggle at airport for more than 4 hours then we took another airline flight & continued our tour during our tour we tried to reach BA online & by phone in Rome but never got a proper reply.

Upon our arrival back first thing we did to reach BA Dubai office & to made our experience worse we came to know by your representative that we were NO SHOW in your system & we can not going to get full refund but only 355/-AED it was really bad since we were told that we could get full refund back at airport which prompted us to book for another airline if we were told the same that we are not going to get full refund atleast my wife could have taken BA flight to reach Rome where we were going to lose one ticket only but that wasn't the case then we ask your rep at BA Dubai office if we could rebook the flight to London Heathrow only since we are planning to travel to UK next year but the answer was as expected straight NO we can not since the ticket terms & conditions were restricted. We work in Hospitality as well where we were taught & its in our practice that there no NO in customer service we always have to come up with solutions & if there is a mistake from our side overlooking the Visa requirement to take BA flight which was never the case with KLM, That was an honest mistake unknowingly happened which can be reconsidered atleast by rebooking the flights.

Based on my short experience with BA to be honest I don't expect that my above problem will be taken care of but still hoping against hope that may be still us & our family & friends can trust again British Airways in future travel by resolving above issue.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Flat beds inn business cabin too short and flying backwards"

Review

Nowadays price is not everything!
Business clas is made to travel at higher comfort and to be able to work.
Since there are too many seats squeezed in the business cabin on this Boeing 777 flight there is very extra litte space on the sides of the seats. Swiss and Lufthansa, and others place 6 passengers in one row and here there are 8 squeezed in!
Even if the seat cushion maybe 20" wide, while BA claims the competition offers only 19", the arm rest and space on the side to the seats is nearly as narrow as in the economy class!
In addition the pseudo-lie flat beds are TOO SHORT for normal men above 182cm or 6'! A short lady can sure lie flat on these narrow things.

However, people are seated facing each other and will be be separated with a little opaque plastic window which comes up betweeen the chairs after take off (see picturs on google!). This way the travelers in the isle seats cannot look outside the windows and people in the windows seats fly backwards.
This whole contruction looks like a ticket office or a train office thing where you can hand money and other things trough.
For the passengers seating in the isle row it is indeed very disturbing then because the staff has to have this window thing drive down whenever they pass food, drinks, nuts and other things by your nose to the passenger at the window seat. After that this plastic window drives back up again. Very annoying!
All, in all, very very odd and too short and not comfortable seats at all!
For normal tall business man not recommendable, although it might be cheap - but the standard and space explains the price!
I will try to convince my company not to book me on this flight ever again!

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Business Class
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"Bad food!!!"

Review

Food was suppose to be hot but it was cold. Never flying with them again!

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:First Class
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"really bad customer service - lost baggage"

Review

We talked to Mukul in new Delhi who works for BA baggage tracing to find out about the lost baggage. We told him that we have baby food and medicine in the baggage and please make sure that the bags are on the next flight to Chennai and he says British airways can not guarantee anything. When I tell him I want to talk to his manager, he says he does not report to anyone. I asked if I can talk to another agent, he says hang-up and try again. I tried to make him understand how imp. the medicine is for my 6 month old baby, he says BA does not guarantee anything. so there you go folks "Bitish Airways does not guarantee anything", they want your money though. so gamble your luggage with british airways.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Disgraceful service!!!"

Review

I was supposed to travel with my dog on the 19th of April. I'm moving to
India for work and had arranged everything over a month ago.

I got in touch with passport for pets (recommended by BA) who booked
everything for my dog. They informed me I needed a some paperwork sorted
before I fly. Which I did. Everything was ready. However a day before I was
supposed to fly, BA called to inform me I needed a clearing agent in India
and some more paperwork. On inquiring we found out it takes 25 days to get
that paperwork sorted!

So I had to change my booking because BA forgot to inform me when I first
booked a month ago. However I have been charged 150 quid to change my
booking for no fault of mine! I was more than happy to fly the same day!

Moreover, as I was relocating to another country, I had cancelled my phone
account, my internet account (I work from home) and given up my flat! All
my luggage has already been sent via cargo 2 weeks before I was due to
travel! It's all in India whilst I'm still stuck here!

This mistake from BA has nearly cost me my job as I was supposed to start
work this week and I couldn't. Not just that but my hours have officially
been cut down because I have no internet connection! I'm down from working 34 hours a week to 17 hours a week!!!

I am furious with the way everything has been handled! And to charge me 150
quid for a mistake they made is unacceptable!

I have been trying to get in touch with them for the past 2 weeks - emails, phone, everything! But no one has bothered getting in touch. This is absolutely disgraceful and I'm NEVER traveling with them again. Their customer service is appalling! STAY AWAY!!!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"British Airways Lost Our 3 Bags"

Review

My wife and I are living in Belgium now, but over the Christmas holidays we travelled back to the U.S. to visit our families and friends. Then on January 1st we took American Airlines flight 3207 out of Lubbock, Texas. This flight was delayed almost 2 hours, meaning we were going to miss our connection in Dallas. Our final destination was Paris, France, where we had already purchased train tickets from the airport back to our home in Gent, Belgium. We gave ourselves 6 hours from flight arrival time to train departure, but still we would have missed our train, which meant we would have to purchase new train tickets (at about 120 euros each). After finally being transferred to an AA supervisor, we were rerouted from Dallas to London (AA 78) and then to Brussels (BA 402). Upon arrival in Brussels, our 3 checked bags were nowhere to be seen. Immediately, we filed a report with the baggage services in the Brussels airport, who assured us our bags would arrive soon and be delivered to our house.

That was 17 days ago. Since then we have called both British Airways and American Airlines and the Brussels airport baggage service many times. Each time no one has had any information to give us about where these bags could be. They don’t know where they were lost, how they were lost, or when they might suddenly reappear. We have now filed a claim for lost luggage, but again we haven’t heard anything about this either.

My wife lost basically her entire wardrobe because she had been on a cruise with her family in Hawaii as well as spent a week in Colorado, so her summer and winter wardrobes are now both gone. We had to go to a wedding so our formal attire was included as well, along with several Christmas presents received from our families. Now back in Belgium, my wife has no winter clothes or coat, and because we work for a non-profit ministry here we don’t have the money to go out and buy her a whole new wardrobe. I know the holidays are an extremely busy time for airlines and I could understand having some mishaps, but it’s frustrating that after 15 days we know exactly as much as when we started this process. How could all 3 of our bags simply disappear?

Not only that, but the customer service we’ve received when calling the numbers provided by the airlines has been pitiful. First of all, the main number we were given is for a call center in Thailand and none of the numerous employees we’ve talked to speak adequate English. I can barely understand them, and apparently they can’t understand me either because after describing the external features of our bags I checked our file online only to find they had written the description wrong. Supposedly, I should be able to go online at www.infopir.net and edit the description and contents myself, but when I click on the bag I want to edit, all I get is a blank page. I feel like British Airways is intentionally making this difficult for customers so they don’t have to take responsibility for losing people’s property.

I either want our bags back or I want the BA to take responsibility and fully compensate us for what they lost. Has anyone else had this problem with British Airways or American Airlines? How did the airlines respond to you? We have flown with these airlines many times in the past, but after this experience I doubt we’ll ever fly with them again.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Dear British Airways,you suck!!!!"

Review

Dear British airways, you suck!
Thanx for having us put up with your rude stewardess and collect points for 3 years only to deny any use of points and no upgrades. Now I understand why people sometimes poop on the beverage carts!!1

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"AWFUL CUSTOMER CARE!!!"

Review

Flight from New York to Vienna though London Heathrow on New Years Eve. Very boring celebration, one line from the captain around midnight, no sparkling wine, no nice food.
Very poor customer care when you need to handle anything about the luggage. Their hotline is never available, they never reply to emails.
I will never again book a flight with British Airways.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"London to Barcelona and vv. Using A320’s there and an A319 back."

Review

Both flights were excellent.
Terminal Five at Heathrow is the best.
The flights to and from Barcelona were on time and superbly operated.
My only regret is the British Airways seating policy whereby one has to pay extra for seat selection in advance.
I checked in on-line for my BA flight 24 hours in advance and even then had to sit separately from the friend who was travelling with me.
No chance to do an on-line check on the way back- No facilities at the hotel I was staying at, but the airport staff were very helpful and I got a good seat just where I like to sit.

Overall it was a trouble free trip and all flights were on time and safely operated.
Passenger comfort& having to endure cramped conditions continues to be an issue on long hauls as far as I am concerned, but I realize that the answer is to upgrade to get what used to be standard in the old days of flying.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Sloppy ground staff but a nice flight"

Review

After a disappointing experience with the British Airways mobile 'app' (which didn't work on my outbound flight or for the return flight to London), I had to collect my boarding pass from the self check-in machine at the airport. My flight, BA8093, was again to be operated by bmi Regional for British Airways.

Collecting my boarding pass, I joined the short queue for bag drop, and there were three staffed counters, yet only one was accepting passengers. The others appeared too busy with their personal conversations.

Once called forward, I was told that I could not check in for my 5.15pm flight until 3.20pm (1 hour 55 minutes before departure). I had arrived around 2 hours 30 minutes departure and was surprised to hear this. British Airways' domestic check-in policy certainly does not state that check-in is not possible until a rather random 1 hour 55 minutes before departure. I suspect this was some ridiculous made-up policy of the Servisair handling staff.

Returning at the time I was told to, I again found myself in a short queue, and again waiting longer than was necessary because of yapping staff, who insisted on chatting amongst themselves and not seeing to their passengers. The difference in quality between the British Airways staff of Heathrow and the Servisair staff of Aberdeen was remarkable, almost unbelievable!

Finally rid of my suitcase, I continued through to departures, which took a fair amount of time. Traffic at Aberdeen is mostly smaller propeller-driven aircraft, but with a handful of larger jets in, the queuing time was inevitably longer. It took about 20 minutes to clear security.

The departure lounge was a lot smaller than expected and with few seats available, I went to gate 10, which was deserted, and sat myself down. My gate (number 7) was directly opposite, so it seemed like the best place to be.

At about 4.45pm, an announcement was made to say that the flight would actually depart from gate 3, so a short walk back to the main gate area was necessary. Boarding began shortly afterwards, and I heard a member of staff report that the load was 47 passengers (out of 49 seats available).

The lone crew member looking after the flight today lacked the professionalism of the crew member on the outbound flight; she took less pride in her appearance and she was a lot more casual with her service. It took some time for her or her flight deck colleagues to welcome us aboard.

It wasn't until after the door had been closed that we were welcomed aboard by the captain and told about our route, weather en-route and flying time, which was again to be 1 hour 20 minutes. Right on time, the aircraft (an Embraer ERJ-145) pushed back and taxied the short distance to the runway, getting airborne without delay.

The flight itself was uneventful, and the service, whilst basic, was sufficient. Complimentary drinks were served (including alcohol) and the snack was a packet of Mediterranean cheese and tomato crisps - not quite up to the standard as the outbound flight.

With the service items cleared away, the aircraft descended into a cloudy London Heathrow and landed after a little while of holding, right on time. Exiting the runway, it was a short taxi to domestic arrivals at terminal 1. Getting from the aircraft (via the steps) and into the terminal was very quick and hassle-free, but the baggage delivery was painfully slow. The small group of passengers who had checked bags in gathered around the information screen, only to be told to 'Wait' for around 30 minutes before the belt number was announced.

All in all, it was a really great set of flights. bmi Regional did a great job of operating the flights for British Airways. And although there is thankfully a future for bmi Regional, it's a shame that we won't be seeing them at Heathrow for very much longer! The former bmi slots will be taken over by British Airways.

Conclusion
Value for Money:Yes
Customer Service:Satisfactory
Cabin:Economy Class
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