From trying to book online using points to actually travelling Q is just too hard. Only Business Class available BNE to HK (BA) and Singapore to BNE but because the other legs to LHR return and LHR to CDG were business we were slugged 1st Class points for the BC legs. Connecting flight return CDG to LHR was tight but to change were charged 60,000 pts per pax + $120. Inflight not too bad but needs improvement if they are to compete long term with the Asian and Middle Eastern airlines. Loyalty seems to be only a one way street with Qantas.