Brisbane - Johannesburg Flight Reviews

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South African Airways
41.5 total score
7 reviews
29% Recommended
43% Value for Money
2/5 Customer Service
Brisbane-Johannesburg route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Mon, 08/15/2011 06:18 AM
From Brisbane International Airport (Brisbane) to Bulawayo Airport (Bulawayo) via Johannesburg International Airport (Johannesburg)
1 out of 5
Baggage Break-in
My sisters and I travelled to Zimbabwe on Singapore Airlines from Brisbane, Australia then connected onto a South African Airline to Zimbabwe in Johannesburg. During the transfer, our luggage was broken into by baggage handlers at OT international airport and itemes stolen from two of the suitcases. Earlier on when we checked in the counter staff were very rude and argumentative and refused to track our baggage to confirm if it had been redirected to Zimbabwe. On arrival at Joshua Nkomo Airport we noticed straight away that our suitcase locks were broken as the luggage was brought through into the arrival area and alerted airport official who examined them and made a report. We have since heard numerous stories about luggage break-ins from people who travelled to/through South Africa. Something needs to be done and soon!
Recommended: No
Value for money: No
Customer Service: Very Poor