Bogota - Houston Flight Reviews

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15.7 total score
16 reviews
0% Recommended
13% Value for Money
1.1/5 Customer Service
Bogota-Houston route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Wed, 03/07/2018 10:21 PM
From Eldorado Airport (Bogota) to Calgary International Airport (Calgary) via George Bush Intercontinental Airport (Houston)
1 out of 5
Garbage airline, no customer service, avoid this airline like the plague!!
I have traveled on a number of national carrier, and AeroMexico indeed earns the review as the worst airline in the world! I arrived at Bogota's El Dorado airport for a 7:57am flight to Calgary, Canada, checked-in and received my boarding pass, cleared security, and headed to Gate 48 as was indicated on my boarding card. At 7:50am I learned that the proper gate was in fact 48A, which was completely separate from where my waiting area was at Gate 48. I never received any page over the intercom, and was completely unaware of the difference in areas. After sprinting downstairs to Gate 48A on a mezzanine level I learned from another El Dorado Airport staff member not affiliated with AeroMexico (but still useless) that the boarding had closed and I had effectively missed my departure. I spent the next 30 minutes trying to track down an actual AeroMexico representative at which time I was told that the error was completely my fault, and that the best that AeroMexico could do was offer me it's "deepest regret" at my problem. The Bogota AeroMexico representative offered no solutions and ultimately took me to their back office in the airport where she proceeded to close a large door in my face, hide like a coward along with the rest of her colleagues, and summon security to escort me back to the main departure hall so that they could carry on with their day removed from my issue. Ultimately I had to book $1,500 worth of flights on United Airlines and linger around El Dorado for 16 hours before leaving on a 1:15am departure the next morning. AeroMexico has no interest in providing solutions to traveler problems; has no interest in acknowledging their error even in spite of overwhelming evidence including official boarding passes stating the correct gate, AeroMexico website screenshots for the flight showing the same gate information as my boarding card even two hours after departure, and pictures of two entirely different locations (see attached); and is entirely focused on taking your money and reservation and then letting you navigate your way through their processes without any assistance and at your own peril. If this is Mexico's national carrier, then this seems to imply that Mexico is unorganized, inefficient, and entirely devoid of any service once money is in their hands--I have seen street side taco stands in Puerto Vallarta managed more thoroughly than this airline!! Save your time, save your money, save your effort and sanity, and book your travels to Central and South America with any other airline if you can, even if the number of connections and time to arrive at your desired destination is longer, as dealing with AeroMexico is a textbook lesson in business incompetence.
Recommended: No
Value for money: No
Customer Service: Very Poor