Bangkok - London Flight Reviews

Most Recommended Best Value for Money Best Customer Service
Bangkok-London route
Jet Airways (India)
Jet Airways (India)
Jet Airways (India)
Global
Oman Air
Oman Air
Oman Air
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Bangkok
London
Jet Airways (India)
Global
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
Bangkok-London route
92 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
Kingfisher Airlines
Global
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
Bangkok-London route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Oman Air
Global
95.6 total score
6 reviews
100% Recommended
83% Value for Money
4.8/5 Customer Service
Bangkok-London route
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
Thai Airways International
Global
34.5 total score
8 reviews
13% Recommended
25% Value for Money
2.4/5 Customer Service
Bangkok-London route
28 total score
2 reviews
0% Recommended
0% Value for Money
3/5 Customer Service
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Sat, 07/06/2013 02:26 PM
LHR » BOM » BKK
From Heathrow Airport (London) to Suvarnabhumi Airport (Bangkok) via Chhatrapati Shivaji International Airport (Mumbai)
4 out of 5
What A Surprise
We actually traveled on 6 flights with Jet during this period BKK-DEL-UDR-BOM-LHR-BOM-BKK but I wasn't able to represent this in the table. I had only read average to poor things about this airline but due to their connections, price and just wanting to try something new we gave them a go. We found them efficient with an excellent hard product: new planes and great seats particularly on the flag ship 777 LHR flights, they have to be one of the best business seats out there in a herringbone configuration. As for soft product: we found the service to be good and excellent on the LHR flights being very personable and even asking if there was an criticism of the flight at the end. Food was good to excellent, flights were on time and in LHR bags where taken off the belt for you! The only reason they don't get 5 stars is the dreadful lounge at BOM. BOM isn't much fun if you're transferring from domestic to international (do this at DEL if you have the choice) but that's not their fault but the lounge is far to small and overcrowded. Overall I think they offer a very good business class product and this airline has a great future ahead of it if it can continue to build on this level of service and keep their planes up to date.
Recommended: Yes
Value for money: Yes
Customer Service: Excellent
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Sun, 04/22/2012 09:09 PM
LHR » MCT » BKK
From Heathrow Airport (London) to Suvarnabhumi Airport (Bangkok) via Seeb Airport (Muscat)
5 out of 5
The most enjoyable flight in a long time!
Choosing to travel over the busy Easter period, I wasn't surprised to be paying £650.86 for a return economy class ticket to Bangkok with Oman Air. And a further £132.00 was spent on changing the flight date - bringing the departure date forward by 48 hours. Still, this relatively small carrier impressed me a lot, and I am convinced that I got great value for money. Arriving at Heathrow at around 6.45pm for my 10.05pm flight, there was no need to wait in a long line. The check-in desks were free of passengers and I walked straight over to a desk, dropped my bags and received my boarding cards for both flights - Heathrow to Muscat, and Muscat to Bangkok - within about a minute. It was a really swift operation! And my 25kg suitcase was well within the airline's very generous 30kg baggage allowance. Sitting in the packed departure lounge, I regularly checked the status of the inbound flight from Muscat, just to give me some idea of whether or not we would be on time. The flight from Muscat was running around 90 minutes late, which meant a little over an hour to turn the Airbus A330-300 aircraft around. I was expecting a short delay. On reaching the gate, the cabin crew were sat and waiting to board the aircraft, further confirming that a delay was likely. They eventually boarded at around 9.45pm, with boarding of passengers starting around 15 minutes later. For the first flight, I was sat in seat 31A. The seats are arranged in a 2-4-2 configuration in economy, and I soon joined by another passenger in the seat next to me. The aircraft was completely full this evening, and the crew worked hard to get everybody seated and baggage stowed as quickly as possible, trying to the get the flight on its way with minimal delay. As boarding continued, there were no shortage of announcements from the crew, and they were very apologetic for the delay. The captain also made an announcement, and assured us that despite our later departure, we would arrive on-time in Muscat - providing peace of mind for the many passengers travelling on from Muscat. Once airborne, the service got under way, beginning first with the bar service. Like any good airline, all beverages are included in the cost of the ticket, and they were served with a generous sized portion of peanuts and raisins. At the same time, the entertainment system was switched on. The huge screen provided superb picture quality and no end of television programmes, movies, audio and games were available on-demand. It was great to also have the option to watch live television (including BBC World) during all phases of the flight. Menu cards were handed out during the flight, letting passengers know what their three meal choices were (two meat dishes and one vegetarian). Being a full flight, the red curry option that I was after was popular, and soon ran out. I chose the vegetarian option (beetroot stuffed tortellini) and it was excellent, served with the usual bread roll, feta cheese salad, berry pudding and crackers with cheese. With the cabin lights dimmed, allowing us all to get some sleep on the 7 hour flight, I reclined my seat and took advantage of the foot rest. With 34" of seat pitch in economy, I was very comfortable and had no trouble getting some sleep. In what seemed like an instant, the mood lighting lit up the cabin and breakfast was served. Still quite full from the earlier meal, I didn't need it, but had it anyway! The offering was as impressive as our dinner just a few hours before; a substantial serving of food, great flavour and great presentation. Soon enough, our descent into Muscat was under way, and we all enjoyed the scenic approach with towns and villages spread amongst the desert and mountain terrain. Looking out of my window and seeing the pilot's view on the screen in front of me was quite special. As promised by the captain, we arrived in Muscat right on time and began taxiing to our parking stand. Muscat doesn't have gates and jetties common with other airports, and the only way between the aircraft and the terminal is by bus, which means that disembarkation takes a little while longer than it might normally - especially when sat at the back of the aircraft! I had 1 hour 45 minutes before my next flight departed to Bangkok, and that proved to be just the right amount of time. After finally getting into the terminal and clearing security, I found myself back in departures. My flight was already showing as 'go to gate', so that's what I did. After about 30 minutes of sitting around, we were again put onto buses and driven the short distance to our waiting aircraft. It was the very same Airbus A330-300 that had brought me from London. I took my seat - 38A this time. The flight was again great, and despite being only 5 hours 30 minutes, we were again served two meals. The snack before landing was an Arabian chicken wrap, which was especially good! With the entertainment being on-demand, the same selection of audio and video programming was available. Oman Air is a fantastic airline, and one that I will continue to use in the future. Their inflight service is top class, their crew are warm, welcoming and very professional, the catering is superb, and the airline offers those little extras that others don't - complimentary amenity kits on every flight, live television at no additional cost, and an inflight communication service, where passengers can use their mobile telephones and laptops to converse with people on the ground. Having flown with a number of international airlines, including Emirates and Etihad Airways in the Middle East, there is no competition when you experience Oman Air.
Recommended: Yes
Value for money: Yes
Customer Service: Excellent
Sun, 04/15/2012 04:17 PM
BKK » MCT » LHR
From Suvarnabhumi Airport (Bangkok) to Heathrow Airport (London) via Seeb Airport (Muscat)
1 out of 5
Rubbish
Cancelled my flight two weeks before departure and now won't give me my money back avoid these cowboys
Recommended: No
Value for money: No
Customer Service: Very Poor
Thu, 01/26/2012 12:09 PM
LHR » BKK
From Heathrow Airport (London) to Suvarnabhumi Airport (Bangkok)
1 out of 5
Very rude customers service
I m a Thai person and I have to give a review to Thai-airways as I can't ignored the way they were treated Thai people on the aircraft and ground anymore!!! I was diagnosed as a breast cancer and will travel to Bangkok with my 11 months old son, I was calling Thai airways reservation staff to see if I can reserved a seat, which is more legs room, but as soon as this Thai reservation guy pick up my call and knew that I m a Thai, he was start to asked me what do you want? But in Thai, of course!!! I felt very small and felt like I have to beg him to help me!!! All the Thai staff for TG are very nice to foreigner but not for Thai people , they were look down on Thai woman on the plan and on the ground !!! I m sick and tired of the way they're, and thinking they are better than the rest of Thai people in oversea!! Never ever will fly Thai again!! No tv, staff are so ruddddddddddeeeeee!!!! Will fly Emirate or British airways next time...
Recommended: No
Value for money: No
Customer Service: Poor
Sat, 2012-01-28 05:47

it is sad to read reviews like, and does not bode well for an international organisations. Sadly I hear this about other SE Asian airlines and their nationals, and yes including SQ.

It does seem at times there is reverse racism towards their 'own kind' fairly shocking really... mind you, ba is not better .. to everyone actually does not discriminate it's poor service :-)

Wed, 04/20/2011 09:56 AM
BKK » LHR
From Suvarnabhumi Airport (Bangkok) to Heathrow Airport (London)
2 out of 5
London to Bangkok Boeing 747-400
I travelled on a boeing 747-400: I was looking forward to a few films and a nice sleep from a tiring business trip from Bangkok. The staff were friendly I must admit. BUT firstly my table was broken and my television stopped Working after an hour of the journey. I then moved seats to find that the chair did not work and could not be moved at all! The staff seemed very aware that this was common on their airline. I then managed to find a free seat near the toilet which meant the constant flush and opening of the door deprived me of any rest or sleep. The food was satisfactory yet compared to other airlines this was definitely not worth the money. Not to sound pompous but I hate to imagine what it was like in economy. Thai airways is clearly running on a low budget recently and so I would not recommend it.
Recommended: No
Value for money: No
Customer Service: Good