Having just returned on Thai Airlines I have had a real shock at just how bad an airline can be. I read other peoples complaints but have never experienced seriously rude cabin staff, poor service and inedible food before. Over the past few months I have travelled Etihad, Singapore, Qantas, Turkey Airlines and Bangkok Air along with Silk Air and all have been very good flights. After being seated in my booked and allocated seat they asked me to move to a very bad location, when I suggested another suitable seat they declined saying they keep this for crew (I noted it was not used during the flight). So they moved the gentleman next to me (unhappily) and placed a gentleman with a 2 yo screaming child. This gentleman was also unhappy as he was forced to leave his wife and baby. For the rest of the flight the crew were surly and unhelpful to both of us. The food was inedible and no-one cared. It will be my first and last flight on Thai (and others on the plane). Where were they lovely Thai people in their advertisements? Does anyone care?

I've travelled four times on this airline’s economy class. It’s a very professional company, with sweet and very obliging crew. For tall people, room between the seats is alright (not a detail!). The planes look trustworthy. I felt secure.