Baltimore - Reykjavik Flight Reviews

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Baltimore
Reykjavik
WOW Air
Global
35.1 total score
35 reviews
23% Recommended
40% Value for Money
1.9/5 Customer Service
Baltimore-Reykjavik route
41.3 total score
6 reviews
33% Recommended
33% Value for Money
2.2/5 Customer Service
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Thu, 10/26/2017 08:43 PM
CDG » RKV » BWI
From Charles De Gaulle Airport (Paris) to Baltimore Washington International Thurgood Marshall (Baltimore) via Reykjavik Domestic Airport (Reykjavik)
5 out of 5
Awesome!
Flew on Wow from Paris to Baltimore, with a layover in Iceland. Had gotten a great deal on the price and the flights went smoothly. I would fly Wow again!
Recommended: Yes
Value for money: Yes
Customer Service: Good
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Sun, 09/18/2016 12:28 PM
BWI » KEF » CDG
From Baltimore Washington International Thurgood Marshall (Baltimore) to Charles De Gaulle Airport (Paris) via Keflavik International Airport (Reykjavik)
1 out of 5
Wow Air is a SCAM
After they intentionally departed us from BWI, lying to us, knowing they were canceling their flights in Iceland (KEF), June 9/10 2016, we were totally abandoned without any form of customer service in Iceland at the airport. After hours of confusion, we went to the IcelandAir service desk, booked a flight to Paris, which was our destination. It cost us an additional $1,145, passing through Oslo, arriving 13 hours after our original time, but we got there. Upon return to the USA, I tried submitting a claim with Wow Air, but they provide only an email address (wow@wow.is) which provides an initial LIP SERVICE but plays DEAD when they never follow up on ANYTHING and then stop even sending their form-letter responses back. WOW AIR IS A SCAM! I've given it a few month to resolve, but now I will file a complaint with my state's (Virginia) Attorney General, Mark Herring, my state District's Attorney, John Fishwick, my congressman, Bob Goodlatte, and my senators, Mark Warner and Tim Kaine.
Recommended: No
Value for money: No
Customer Service: Very Poor
Thu, 09/01/2016 05:38 PM
KEF » BWI
From Keflavik International Airport (Reykjavik) to Baltimore Washington International Thurgood Marshall (Baltimore)
1 out of 5
Rude Crrespndence
Their staff are very rude. Customer services are worst in my experience. Their system is really fragile. It is often stop. I don't recommend,they provide only discomfort services.
Recommended: No
Value for money: No
Customer Service: Very Poor
Mon, 12/21/2015 06:03 PM
BWI » KEF » CDG
From Baltimore Washington International Thurgood Marshall (Baltimore) to Charles De Gaulle Airport (Paris) via Keflavik International Airport (Reykjavik)
1 out of 5
Not a forgiving airline READ ALL POLICIES, TERMS & CONDITIONS**
Warning... Just my and about 9 of my family members experience. I was booked on wow to go to Paris for my 40th birthday celebration. We choose wow because of the cheap rates.... Didn’t read that every purchase was a la carte. We were emailed between each purchase to buy more services, we purchased our seats *cheapest ones were 6 dollars many of those seats do not recline) we were sent another email to purchase ahead of time luggage fare which would almost double if we purchased at the airline, sent another email and advised us that we would need to pay for food on the flight (what??? Food is not included in the ticket on an international flight??) Among other things. This is not how the story ends. The Paris attacks happened two days before our scheduled flights to Paris. In lieu of this we asked for good faith refunds as we did from every company we pre purchased services for from trains, to hotels, to Moulin rouge, etc... All gave refunds except wow, who advised me that they could give only airport taxes refund (please note there is no way to identify exactly how much the airport taxes are from all taxes paid) additionally our pre booked luggage fares paid were not refunded and the flight was definitely not refunded. After several attempts to refund the taxes someone from the airlines emailed me back asking to reread my cc number so that they could perform a refund for partial taxes... Listen folks...between paying a la carte for just about everything...my advice would be to book an airline that will allow for full refund in case of emergencies, has 24-hour customer service and is willing to understand unforeseen circumstances...PS the partial airport tax refund still has not hit my bank. So even if you book....and you ask for any refund...expect a long delay for refunds. Very disappointed...however if you read all you need to read on wow's site prior to booking, you can make an informed decision. I caution you...please read before booking.
Recommended: No
Value for money: No
Customer Service: Very Poor
Mon, 11/09/2015 03:41 AM
BWI » KEF » SXF
From Baltimore Washington International Thurgood Marshall (Baltimore) to Schoenefeld Airport (Berlin) via Keflavik International Airport (Reykjavik)
5 out of 5
satisfied customer
After almost being scared away from WOW due to some of the online reviews, we were surprised not to have a late or delayed flight. Everything went smoothly,and airport and cabin crews were great. Knowing ahead of time that we needed to limit luggage weight and bring water, lunch and reading materials with us, there were no disappointments. We would definitely fly WOW again and recommend it. Just wish there were another US departure airport in the Southeast to avoid the drive to Baltimore/Washington!
Recommended: Yes
Value for money: Yes
Customer Service: Excellent
Tue, 05/26/2015 02:25 PM
BWI » KEF
From Baltimore Washington International Thurgood Marshall (Baltimore) to Keflavik International Airport (Reykjavik)
1 out of 5
Consider yourself WARNED!!
I flew WOW BWI to KEF roundtrip and it was one of the worst experience I have ever had. I fly multiple times throughout the year and have flown internationally for over 15 years on all different airlines. To start, the cabin door to the flight cockpit was kept open for 10 minutes and opened and closed throughout the duration of the flight both trips. That is a major safety violation that needs to be addressed. They charge for everything. A guy next to me was offered a beverage and after he ordered the flight attendant demanded money. Because he didn't know that hot tea was an expense (as it's not on every other airline) he was reprimanded and told in a nasty tone that next time he was to pay. They even charge for a cup of water on that flight. In addition, their check in procedure is awful. You are only allowed one carry on bag of 5 kg. This is barely anything. You must purchase additional luggage space for everything else which gets costly. I had to take items out of my checked bag at the check in stand and say I would put them on my body. Whether the items are in my bag or on my body, the weight on the plane will still be the same! I rounded the corner and put the items back in my bag. There is no in flight entertainment. Then we were delayed waiting on a flight to arrive with passengers for AN HOUR. Most flights would have left and rerouted those late passengers. Because of this delay we were bussed out onto the tarmac and had to enter the plane slowly from stairs- mind you it was about 35-40 degrees, wind blowing, and freezing. They did not inform anyone of what was going on until everyone was finally seated on the plane, so for over an hour people were left to try to figure out what was going on. Flying WOW was a headache and I will never fly WOW or recommend them to anyone. Their "cheap airfare" is a gimmick as they charge so much in other areas. Save yourself the headache, pay a bit extra and get what you deserve- an airline without the headaches!!
Recommended: No
Value for money: No
Customer Service: Very Poor