Azul Brazilian Reviews | Opinions of Azul Brazilian shared by travelers



Azul Brazilian

Azul Brazilian logo
IATA code:AD
ICAO code:AZU
Overall Satisfaction:
5 out of 5
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#1
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#2
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#3
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#4
44.8 total score
7 reviews
43% Recommended
43% Value for Money
2.3/5 Customer Service
#1
86.4 total score
5 reviews
80% Recommended
80% Value for Money
4/5 Customer Service
#2
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#3
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#4
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#5
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#6
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#7
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#8
44.8 total score
7 reviews
43% Recommended
43% Value for Money
2.3/5 Customer Service
#9
19.2 total score
5 reviews
0% Recommended
20% Value for Money
1.6/5 Customer Service
#10
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service

Azul Brazilian Reviews

"Excellent customer service"

Review

I used Azul airlines for a round trip from Sao Paolo to Rio de Janeiro. Due to the fact I booked one day before the flight I guess a paid a little bit more than usual: ca. 550 € for 2 people with 23kg luggage each. The aircraft was well equipped - tv screen for every seat where you could choose several tv channels (only some in English) and quite a lot of space for the legs for a small aircraft. The staff was friendly. They only serve a drink and a snack (cookies or nuts) on the flight but it was only a 1h flight...
Our flight was a little bit delayed but that is quite normal (esp in Brazil).

I´d like to make an additional service about their customer service: we had to change our flight back on the day of the flight to not miss our flight after and their service was brilliant! They booked us on another earlier flight and didnt charge us for that change! This is really customer friendly.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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