Austrian Airlines Reviews | Opinions of Austrian Airlines shared by travelers



Austrian Airlines

Austrian Airlines logo
IATA code:OS
ICAO code:AUA
Alliance: Star Alliance
Overall Satisfaction:
2.5 out of 5
50% of people who wrote a review recommend flying with Austrian Airlines.
50% of people who wrote a review think Austrian Airlines offers a good value for money.
50% of people who wrote a review think Austrian Airlines offers a good customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
0%
Good
50%
Satisfactory
0%
Poor
0%
Very Poor
50%
Spread the word...
Plan a trip
Find the cheapest airfares and the best hotel deals!
How is Austrian Airlines ranked...?
#1
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#1
77.1 total score
7 reviews
71% Recommended
86% Value for Money
3.9/5 Customer Service
#2
69.8 total score
6 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#3
55.4 total score
9 reviews
44% Recommended
78% Value for Money
2.8/5 Customer Service
#4
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#5
51 total score
12 reviews
42% Recommended
50% Value for Money
2.8/5 Customer Service
#6
48.6 total score
28 reviews
43% Recommended
50% Value for Money
2.5/5 Customer Service
#7
46.6 total score
31 reviews
45% Recommended
55% Value for Money
2.2/5 Customer Service
#8
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#11
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#12
89.3 total score
2 reviews
100% Recommended
100% Value for Money
4.5/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#17
73.8 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#18
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#19
73.3 total score
1 review
100% Recommended
0% Value for Money
4/5 Customer Service
#20
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#21
70.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#22
70 total score
2 reviews
50% Recommended
50% Value for Money
4/5 Customer Service
#23
66.7 total score
4 reviews
50% Recommended
100% Value for Money
3.3/5 Customer Service
#24
66.7 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#25
64.9 total score
3 reviews
67% Recommended
67% Value for Money
3/5 Customer Service
#26
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#27
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#28
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#29
47.5 total score
5 reviews
40% Recommended
60% Value for Money
2.6/5 Customer Service
#30
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#31
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#32
40 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#33
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#34
36 total score
3 reviews
33% Recommended
33% Value for Money
1.7/5 Customer Service
#35
34.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#36
34.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#37
28 total score
2 reviews
0% Recommended
0% Value for Money
3/5 Customer Service
#38
27.6 total score
3 reviews
0% Recommended
33% Value for Money
2.3/5 Customer Service
#39
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#40
24.7 total score
4 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#41
20 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#42
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#43
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#44
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#45
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#46
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#47
15.5 total score
5 reviews
0% Recommended
0% Value for Money
1.4/5 Customer Service
#48
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#49
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#50
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#51
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#57
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#58
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#59
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#60
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#61
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#62
10.7 total score
2 reviews
0% Recommended
0% Value for Money
0.5/5 Customer Service
#63
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#64
40.8 total score
19 reviews
32% Recommended
53% Value for Money
2/5 Customer Service
#65
40.1 total score
18 reviews
28% Recommended
39% Value for Money
2.3/5 Customer Service
#66
40 total score
7 reviews
29% Recommended
43% Value for Money
2.1/5 Customer Service
#67
33.5 total score
9 reviews
22% Recommended
33% Value for Money
1.8/5 Customer Service
#68
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
#69
29.2 total score
8 reviews
13% Recommended
25% Value for Money
1.8/5 Customer Service
#70
28.9 total score
31 reviews
16% Recommended
26% Value for Money
1.7/5 Customer Service
#71
26.4 total score
12 reviews
17% Recommended
17% Value for Money
1.7/5 Customer Service
#72
23.9 total score
11 reviews
9% Recommended
9% Value for Money
1.7/5 Customer Service
#73
22.9 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#74
13.3 total score
6 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#1
79.9 total score
14 reviews
79% Recommended
79% Value for Money
4.1/5 Customer Service
#2
65.8 total score
19 reviews
58% Recommended
58% Value for Money
3.4/5 Customer Service
#3
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#4
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#5
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#6
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#7
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#8
66.7 total score
4 reviews
50% Recommended
100% Value for Money
3.3/5 Customer Service
#9
55.4 total score
9 reviews
44% Recommended
78% Value for Money
2.8/5 Customer Service
#10
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#11
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#12
44.8 total score
7 reviews
43% Recommended
43% Value for Money
2.3/5 Customer Service
#13
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#14
41.5 total score
7 reviews
29% Recommended
43% Value for Money
2/5 Customer Service
#15
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#16
33.5 total score
9 reviews
22% Recommended
33% Value for Money
1.8/5 Customer Service
#17
29.2 total score
8 reviews
13% Recommended
25% Value for Money
1.8/5 Customer Service
#18
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#19
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#20
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#21
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#22
32.8 total score
35 reviews
23% Recommended
20% Value for Money
2.1/5 Customer Service
#23
32.5 total score
11 reviews
18% Recommended
27% Value for Money
2/5 Customer Service
#24
26.2 total score
38 reviews
11% Recommended
21% Value for Money
1.7/5 Customer Service
#25
23.9 total score
11 reviews
9% Recommended
9% Value for Money
1.7/5 Customer Service

Austrian Airlines Reviews

"NEVER FLY WITH AUSTRIAN AIRLINES"

Review

From Toronto (YYZ) to Tehran (IKA) via VIE with one hour connection time on June 5th and Return on June 30, from Isfahan (IFN) to YYZ via VIE with one hour connection time. Flight from YYZ to VIE was good, but impolite and not friendly cabin crew. Food was good but not comparable with other airlines. Once we got to Vienna, we found out our other flights (next segment and return) have been canceled without any notice. We only found out about cancellation at the gate in VIE; and again the most of the ground staff were impolite. Actually, we were informed that our next flights didn't exist anymore and they can put us on the next flight to IKA that will depart in 11 hours or transfer us to a Lufthansa flight. Also we would need to contact Turkish airlines at our destination to book our return tickets as they have an internal agreement with them.
Nobody apologized for what happened. We didn't even hear the word “Sorry” at least one time in VIE. Instead of that, one of the Austrian superintendent who was so rude said that they are not responsible to get us to our destination. !!!! DO YOU BELIEVE THAT! MAYBE THEIR RESPONSIBILITY IS SERVING FOOD TO PEOPLE.
We asked to talk to their manager. After she made the manager we could talk to him. He gave us the same attitude. He was Rude, Impolite, snobbish,... Again he didn't only say a simple Sorry for what happened there. Finally we convinced them to rebook us with Turkish at their desk. Please read other reviews, same stories have happened for other flights. They should be boycotted.
NEVER FLY WITH AUSTRIAN AIRLINES.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Austrian Airlines review
Advertisement

"Nice customer service"

Review

Good inflight service and friendly and forthcoming flight attendants offfering water and soft drinks frequently. Tasty food on the second leg flight (VIE to NRT) and comfortable plane (B777). That was the first time flying with Austrian and the service was better than I expected. Will surely fly with them again especially if I get the same kind of deal again.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
Comment on this review or Add your Austrian Airlines review