Atlanta - Mexico City Flight Reviews

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Atlanta
Mexico City
Aeromexico
Global
15.7 total score
16 reviews
0% Recommended
13% Value for Money
1.1/5 Customer Service
Atlanta-Mexico City route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
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Mon, 12/09/2013 02:25 AM
ATL » MEX
From Hartsfield-Jackson Atlanta International Airport (Atlanta) to Juarez International Airport (Mexico City)
1 out of 5
Never again !
ATL-MEX-ATL, this was the worst experience I have ever had with an airline. I was on time (1.30pm for a 3pm flight) at the check in counter and was sent to another counter, Delta. When I was turned away there as well and sent back my flight had been closed for 5 minutes and nobody could help to get me on or even rebook me to the next available flight. After being stuck at the terminal for over 5 hours hanging on the phone with travel agent and Aeromexico I had to leave home again. I was told to go the next day to the check in counter where I again was told to pay a penalty to get rebooked. I redeemed my skymiles and booked another ticket. And because of an internal policy they also cancelled my reservation for the flight back. I had to buy another ticket to get back. Sky Team should choose more wisely their partners. Customer Service Hotline is a bad joke as well. They are not helping and only want you to pay a penalty for their mistake. NEVER AGAIN !
Recommended: No
Value for money: No
Customer Service: Very Poor
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