Asiana Airlines Reviews | Opinions of Asiana Airlines shared by travelers



Asiana Airlines

Asiana Airlines logo
IATA code:OZ
ICAO code:AAR
Alliance: Star Alliance
Overall Satisfaction:
3.6 out of 5
60% of people who wrote a review recommend flying with Asiana Airlines.
80% of people who wrote a review think Asiana Airlines offers a good value for money.
60% of people who wrote a review think Asiana Airlines offers a excellent customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
60%
Good
0%
Satisfactory
0%
Poor
0%
Very Poor
40%
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How is Asiana Airlines ranked...?
#1
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#2
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#3
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#4
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
63.7 total score
13 reviews
54% Recommended
69% Value for Money
3.2/5 Customer Service
#3
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#4
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#5
49.5 total score
26 reviews
42% Recommended
46% Value for Money
2.6/5 Customer Service
#6
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#7
44.2 total score
12 reviews
33% Recommended
50% Value for Money
2.2/5 Customer Service
#8
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#11
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#18
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#19
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#20
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#21
68.3 total score
4 reviews
75% Recommended
75% Value for Money
3.3/5 Customer Service
#22
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#23
54.7 total score
3 reviews
33% Recommended
33% Value for Money
3.7/5 Customer Service
#24
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#25
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#26
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#27
37 total score
4 reviews
25% Recommended
25% Value for Money
2/5 Customer Service
#28
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#29
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#30
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#31
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#32
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#33
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#34
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#35
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#36
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#37
22.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#38
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#39
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#40
18 total score
4 reviews
0% Recommended
25% Value for Money
1.3/5 Customer Service
#41
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#42
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#43
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#44
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#45
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#46
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#47
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#48
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#49
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#50
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#51
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
38.9 total score
7 reviews
29% Recommended
29% Value for Money
2.3/5 Customer Service
#57
34.7 total score
15 reviews
27% Recommended
33% Value for Money
1.9/5 Customer Service
#58
31.8 total score
12 reviews
17% Recommended
25% Value for Money
2.1/5 Customer Service
#59
30.6 total score
132 reviews
19% Recommended
30% Value for Money
1.7/5 Customer Service
#60
27.8 total score
7 reviews
0% Recommended
29% Value for Money
2.1/5 Customer Service
#61
25.5 total score
14 reviews
14% Recommended
36% Value for Money
1.4/5 Customer Service
#62
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#63
24.9 total score
16 reviews
6% Recommended
38% Value for Money
1.6/5 Customer Service
#64
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#65
14.3 total score
23 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service
#1
75.8 total score
15 reviews
73% Recommended
73% Value for Money
3.9/5 Customer Service
#2
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#3
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#4
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#5
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#6
71.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#7
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#8
66.7 total score
4 reviews
50% Recommended
100% Value for Money
3.3/5 Customer Service
#9
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#10
52 total score
10 reviews
40% Recommended
70% Value for Money
2.6/5 Customer Service
#11
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#12
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#13
44.8 total score
7 reviews
43% Recommended
43% Value for Money
2.3/5 Customer Service
#14
41.5 total score
7 reviews
29% Recommended
43% Value for Money
2/5 Customer Service
#15
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#16
31.5 total score
10 reviews
20% Recommended
30% Value for Money
1.7/5 Customer Service
#17
29.2 total score
8 reviews
13% Recommended
25% Value for Money
1.8/5 Customer Service
#18
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#19
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#20
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#21
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#22
32.4 total score
36 reviews
22% Recommended
19% Value for Money
2.1/5 Customer Service
#23
31.8 total score
12 reviews
17% Recommended
25% Value for Money
2.1/5 Customer Service
#24
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#25
23.9 total score
11 reviews
9% Recommended
9% Value for Money
1.7/5 Customer Service

Asiana Airlines Reviews

"Customer Service refusing mileage credit and ignoring facts..."

Review

Actually I flew from Frankfurt (FRA) to Buenos Aires (EZE) with Air Canada. I used my ASIANA membership card to earn miles on the way to EZE as both airlines are Star Alliance members. I got the mileage credit for the trip to EZE. However, on the way back Air Canada accidentally used my Lufthansa Card Number for mileage accrual instead of my ASIANA Card. After my return I complained to Air Canada and they cancelled the LH mileage credit as I had expressed clearly on check-in that I wanted to earn miles with my ASIANA card. Now back to square one I applied for mileage accrual with ASIANA. Guess what: ASIANA refused to credit miles with the excuse that the miles were credited already to LH. For 9 months I am in a ridiculous exchange of emails with their so called "customer service". They insist that Star Alliance rules forbid the credit to my account as the miles were credited to another airline (which is not he case since LH had revoked the credit). I intend to bring this issue to the intention of their management board as I am sure that they have no idea to what is going on in their company in cases like this. However, they refuse to forward this case to their management and also do not want to submit any of their superior's email contacts. They totally ignore referring to any detailed arguments and just simply reiterate their nonsense statement that miles cannot be credited twice (which nobody wants...). No chance to talk to anybody, no chance to complain to anybody they just count on their customer to eventually lose patience and energy. If you want to fly with ASIANA then make sure you will never need to depend on their so called "Customer Service"... I am a Star Alliance Gold Customer (Lufthansa Senator) for 12 years and LH would have never dared showing such an appalling behavior. What a disgrace for ASIANA!!!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Rude"

Review

This was my first flight on Asiana. I bought tickets at a very good value but in the end it was not worth it. I suffer from motion sickness which was made worse when the lady sitting next to smeared a smelly cream on her feet. I had requested something in english to settle my stomach and the flight attendant tartly answered yes and muttered "I'm so annoyed, just be quiet" in korean. I was so surprised I justsuffered through the whole rest of the flight. I'm just going to stick with korean air from now on.

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
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"Amazing customer service, great with the baby"

Review

I travelled with a 7 mo baby alone in September 2012. Not only they guaranteed the bassinet, the bassinet itself was massive, made up with lovely blanket and a pillow, clean. At each point, I was given priority boarding and check in. I was also allowed to take our stroller to the plane gate.
Onboard, the food is fresh and simply as delicious as in a restaurant (I had Korean choice), plentiful drinks supplied, stuff respond to requests promptly and politely. Back in Sydney, the cabin staff helped me and other mums travelling alone with our luggage.

It was a dream journey, thanks Asiana. Oh, and I was travelling on my award ticket, so all this for free! Can't wait to travel with them again. Worth the premium.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"late arrival"

Review

Left very late because of beijing airport problem; on dec 5 depart 10:55 cabin crew head did everything so we could get our next flight to pohang.he got us off the plane quickly and averted ground personnel. personnel in seoul accompanyed us each step and were very efficient so we got our third flight. they arranged for our suitcase to be delivered the next day in pohang so we made the flight. all were kind and efficient and deseve a "bravo"

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"High quality airline"

Review

Excellent airline. Asiana offers an excellent service for a reasonnable price. Great onboard service with attentive and professionnal flight attendants. Tasty meals and good choice of drinks. Modern and clean aircrafts (B777 and A330), we feel safe flying on these planes and pilot made an excellent and smooth landing in Incheon. I recommend Asiana and will certainly fly again with them in the future.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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