Hi People that intend to travel with Insel Air.. here is the reality.. this company doesn´t care with their customers!! Here is my story... I and my wife was travelling this January by Curacao and Aruba. We planned this trip for 2 years, and at the end of this trip we would visit Caracas. When we were in Aruba, taking a flight back to Curacao and then a connection to Caracas , the Insel Air flight delayed a lot. It was remarked to 20:30. The original time was 18:30. We had a connection by Dutch Airlines to Caracas at 20:00. With this delay, moren then two hours, we would loose our connection in Curacao.. because of Insel Air´s delay.. When we were making the check in, we informed this to the attendant, asking for a solution, that could be a new flight in Curacao to Caracas or a one day stay in Curacao.. they told us that the responsibility of Insel Air is deliver people and that the company is not responsible for delays.. if you delay one our or ten hours it is the same.. and if the customer has another connections and financial losses you don´t care.. After this, we did the check in and we went to talk with Insel Air´s manager, in Aruba´s airport.. She was extremely unpolite.. she said that not could be done.. she didn´t gave us any option.. She said that the reponsibility of your company is about the flight and the delays are normals and she couldn´t do nothing.. When we arived to Curacao, I went to DAE (Dutch Airlines) to see if there would be another flight that night to Caracas.. the attendant said that they didn´t have and he came with me to Insel Air office and we discovered that Insel Air company had a flight to Caracas at 22:00.. we had to buy another ticket. It was the worst experience ever that we have in flighting.. In Aruba, you local manager never informed that there would be a flight of Insel Air at 22:00 to Caracas.. We travel around the world and we were never treated with lack of respect and consideration. This situation happened with other companies in other countries.. and the treatment was very different.

Things started off very poor as we checked-in in Aruba and found out there is a $20/person fee to get the boarding card, and it is CASH ONLY. First - let the customer know this ahead of time. Second, why cash only? If you don't have the cash (luckily we did), you head to the back of the line after running across the terminal to the ATM... The attendant then gave us two boarding passes - both had my wife's name on them rather than one of them with mine - hmmmm... The flight from AUA to CUR was not a problem. Upon landing in CUR, we needed to pay another fee, a $2 per person transfer fee, again something not mentioned by Insel air. Again, CASH ONLY. Then, we find out our flight was canceled - but here is the kicker... it was canceled because there were too few people on the flight, not because of weather or engine issues or something that actually makes sense, but because they wouldn't have profited as handsomely. So, instead they decided to combine our flight into the next available one (4 HOURS LATER!). Go figure. Upon complaining - extremely nicely - I was told to wait for the manager. Waited 30 minutes. I then chased down the person who asked me to wait, and you could see the look in her eyes (oh, thought I lost him). I said "where is the manager?" She pointed to her, and I told the manager the story. The manager promised a voucher. I said I would sit down, and just let me know when I can pick it up. After 1 HOUR of waiting (while the Insel employees chatted away and ate cupcakes), they proceeded to walk away as a group to head to lunch!!!!!!!!!! What the h_ll is that? Be very very careful when booking with Insel. Know you will be paying $22 per person more than you thought, and know that they like to pool flights together to save money. You were warned.