Amsterdam - Dallas Flight Reviews

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Amsterdam
Dallas
KLM
Global
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
Amsterdam-Dallas route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
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Fri, 03/29/2013 01:22 PM
AMS » DFW
From Amsterdam-Schiphol Airport (Amsterdam) to Dallas Ft. Worth International Airport (Dallas)
1 out of 5
Terrible Apathetic Onerous Customer Service
My case follows, but up front, KLM is extremely difficult to write to for customer service. You can tell they don't really care because if you do find the area on their web site their policy is to reply with a "no reply e-mail" and give you NO WAY back to your original complaint on line. You have to go through the whole process of find the place to submit and then re-submit it completely again. They are big on template answers and "we're sorry you feel that way," all without concrete support. As another reviewer stated, "How do they get away with such poor customer service?" Particularly with a proven loyal customer? I've been an Elite Platinum Member of KLM, Flying Blue, by my records for 9 years, this was reflected on the KLM web site. I was looking forward to making their "lifetime" Platinum member status at 10 years when they changed my web page to reflect 8 years?? I was already bragging on the how this policy was a good way to reward me and this was THE YEAR, when it occurred. Putting me in an embarrassing place with family, friends and business associates. ALL attempts to get an answer came through the same process listed above. First a template, "we're sorry to hear….." with an explanation of why their right. Second attempt and all future attempts never dealt with their on line error. THEN after month, a second phone call, an hour to tell me they are right and I needed a screen shot, "proof," of what I said to them. 22 e-mails to finally call me a liar and tell me to prove their error. Then on my next attempt the comments, "we've communicated with you and explained the situation." Basically, f..k off. Years and years as a loyal platinum level member to be treated like this !!!! You figure if you want to deal with KLM. !
Recommended: No
Value for money: No
Customer Service: Very Poor
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