American Airlines Reviews | Opinions of American Airlines shared by travelers

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American Airlines

American Airlines logo
IATA code:AA
ICAO code:AAL
Alliance: Oneworld
Overall Satisfaction:
2.2 out of 5
33.3% of people who wrote a review recommend flying with American Airlines.
50% of people who wrote a review think American Airlines offers a good value for money.
50% of people who wrote a review think American Airlines offers a poor customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
16.7%
Good
0%
Satisfactory
16.7%
Poor
50%
Very Poor
16.7%
Popular Destinations
How is American Airlines ranked...?
#1
99.1 total score
6 reviews
100% Recommended
100% Value for Money
4.8/5 Customer Service
#2
68.9 total score
6 reviews
67% Recommended
83% Value for Money
3.3/5 Customer Service
#3
61.6 total score
10 reviews
60% Recommended
50% Value for Money
3.4/5 Customer Service
#4
48.4 total score
11 reviews
45% Recommended
45% Value for Money
2.5/5 Customer Service
#5
96 total score
2 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#6
75 total score
4 reviews
75% Recommended
75% Value for Money
3.8/5 Customer Service
#7
49.7 total score
4 reviews
25% Recommended
75% Value for Money
2.8/5 Customer Service
#8
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#9
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#10
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#11
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#12
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#13
44 total score
6 reviews
33% Recommended
50% Value for Money
2.5/5 Customer Service
#14
40.7 total score
8 reviews
25% Recommended
38% Value for Money
2.4/5 Customer Service
#15
19.6 total score
6 reviews
0% Recommended
17% Value for Money
1.5/5 Customer Service
#16
16.8 total score
7 reviews
0% Recommended
0% Value for Money
1.4/5 Customer Service
#1
99.1 total score
6 reviews
100% Recommended
100% Value for Money
4.8/5 Customer Service
#2
68.9 total score
6 reviews
67% Recommended
83% Value for Money
3.3/5 Customer Service
#3
61.6 total score
10 reviews
60% Recommended
50% Value for Money
3.4/5 Customer Service
#4
48.4 total score
11 reviews
45% Recommended
45% Value for Money
2.5/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
96 total score
2 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#7
75 total score
4 reviews
75% Recommended
75% Value for Money
3.8/5 Customer Service
#8
49.7 total score
4 reviews
25% Recommended
75% Value for Money
2.8/5 Customer Service
#9
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#10
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#11
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#12
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#13
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#14
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#15
44 total score
6 reviews
33% Recommended
50% Value for Money
2.5/5 Customer Service
#16
40.7 total score
8 reviews
25% Recommended
38% Value for Money
2.4/5 Customer Service
#17
39.6 total score
16 reviews
31% Recommended
31% Value for Money
2.6/5 Customer Service
#18
19.6 total score
6 reviews
0% Recommended
17% Value for Money
1.5/5 Customer Service
#19
16.8 total score
7 reviews
0% Recommended
0% Value for Money
1.4/5 Customer Service
#1
70.1 total score
5 reviews
60% Recommended
80% Value for Money
3.8/5 Customer Service
#2
64.8 total score
8 reviews
63% Recommended
63% Value for Money
3.4/5 Customer Service
#3
100 total score
2 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#4
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#5
52.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#6
30.7 total score
3 reviews
33% Recommended
33% Value for Money
1.7/5 Customer Service
#7
44 total score
6 reviews
33% Recommended
50% Value for Money
2.5/5 Customer Service
#8
41 total score
9 reviews
33% Recommended
22% Value for Money
2.9/5 Customer Service

American Airlines Reviews

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"Worst. Airline. Ever."

Review

Worst. Airline. Ever. Actually took our luggage off the plane while refueling. We were going on a cruise, so had no chance to go back to the airport to retrieve. Was lied to about when/where we'd get it back, then they make it SO hard to put in a claim! VERY rude on the phone when calling to find out what happened. Will NEVER fly AA again & will tell everyone I can to avoid them as well.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"Great Airline Every one should fly it!!!!!!"

Review

Great airline, and even getting beeter. they have the youngest fleet and great aadvatage program

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Zero from Two"

Review

This is the second time this year that AA has pushed my BNA-LHR departure back by a whole day, and also with no compensation for onward travel pre-paid in Europe. This time it hurts - I'm travelling for my mother's funeral - and they have nothing to offer - not even an upgrade as an apology. Won't ever book for international travel again (it has happened too many times over the last few years).

Conclusion
Value for Money:Yes
Customer Service:Poor
Cabin:Economy Class
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"Fly with another airline"

Review

AA does not deliver for the customer, this flight was delayed leaving Houston and again
delayed leaving Dallas. NO explaination offered or given. Their tickets are costly and not worth it

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"Never again"

Review

Rude flight attendants, late, unprofessional flight crew flew into bad weather. Ground personell
unprofessional.
Passengers are treated like cash cows "milkem till they bleed".
Equipment not clean.
If I owned stock in this company I'd sell it at a loss just to get rid of it.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Not too bad and flight on time"

Review

One-way flight. It took off on time (I'm not used to that, usually flights always have 1 hour delay!). Flight attendants were just doing their jobs, serving a coffe or soft drink, and that's all. But this didn't bother me. That was just a satisfactory service. Arrived on time in LA; that was a pleasant flight.

Conclusion
Value for Money:Yes
Customer Service:Satisfactory
Cabin:Economy Class
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Air Travel Survey: What do you consider before booking a flight?