Alitalia Reviews | Opinions of Alitalia shared by travelers



Alitalia

Alitalia logo
IATA code:AZ
ICAO code:AZA
Alliance: SkyTeam
Overall Satisfaction:
1 out of 5
0% of people who wrote a review recommend flying with Alitalia.
0% of people who wrote a review think Alitalia offers a good value for money.
66.7% of people who wrote a review think Alitalia offers a very poor customer service.
Classes of service
Economy
66.7%
Business
33.3%
First
0%
Customer Service
Excellent
0%
Good
33.3%
Satisfactory
0%
Poor
0%
Very Poor
66.7%
Spread the word...
Plan a trip
Popular Destinations
How is Alitalia ranked...?
#1
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#2
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#3
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#4
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#5
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#6
13.3 total score
6 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#1
72.6 total score
9 reviews
67% Recommended
78% Value for Money
3.7/5 Customer Service
#2
69.8 total score
6 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#3
56.2 total score
6 reviews
50% Recommended
67% Value for Money
3/5 Customer Service
#4
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#5
52 total score
10 reviews
40% Recommended
70% Value for Money
2.6/5 Customer Service
#6
51 total score
12 reviews
42% Recommended
50% Value for Money
2.8/5 Customer Service
#7
48.6 total score
28 reviews
43% Recommended
50% Value for Money
2.5/5 Customer Service
#8
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
#9
45.4 total score
33 reviews
42% Recommended
55% Value for Money
2.2/5 Customer Service
#10
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#11
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#12
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#13
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#14
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#15
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#17
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#18
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#19
73.8 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#20
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#21
73.3 total score
1 review
100% Recommended
0% Value for Money
4/5 Customer Service
#22
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#23
71.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#24
70 total score
2 reviews
50% Recommended
50% Value for Money
4/5 Customer Service
#25
66.7 total score
4 reviews
50% Recommended
100% Value for Money
3.3/5 Customer Service
#26
66.7 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#27
64.9 total score
3 reviews
67% Recommended
67% Value for Money
3/5 Customer Service
#28
64 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#29
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#30
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#31
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#32
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#33
40 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#34
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#35
36 total score
3 reviews
33% Recommended
33% Value for Money
1.7/5 Customer Service
#36
34.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#37
34.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#38
32.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#39
27.6 total score
3 reviews
0% Recommended
33% Value for Money
2.3/5 Customer Service
#40
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#41
24.7 total score
4 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#42
23.1 total score
3 reviews
0% Recommended
0% Value for Money
2.3/5 Customer Service
#43
20 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#44
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#45
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#46
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#47
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#48
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#49
15.5 total score
5 reviews
0% Recommended
0% Value for Money
1.4/5 Customer Service
#50
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#51
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#52
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#57
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#58
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#59
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#60
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#61
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#62
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#63
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#64
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#65
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#66
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#67
10.7 total score
2 reviews
0% Recommended
0% Value for Money
0.5/5 Customer Service
#68
40.1 total score
18 reviews
28% Recommended
39% Value for Money
2.3/5 Customer Service
#69
40 total score
7 reviews
29% Recommended
43% Value for Money
2.1/5 Customer Service
#70
35.1 total score
35 reviews
23% Recommended
40% Value for Money
1.9/5 Customer Service
#71
31.5 total score
10 reviews
20% Recommended
30% Value for Money
1.7/5 Customer Service
#72
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
#73
29.2 total score
8 reviews
13% Recommended
25% Value for Money
1.8/5 Customer Service
#74
28.5 total score
32 reviews
16% Recommended
25% Value for Money
1.7/5 Customer Service
#75
26.4 total score
12 reviews
17% Recommended
17% Value for Money
1.7/5 Customer Service
#76
23.9 total score
11 reviews
9% Recommended
9% Value for Money
1.7/5 Customer Service
#77
20.9 total score
14 reviews
7% Recommended
7% Value for Money
1.4/5 Customer Service
#78
13.3 total score
6 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#1
52.1 total score
26 reviews
50% Recommended
46% Value for Money
2.8/5 Customer Service
#2
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#3
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#4
64 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#5
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#6
40 total score
7 reviews
29% Recommended
43% Value for Money
2.1/5 Customer Service
#7
33.3 total score
2 reviews
0% Recommended
50% Value for Money
2/5 Customer Service
#8
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#9
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#10
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#11
40.1 total score
18 reviews
28% Recommended
39% Value for Money
2.3/5 Customer Service
#12
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
#13
15.8 total score
15 reviews
0% Recommended
13% Value for Money
1.1/5 Customer Service

Alitalia Reviews

"Garbage "

Review

The flight to Boston from Rome on November 2nd was a complete disaster. My BUSINESS class seat stopped working half way through, making me sore throughout the flight, never mind the safety procedures. I have been so frustrated! Alitalia - never ever again.

The crew told me that Alitalia would be writing with an apology and will offer something back for such
horrible flight. But all I got is automated email with one word of apology.

If you have a choice, forget Alitalia

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Business Class
Comment on this review or Add your Alitalia review
Advertisement

"complete lack of courtesy"

Review

We flew from Brussels to Palermo last september. As we arrived, one of our suitcases was missing. It arrived at the hotel in Palermo 5 days after we did.
I sent a claim to Alitalia, but despite 3 reminders, I never got an answer.
Maybe they don't understand English.

Conclusion
Value for Money:No
Customer Service:Good
Cabin:Economy Class
Comment on this review or Add your Alitalia review

"Alitalia Robbed Me"

Review

Before I purchased some Gift Cards that Alitalia offered, I made a phone call to Costumer Service to confirm the Card use, restrictions and conditions. The agent who responded the call told me that I could use them the way I explained. Once I purchased and tried to pay the airline tickets with the Gift Cards, it showed all kinds of restrictions that I was not notified before. After spending hours on the phone with the Airline, they refused to give me a refund. Now, I have $1,186.98 worth of “Alitalia Gift Cards” that I cannot use. I definitely feel that Alitalia robbed me.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Alitalia review