Alaska Airlines Reviews | Opinions of Alaska Airlines shared by travelers

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Alaska Airlines

Alaska Airlines logo
IATA code:AS
ICAO code:ASA
Overall Satisfaction:
4.5 out of 5
100% of people who wrote a review recommend flying with Alaska Airlines.
100% of people who wrote a review think Alaska Airlines offers a good value for money.
100% of people who wrote a review think Alaska Airlines offers a excellent customer service.
Classes of service
Economy
50%
Business
0%
First
50%
Customer Service
Excellent
100%
Good
0%
Satisfactory
0%
Poor
0%
Very Poor
0%
How is Alaska Airlines ranked...?
#1
99.1 total score
6 reviews
100% Recommended
100% Value for Money
4.8/5 Customer Service
#2
68.9 total score
6 reviews
67% Recommended
83% Value for Money
3.3/5 Customer Service
#3
61.6 total score
10 reviews
60% Recommended
50% Value for Money
3.4/5 Customer Service
#4
48.4 total score
11 reviews
45% Recommended
45% Value for Money
2.5/5 Customer Service
#5
96 total score
2 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#6
75 total score
4 reviews
75% Recommended
75% Value for Money
3.8/5 Customer Service
#7
49.7 total score
4 reviews
25% Recommended
75% Value for Money
2.8/5 Customer Service
#8
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#9
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#10
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#11
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#12
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#13
44 total score
6 reviews
33% Recommended
50% Value for Money
2.5/5 Customer Service
#14
40.7 total score
8 reviews
25% Recommended
38% Value for Money
2.4/5 Customer Service
#15
19.6 total score
6 reviews
0% Recommended
17% Value for Money
1.5/5 Customer Service
#16
16.8 total score
7 reviews
0% Recommended
0% Value for Money
1.4/5 Customer Service
#1
99.1 total score
6 reviews
100% Recommended
100% Value for Money
4.8/5 Customer Service
#2
68.9 total score
6 reviews
67% Recommended
83% Value for Money
3.3/5 Customer Service
#3
61.6 total score
10 reviews
60% Recommended
50% Value for Money
3.4/5 Customer Service
#4
48.4 total score
11 reviews
45% Recommended
45% Value for Money
2.5/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
96 total score
2 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#7
75 total score
4 reviews
75% Recommended
75% Value for Money
3.8/5 Customer Service
#8
49.7 total score
4 reviews
25% Recommended
75% Value for Money
2.8/5 Customer Service
#9
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#10
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#11
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#12
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#13
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#14
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#15
44 total score
6 reviews
33% Recommended
50% Value for Money
2.5/5 Customer Service
#16
40.7 total score
8 reviews
25% Recommended
38% Value for Money
2.4/5 Customer Service
#17
39.6 total score
16 reviews
31% Recommended
31% Value for Money
2.6/5 Customer Service
#18
19.6 total score
6 reviews
0% Recommended
17% Value for Money
1.5/5 Customer Service
#19
16.8 total score
7 reviews
0% Recommended
0% Value for Money
1.4/5 Customer Service

Alaska Airlines Reviews

Advertisement

"Flying to Japan, on the Eskimo Airline"

Review

I flew from San Francisco to Tokyo Narita on Alaska Airlines. I was surprised to learn that they operate 737-700 on this route. I assumed we would fly on a larger (widebody) plane. The flight was pretty nice actually. Since they need to load extra fuel for this flight, they have special fuel tanks inside part of the plane which is usually the passenger cabin. So this means there are fewer seats, and in fact there is only a row of 3 on one side of the plane. The other side has fuel. It smells a bit like gasoline and they make a bunch of announcements before the plane takes off, that you can't light matches during the trip. Buy on board snack boxes were a surprise. I thought they would offer a meal on an 11 hour flight.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
Comment on this review or Add your Alaska Airlines review
Mon, 01/23/2012 12:09 PM

@handsometraveler: many thanks for your review.
Since Alaska Airlines does not fly to Japan on schedule service or direct from San Francisco, could you clarify the context of your trip: Was it a charter flight? was your flight operated by a partner airline (codeshare flight)?
Thank you.

Wed, 01/25/2012 10:08 PM

Oh yes, maybe it was operated by a partner airline. I thought that there was an eskimo on the tail, but maybe i saw that when I was looking out of the window. I think the flight was either operated by Cathay Japan airlines, or Northwest Oriental. I will check my boarding stub.

"Excellent Service"

Review

First time on Alaska Airlines and I really enjoyed the experience, which was a good thing as it was a 6 hour flight in a 737-800. The down side was the First Class seat was very basic with no foot rest or built in IFE. The upside was the warm and friendly service, the decent food, the truly excellent and efficient boarding (best i have ever experienced) and on time departure. The crew on the return leg was particularly jovial which made a long and very turbulent flight a lot of fun. They also managed to get the plane away early! I love the 20 minute guarantee for bags on arrival. And the kooky prayer cards you get with your meal left us wondering what we were praying for but I'll let you consider the answer to that!

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:First Class
Comment on this review or Add your Alaska Airlines review
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