WOW Air

34.5 total score
36 reviews
22% Recommended
39% Value for Money
1.8/5 Customer Service
France Flag France
» A traveler has already reviewed this airport:
"BEST" of service at the CDG Airport
1 out of 5
So my carry on + my backpack together exceed the limit for carry on! I understand that and No problem I will go and chec...read more
United States Flag United States
» A traveler has already reviewed this airport:
Terrible Airport
2 out of 5
I have flown extensively all over the world with work and for pleasure, and LAX has to be the worst airport I have ever ...read more
» A traveler has already reviewed this airline:
Steward refuses to help pregnant woman with hang lugguage
1 out of 5
I have experienced many issues with Airfrance before such as cancelling flights and not taking responsibilities for re-b...read more
» A traveler has already reviewed this airline:
They charge for everything--Poor Customer Service!
1 out of 5
I took this airline thinking it would be an inexpensive travel solution between Athens Greece and Napoli Italy. They a...read more
» A traveler has already reviewed this airline:
Good experience
5 out of 5
I was really surprised by the service, especially after having read all the other reviews:) Calm, quite, no crowds, ...read more

"WOW=Worst Of the World! And I have flown commuters in Africa!"

Review

Where do I begin?
Using an Airbus A330 in its city commuter configuration for intercontinental flights, a real joke!

Older, noisy and smelly plane, 10 degrees F temperature difference between various sections, Seats made of rock, 2 out of 6 bathrooms inoperative half-way to destination, $3 instant coffee (no refill), a miracle they don't charge for sugar or cream, $10 for a miserable slice of soggy pizza, $20 for an iPad rental if you want music, games of movies. And let's not forget the stupendous $70 charge for checking in a 12 lbs bag. So if you add the base price of the flight ($310), the various fees and taxes ($90), soggy food & drinks ($30), lame entertainment package ($20), you just paid $520 for a third-world flying experience. Add $50 bucks or less and you'll be styling on Norwegian, Air France or Delta in new, quiet, clean aircraft with 2 free bags, free food, coffee, drinks, entertainment, a blanket if you want to sleep in comfort and without the incessant and annoying solicitation to buy more stuff.

And to top it all off, they managed to have a faulty front wheel that took 2 1/2 hours to fix before take-off. I think some angels were watching over us on this one. WOW! Never again!

Note to FAA: It is customary that announcements are made in English as well as in native airline language. Not on WOW, if you don't understand Icelansisk, you're out of luck, God forbid there was a real emergency.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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