Scoot Airlines

30.1 total score
136 reviews
18% Recommended
29% Value for Money
1.6/5 Customer Service
Australia Flag Australia
» A traveler has already reviewed this airport:
Horrendous "welcome" to Melbourne!
1 out of 5
Directions are pretty clear as to which terminals are for departure or arrival and whether it's for domestic/internation...read more
Singapore Flag Singapore
» A traveler has already reviewed this airport:
Best airport for a long (or short) stop-over.
5 out of 5
Just back in UK from Brisbane via Singapore (20 hrs stop), Sri Lanka (1 hr stop) and Dubai (2 hrs stop). Have just wr...read more
» A traveler has already reviewed this airline:
This Airline leaves you stranded- its gone into reivership
1 out of 5
This group are broke with no assets stranding up to 4000 PAX in various parts of the world with no notice...read more
» A traveler has already reviewed this airline:
Qantas Health Hazard-Reckless Management
1 out of 5
A recent 5 hour flight was so unhealthy and demeaning. For such a long flight, seats were jammed packed into the plane o...read more
» A traveler has already reviewed this airline:
would fly them again
4 out of 5
Flight was on time and check in was completed in a few minutes. There was a last minute gate change from 49 to 52. There...read more

"Total Rip Off! Inflight TV app and devices dont work."

Review

We downloaded the TV app before getting on the flight. Inserted credit card and paid fully. There was absolutely no signal. The air hostess knew of the system failure and explained there was no coverage. She advised to apply for a refund for the fees paid. After getting home and applying for the refund, it was denied by customer services. They said there was no issues with their system and it works, therefore refund cannot be given. There is clearly no communication between flight crew and customer service in head office. The customer service person didnt even bother to check up on it. We have a very poor experience and opinion of Scoot. Total rip off, will not be travelling Scoot again.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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