US Airways

36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
United States Flag United States
» A traveler has already reviewed this airport:
A great place to wait for a plane
5 out of 5
It's rare to find an airport that's pleasant! Not only is there interesting artwork (even poetry) throughout the airpor...read more
» A traveler has already reviewed this airline:
Worst Airline Ever
1 out of 5
Worst airline ever the planes are not in service flights are always getting delayed they don't refund money!!!!Will neve...read more
» A traveler has already reviewed this airline:
Best airline in the world. Flew MCO LGA route. Excellent plane. A lot of legroom. Very professional staff.
5 out of 5
Best airline in the world. A lot of legroom and great complimentary refreshments. In flight entertainment was the best i...read more
» A traveler has already reviewed this airline:
Nice airlines, good staff and neat plane.
5 out of 5
Good airline. Professional staff. Flew DCA MCO route by an Embraer ERJ - 190 flight number B6 - 1023. The aircraft was r...read more

"Refused service"

Review

My daughter and I received the worst service I literally have ever experienced from an airline during our attempted trip home from spring break vacation. After returning our rental car, we proceeded to check in with 55 minutes to spare only to be told we were late, we had missed our flight (not true), needed more time than 55 minutes to check our bags (only had carry on luggage) and the next flight available was not until 7:50pm (original flight to leave at 5:15 am). The woman was rude, smug, not helpful in any way, shape or form and actually looked a bit pleased with the fact we were having trouble and had no options. When we timed the actual process to enter security checks and ride the tram out to our gate, we would have had 15 minutes to spare. We ended up booking a flight with AirTran who acted horrified with what we had been through and worked diligently to help us at a discounted price for our trouble with another airline. Pathetic, no compassion, and borderline evil are terms I would use for this airline and I feel as if my hard-earned money has been stolen from me. I will also be contacting consumer reports and the better business bureau to file a complaint. I will also be telling anyone and everyone I know to fly AirTran Airways and avoid US Airways at all cost!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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Comment on this review or Add your US Airways review
Sun, 10/13/2013 09:41 PM
3 years ago

I lived in Orlando for several years and have routinely flown through MCO (Orlando) many times, this airport is on the list of airports that requires you to check-in at least 60 minutes before your flight departure due to the large size of the airport and the heavy volume of flights. The airport website recommends that you arrive at least 2 hours before your flight for domestic and 3 hours for international. While this does not excuse the poor customer service from the airline, they were right in regards to you arriving too late.

Sun, 10/13/2013 09:56 PM
3 years ago

I suppose we are just spoiled because the Indianapolis Airport does not have such strict rules and regulations and takes much better care of their customers There is always a lesson learned. I have learned just to avoid this airport. We will drive to Orlando from now on so it's pretty much a moot issue at this point.

Mon, 10/14/2013 04:33 PM
3 years ago

Indianapolis is a great airport, I have flown through there before, it is new and modern but it is also a smaller airport with less flights so you can get away with arriving a little later and have less chances of running into issues. I actually have never had any issues with Orlando, I think it is a great airport as well, but then again I have always arrived two hours early as recommended. At most larger airports like Orlando, New York-JFK, Los Angeles, Atlanta, etc. it is a norm that you have to arrive early, this is common at large and busy airports.

Sun, 10/13/2013 09:41 PM
3 years ago

I lived in Orlando for several years and have routinely flown through MCO (Orlando) many times, this airport is on the list of airports that requires you to check-in at least 60 minutes before your flight departure due to the large size of the airport and the heavy volume of flights. The airport website recommends that you arrive at least 2 hours before your flight for domestic and 3 hours for international. While this does not excuse the poor customer service from the airline, they were right in regards to you arriving too late.

Sun, 10/13/2013 09:56 PM
3 years ago

I suppose we are just spoiled because the Indianapolis Airport does not have such strict rules and regulations and takes much better care of their customers There is always a lesson learned. I have learned just to avoid this airport. We will drive to Orlando from now on so it's pretty much a moot issue at this point.

Mon, 10/14/2013 04:33 PM
3 years ago

Indianapolis is a great airport, I have flown through there before, it is new and modern but it is also a smaller airport with less flights so you can get away with arriving a little later and have less chances of running into issues. I actually have never had any issues with Orlando, I think it is a great airport as well, but then again I have always arrived two hours early as recommended. At most larger airports like Orlando, New York-JFK, Los Angeles, Atlanta, etc. it is a norm that you have to arrive early, this is common at large and busy airports.