Xtra Airways

28.5 total score
25 reviews
16% Recommended
20% Value for Money
1.8/5 Customer Service
United States Flag United States
» A traveler has already reviewed this airport:
Stressful customs...
4 out of 5
It's a really huge airport with a lot of facilities. Going through the customs is kind of stressful as often in US and i...read more
» A traveler has already reviewed this airline:
Worst Airline Ever
1 out of 5
Worst airline ever the planes are not in service flights are always getting delayed they don't refund money!!!!Will neve...read more
» A traveler has already reviewed this airline:
Customer Service and Refund total dissatisfaction
1 out of 5
they double charged me and I can not get refund for about 20 days, they charged and took the money from my account withi...read more
» A traveler has already reviewed this airline:
WIll never fly AA again
1 out of 5
Read ALL fine print carefully before buying a ticket. The advertised price does not include "taxes" ($80 on a $600 tick...read more

"GETAWAY GONE WRONG"

Review

Unbelievably yet horrific experience. We booked this trip through Apple vacations which insured us of a reliable and prompt/ comfortable trip but it was all but that. My family and I were stuck at O'Hare airport from 6am. to 4pm.because Xtra airways could not get a pilot, but what was even more dissapointing was that they kept on giving everyone the runaround on what was really happening. It wasn't until many people that were also waiting to depart started to call Apple and Xtra corporate office that they acknowledged the problem and decided to fly an airplane from another company to O'Hare to take us to our destination. And so the new airline boarded us at 4pm. flew us to Miami first, then waited an hour in the plane before we departed to our destination which took another 4 hrs. By the time we arrived at our place of stay it was 2am. of the next day WOW!!! Thanks a lot Xtra airways for this unforgettable experience. what was suppose to be a relaxing time for me and my family turned out to be a very short and stressful deal. And OH YEAH almost forgot, Xtra airways tried to compensate their passengers by giving us a $15 coupon for food which only covered a burger and fries at the airport because the 15 bucks wasn't enough for a drink HAHA what a joke this airline is. I hope this helps anyone who books a trip in the future and sees what airline is going to fly them. Unless you have time and money to spare DO NOT BOOK THIS AIRLINE.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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Comment on this review or Add your Xtra Airways review
Sun, 01/24/2016 07:35 AM
1 year ago

I was also on this flight. Everything he said and more. Lost a whole day of our vacation. Never again will I fly with them. Apple is ruining their reputation
I wrote Apple and better get some kind of compensation. Also did preferred perks and didn't get those perks either

Sun, 01/24/2016 07:35 AM
1 year ago

I was also on this flight. Everything he said and more. Lost a whole day of our vacation. Never again will I fly with them. Apple is ruining their reputation
I wrote Apple and better get some kind of compensation. Also did preferred perks and didn't get those perks either